Extremely disappointing and unprofessional experience…read more
We contacted The Whey Station Food Truck on June 22, 2026, about catering our Jack & Jill event on September 5, 2026. Josh responded on July 6 confirming that they were available that day and said he would contact the brewery to work out the details. We provided the brewery contact information on July 8.
After not hearing anything further, we followed up on July 24 to confirm the details. Josh did not respond until August 3, when he explained that they would only be able to serve our party and that, in order for it to make sense for them, there would need to be a minimum. We immediately asked what minimum he expected.
It took another 14 days, until August 17, for Josh to tell us that his normal catering minimum was $850. We explained on August 19 that we were comfortable covering up to $400 and that, with approximately 100 guests, another food truck, and light appetizers, we expected the two trucks to handle the food for the event.
At no point did Josh clearly tell us that he was declining the event, that our $400 offer was unacceptable, or that he considered the booking canceled. He also never told us that a deposit was required to confirm the booking or that, without one, he would not show up.
Then, on September 5 (the actual day of our event) Josh and The Whey Station food truck simply did not show up. I called Josh when we realized the truck was not present, and he did not return our call. Instead, he eventually sent a message stating that he "never agreed to come," that a deposit had not been paid, and therefore the event was not contracted.
Regardless of whether Josh personally considered the booking finalized, this is not an appropriate or professional way to handle a catering commitment. If he had concerns about the arrangement, disagreed with our proposed minimum, required a deposit, or did not intend to attend, he should have communicated that clearly before the event, especially after we had repeatedly followed up trying to finalize the details.
The biggest issue isn't that we couldn't come to an agreement on the catering minimum. The issue is that he left us with the impression that the arrangements were still being worked out and then, without clearly telling us that he was not coming, no-called-no-showed on the day of a major event.
For an event that had been discussed for more than two months, this was incredibly frustrating and put us in a very difficult position with our guests. We would not recommend The Whey Station based on this experience. Clear communication and timely confirmation are the bare minimum when dealing with someone's scheduled event. 2-3 week response times to emails are unacceptable.
