In May 2025, we contacted Michael from C&F Septic to replace our Leach Field. He seemed eager to help and offered us a good price. After obtaining estimates from four different septic companies, we decided to work with Michael for the replacement.
Initially, we anticipated receiving the permit paperwork promptly, but after a month of no communication, we reached out to him. He responded via text, claiming he had lost our information, but assured us he would work on the permit and visit us within the week. Once we sent back the permit paperwork, he communicated that he would be over "within a week or two."
However, when two weeks passed without any update, we realized we needed to follow up again. By this point, it was July. Eventually, he informed us that there would be another delay of a couple of weeks. After another three weeks without any communication, we decided to reach out again, but we still received no updates.
At the end of July, he finally sent us an email stating, "Hello, I am sorry to say I cannot help you replace the leach field." This company exhibits a complete lack of communication and professionalism. Instead of being straightforward about his inability to take on the job in May, he led us on for two months. Save yourself some trouble and find a different septic company. read more