We highly recommend this company! We called Mike on a Monday afternoon, he picked up our mower…read moreearly Tuesday. Made the necessary repairs and delivered it back to us on Wednesday. It doesn't get better than that! We will be supporting him as long as he's in business!

Excellent service reasonably priced ready when promised great parts locater for older mowersread more

Had my mower for 90days and didn't even bother to touch it. Won't answer calls or messages. Finally…read moregot my equipment back after 3 trips and lost time. Should shut his doors if he doesn't want to do what he says he will do.

If you need service on your mower. or yard tools.. This is the guy to go to…read more had lawn mower that was hard to start, He is fast, great work, and he also cleaned and sharpened my blade.. My mower works like a charm. I really appreciate the work he done. I think he went above and beyond. He is very reasonable priced.

Great place for renting all of your outdoor lawn and cleaning needs. Mowers, snow blowers, other…read moremajor work machines too. Too many things to list. Product catalog available.

If I could give 10 stars I would. I was building a fence and needed a post hole digger and was told…read moreby FOUR different people to call the HRC and get the digger from them. I called and reserved the digger and they were very knowledgeable and patient when explaining it to me. The real customer service started when I returned the equipment on the Tuesday afternoon Memorial Day. I got off from work and took it back around 4:00 pm. As I was leaving the young man at the counter told me that it was actually due at 8:30 that morning and I would need to pay an additional fee. I told him that I wasn't aware of this and got out my wallet to pay and he asked me if I had to work that day and that is why I was late getting it back and I said yes. He told me not to worry about it and didn't make me pay. I was appreciative but insisted on paying because it stated clearly at the top of the invoice when it was to be back and it was definitely my fault. He insisted that I was okay and he would wave the charge. In a world like we have today it is GREAT to see such great customer service. I will never rent from anywhere else and I will never recommend anyplace else to anyone. I don't care if you live in Maize or Goddard it is worth the drive to the HRC. You don't get very many good people in retail anymore but these are definitely some of the few. I have told this story to a dozen people already. Go there and pass all the rest.

Took advantage of their winter service special for my Cub Cadet mower. They fixed an issue I had,…read moreserviced it and cleaned it up. Looks like new. Highly recommend this business.

Way to over-priced, and it takes forever to get anything done. I bought a Cub Cabet X1 42 in cut…read morefrom Home Depot. After my first use, I had to have it serviced, because something had failed. Took it to the only place Cub Cadet would pay to have the warranty work done on it. Not only did I take in when they first opened, but it took 3 entire days, before they called and said it was done (I also had a new blade put on, for the terrian I mow,) They called me at 450pm, and told me I needed to pick it up by 530. Well, I lived about an hr drive from there, and I told them so, and they told me if I wasn't able to pick it up that day, they had a holding charge of $25? day, and I would have to pay that, as well as what the warranty didn't cover. As I got towards the end of the yr, I asked if they had an end of year special of servicing mowers, and they said they doid. Yea, No, cost me about $300 when all said and done (end of yr service, clean deck, and put on a new blade.) And each time we went there, their service team seemed to be more and more rude, plus the prices went up tremdousily. So, after 2 yrs of dealing with them, my wife and I learned how to do the servicing ourselves. And, if we have any questions, we call our son-in-law, as he now works with small engines and mowers all the time now.

Very friendly, good prices and excellent service. Highly recommend. We live not far and come here…read moreregularly. Never had a bad experience.

Very helpful in renting a Toro weed and bush mower. They also provided a trailer for no extra…read morecharge. I also always have them sharpen my mower blade. Good folks.

great customer service and took care of my equipment I really recommend going to maximum outdoor…read morethey have a bunch of equipment for sale and parts and know what they are doing

I give them a 0 rating for customer service and the service they provide, HORRIBLE HOORIBLE…read moreHORRIBLE. DO NOT DEAL WITH THEM IN ANY WAY. took my mower for winterization and check everything on my rider. Could not pick my rider up until I pay the full amount, brought the mower home it was damaged, and it would not steer straight, I called them they said they would call me, it's been over two weeks now no one has called. I am making a complaint with the BBB. I hope and pray that no one else will do business with them, save your money go somewhere else.

I would like to complement your Associate Andrea Watts for being very professional, polite and…read moreknowledgeable during her assisting me in trying to locate a part I was in need of. I explained to her my need & she was very attentive & directed me to the parts manual, we discussed the part she thought was correct. I advised her it didn't look like the part I needed; she went a step further & located my part as it was an older unit & immediately sent me a pic of the exact part I needed. I would like to advise you that she went that extra mile & she made it a pleasure to deal with your company. With associates like Andrea, I fore see your company can only progress positively in sales & customer relations. So many of today's companies lack true, loyal & dedicated associates like Andrea Watts. Again, to reiterate Andrea Watts made my inquiry a very professionally pleasant experience Thank you Jerry Nappi

I bought one of these Hustler mowers. I found used 2015 Hustler raptor sd 54 through a dealer in…read moreConnecticut It had 50 hrs. Was a great mower until 110 hrs when the bolts snapped which hold the transmission cross bracket that holds then entire mower wheels etc. After researching found this .https://www.lawnmowerforum.com/showthread.php/42245-Trans-Cross-brace-broke-Anyone-else. So after my mower broke while cutting lawn I called Hustler and spoke with Allen . Told him issue which he was all aware of this 100% I asked him to just send me the brace which has been totally redesigned with heavier steel and stronger bolts. He told me he couldn't do that. I was extremely upset and asked for manager. He told me he wouldn't let me speak with a manager but would cover it but I would have to go to one of his dealers. I asked to go to where it was first sold which was Goff's in Torrington which had covered my mover previously but I had forgot name but was in his computer. Anyway he sent me somewhere totally different but didn't realize until I got there which was over an hour away from my house.Allen had told me he would cover it . So after 3 full weeks the shop calls to says it is all ready to be picked up so I went on a Sunday. So I get there and after loading machine on trailer owner say come in you have to pay for labor. I say Hustler told me it was covered. He says only the part which is 109$. You owe me 277 which I refused. I called Hustler first thing Monday and again I got Allen at customer service. I told him I wanted to speak with manager. He just hung up on me so I sent email to Hustler. Got different number by a dealer to call and got Andrea which told me a manager would call me. Now it is Wednesday and still no call. Terrible customer service and will never buy a Hustler zero turn mower again. I've owned a Craftsman inwhich I never had any bolts snap or brackets. I will let you know how this turns out after speaking with a manager to see if they do the right thing and cover the repair 100% which Allen told to me in the first place otherwise I would never had driven two hrs if it wasn't fully covered. This transmission bracket has 6 bolts to take off and 8 bolts for the new brace. I'm just wondering why Hustler is not contacting owners to be pro active before the bolts snap which send you flying off machine leaving g you really pissed off after reading a forum inwhich they are 100% aware of. I was told by Hustler customer service that it only happens to 20-30% of my mower . Will let you know how it is resolved!!!