Recent experience with C&C property mgmt and my reasons for locating a new Mgmt. team.C&C is great if you just need them to collect the rent. They're not so great at handling maintenance & repairs.
I originally chose C&C Mgmt. for a more professional approach than my last management company provided. I selected them for the connection with Coldwell Banker, a strong hold in the real estate business. Now I believe that connection to Coldwell Banker must be a personal one.
I recently terminated contract due to several issues involving the use of flyby-night landscaping and handyman businesses providing unsatisfactory work.
When I signed up with C&C, I had just recently professionally landscaped the front yard of my rental. I asked them to hire a landscaper for seasonal clean ups and weed control of my new low maintenance designed rock garden. When I checked on it several months later, the rockbed was completely covered in tall dry weeds, which had seeded. I was upset with the billing of that landscaper: it was equivalent to a napkin scribble invoice, with no discription of work, no business address, no date simply a name, a phone number, and an amount changed. It was always the same invoice. I let C&C know how disappointed I was. The yard continues to be a weeding mess. There is no indication that it was fairly recently installed.
When a tenant had an issue with a garbage disposal that had been newly installed within two years, I told C&C mgmt that I did not want a handyman to simply go out and install a new disposal. I wanted them to see if there is an electrical problem. Their handyman took weeks to schedule ((the tenant reported the handyman always called him at 9pm) and he could not determine the cause of the problem. More than two weeks after that, I checked with C&C and the tenant on the status. No response from C&C, but my tenant said he didn't feel like the handyman knew what to do and it was a "creepy man" he wasn't comfortable with. I reached out to Brandon at C&C for status and he said he would get back to me. The following weekend, I received notice from my tenant that he had solved the problem by replacing the plug end of the electrical cord.
Another problem was that I requested 3 bids for exterior dry rot that I discovered myself, while in town for a drive by of the duplex. Deborah offered to get right on it and provide some bids, I received only one bid from Deborah. It quoted an unnessarily inflated materials list. I decided to coordinate the repair myself, from out of town. I saved myself a lot of money doing that.
I have lost faith in C&C Mgmt's ability to provide professional quality management services for myself and for my tenants. I don't believe C&C Property Management works in line with Coldwell Banker's vision or mission statement. This is my reason for locating another managment company. Lesson learned. Lesson shared.
They did find me a great tenant. I do appreciate that, but there's more to prop mgmt than that. read more