I loved staying here as most hotels are kind of run down and old school but this one is pretty…read moreclassic and gave us a good Venetian stay! I loved the breakfast buffet and the host recommended us an amazing trattoria as a local recommendation and I really loved that. They accommodated us when I needed extra cups in the room and was super friendly.

I'm giving this hotel 5 stars because it's been about 4 years and I'm here on Yelp now looking for…read morethe hotel link so I can plan a return trip in 2021 (God willing!). I'm sorry I didn't review sooner! We loved the location, the hospitality of the staff, and I'm still thinking about the torta della nona that was on the breakfast spread. I came home and baked one myself, with their help getting a recipe! There is no elevator and the staircase is narrow but if you're not walking your butt off when you're in Venice you should be!! So what's a few more steps? I get my best exercise on vacation!

Walking distance with our luggage. It was a convenient location, got off the train and went right…read moreover the bridge. It was a nice stay, big room, although bed wasn't comfortable, clear bathroom. We had a cute lil out door area with a table and chairs. Friendly front desk. A down side was our room was right in front of the front desk so we could hear them talking while we were sleeping. Ps city tax is to be paid in cash and upon check in.

This resort was absolutely beautiful, the workers were so kind and great to talk to. Rooms were…read morevery clean with a beautiful waterfall shower. There's so much history here and you can tell as soon as you walk in. Breakfast was amazing and over looked the water. Our room overlooked the canals which was so nice and relaxing to have during my stay. I will definitely try and make it back in the future.

The staff are all magnificent! The service they provide is 5* in a very unassuming way. All to…read morehappy to help with everything. 3 quaint rooms for breakfast. Our suite was very spacious and had a separate parlor. They arranged our airport transfers, gave us recommendations for lunch and dinner, gave us ideas to go sightseeing (been to Venice before). I could not have asked for more. I will say, it's not the easiest to get to from the bus station: 1 people mover, a porter to carry bags over 2 bridges. Might have been easier to get to from train station but, live and learn. The lady who met us at the desk and appeared to be here every minute of the day, Francesca was amazing. I only wish I had the chance to thank her but she was off on Monday. The staff were amazing the hotel impeccable. Will have lasting memories of Venice.

You know what the best thing is about this hotel?Everything! Every vintage nook, antique door…read morehandle, the free breakfast, complimentary slippers and toiletries, I tell you, it's everything! My husband and I fell in love with this hotel. The customer service is superb, charming and attentive and thoughtful. It sits right across the Sta Lucia station, so if u took the train, then you are just a bridge over. The concierge offered to upgrade our room and im glad we did! our room had that little tiny balcony and it was just marvelous and overlooking the Grand Canal. The room was opulent looking, heavy drapes adorn the balcony windows and accented by antique victorian chairs. Tiny chandeliers hung in the bathroom mirror and of course a big one in our junior suite. There was a tv and a mini bar with tea service and coffee as well. I was regretting not staying another night. I will definitely book again when we come back.

This hotel is so cool! Customer service is great. They are so awesome here! It's right by the…read moreriver, has a great view, a cute little bar. And also on the way to get to it, you kind of feel like you are going through a mysterious tunnel! Super fun, good location! I would definitely stay here again! The decor is awesome!

Amazing hotel right on the Grand Canal. Not only is this hotel very charming, but the owners Matteo…read moreand Barbara and all of their staff gave the best customer service I've ever had at a hotel including some of the top 5 star hotels. They make you feel like family and spoil you with their freshly made homemade breakfast goodies. Really a great experience! Can't recommend enough!

Our stay and experience at the Hotel Paganelli were absolutely amazing! We're glad to have chosen…read moreto stay here. The hotel manager even managed to greet us at the dock and help us carry our luggage! Nowhere else have I seen this level of service. The daily breakfast served at the ristorante just around the corner offers a pleasant selection of food options plus the staff is very welcoming and friendly. Same goes with the rest of the hotel staff - a friendly smile every chance they get to greet you. Location is great which is near to places like St. Mark's Basilica and plaza square, Doge's Palace, restaurants and shops.

The location of this hotel is unmatched! It's a few steps away from the water transportations,…read morepublic and private. Less than 2 minutes walk to the San Marco Square and plenty of cafes, shops and restaurants around. The hotel is divided in two buildings, one is newly remodeled where the front desk is located, our room was good size and perfectly equipped. The second building is where they served the breakfast and do lunch and dinner. The breakfast is basic but good. People all across this hotel are nice and friendly. They try to help in every way. Small, cozy, perfect location and highly RECOMMENDED!

Possibly the worst experience I've had in a while. My vegetable Ratatouille was half hot and half…read morecold, the service was rude as well as short with me (probably because I am a solo traveller), and the scallops I ordered was maybe 300 calories tops for 28 EURO. The servers barely spoke a word to me and one of the other servers said "what's up man" as if I'm not a paying customer! An unbelievable rip off for such little food. I basically had their bread basket for dinner. Never would I recommend anyone to come here especially if you're traveling alone!!

Quite good with a vegan risotto option. Make a reservation and eat right on the edge of the water…read more All allergens clearly marked and prices weren't bad!

Pensione Guerrato is a well kept, quiet choice tucked away in central Venice. It is near the Rialto…read moreBridge and the Mercato del Pesce water bus stops. Our room was large and comfortable. The common areas are equally large and comfortable. No elevator, so be prepared to carry your luggage up to reception and then up to your room! The included breakfast buffet is filling and we'll prepared. Staff are charming, speak English and are very helpful. A very good choice!

We just left Pensione Guerrato after a great 3-night stay and were also very impressed with the…read morecustomer service at this hotel. First of all, the hotel is literally less than 1 minute's walk from the Rialto Mercato vaporetto stop. It's also 2min away from the Rialto bridge. You can't beat the location of this hotel... close enough to the center of everything and in a very safe area. The rooms are simple -- we were in a family/quadruple room on the 4th floor -- but they have everything you need and most importantly they are spotlessly clean! The floors are terrazzo and were squeaky clean during our entire stay. The beds were comfortable and we found both the room and the bathroom to be very spacious. There was plenty of hot water for those that like to take hot showers. The breakfast was ample: fresh croissants, boiled eggs, ham, turkey, mozzarella, Swiss cheese, two types of sliced bread, juices, milk, jams, Nutella, yogurt, whole fruit, and a huge coffee machine for you to select a latte, cappuccino, macchiato, hot chocolate, americano, etc. If I had one "negative" thing to point out about our stay, it would be that the room's air conditioning was not ice cold, but it was cold enough, and this was something that was very common in the hotels we stayed at during our last 3 weeks in Italy (we were here during a heat wave). Our room faced a piazza with a few restaurants/bars and last night (Saturday) we could hear music and voices, but only just barely over the sound of the air conditioning unit. Now onto what set this hotel apart for us: the stellar customer service. Each time we arrived at the hotel we were greeted with a smile and a cheerful buongiorno. When we checked in, the gentleman at the front desk gave us a map and noted important transportation info (it was our first time in Venice so the local transportation is a bit different than in the rest of the world), and he suggested a great walking route for us to explore that neighborhood, which we advise everyone to do, because the piazzas and churches along the route are so beautiful... and he even gave each of our two teens a card of the hotel with the address and phone number, etc. just in case they got lost, so they would know where to get "home" -- I thought that was very nice of him. One day the other gentleman at the front desk (with a very deep voice) helped us with detailed info on how to get to the Murano and Burano islands. Last night the young man at reception helped with detailed information on how to get to the airport this morning, including times of the vaporetto, where to transfer to get the bus to the airport and the times of the bus... he even had an early breakfast waiting for us this morning (breakfast usually starts at 7:30 but we left the hotel at 7:00)... customer service like this, when people go above and beyond, it is hard to come by, and we were extremely happy with our stay at Pensione Guerrato and will definitely stay here again the next time we come to Venice!

Cannaregio stay This is a great little apartment in the…read moreCannaregio district of Venice. It's about 1.5km from the centre and off the tourist trail, so it has a more local feeling. The apartment was well equipped and comfortable with a tiny kitchenette shared with Uncle Alvaro, a washing machine, a good bathroom, good WiFi and a super comfortable bed. It's great if you're self-catering - there's plenty of crockery and cutlery, a kettle, toaster, microwave, fridge and coffee machine. The host Alyosha even provides you with a mobile phone to use while you are staying there and ladies, there is a proper hairdryer and hair straightener!

Wonderful choice in Venice away from the crowds and in a wonderful neighborhood. We found this…read moreguest house on booking and even though it was a little more expensive than the other cities we had been in the amenities and hospitality were beyond amazing. Our host was very kind and efficient, available when we needed him and welcoming. The guest house is located close to the Vapretto to the airport and close to local restaurants and shops away from the center which is better for the prices. San Marco plaza was like 20-25 minutes away.