Booked the hotel at the last minute due to a death in the family. Messaged the hotel several times…read moreto request cancellation of the reservation within 2 hours of booking (which was made within the 48-hour check-in window in Germany). Provided the reason for the reservation error, and the response was: (Note: we did not stay at the hotel and, due to a cancellation on a connecting flight to Germany from the US, our arrival was delayed, pushing the stay/check-in at this hotel.) Additionally, we did not even stay at the hotel; we were greeted with "Hope you enjoyed your stay" and did not check in. This is the epitome of "piss-poor service" and disregard for humanity. Do not stay at this place; understand that they do not even remotely care about you; they only care about the money you give them for their inconsiderate service. Please see their terms and conditions (Google Translate is available). The only callout is " CANCELLATIONS: Free until 48 hours before arrival (12:00 PM) Online via https://my-booking.info/login.No cancellations by phone. See the email response from the staff and owner (Christian H. Fuhrmann). - 10:35 Booked the reservation - 10:36 Payment received - 11:05 Chat started on "Hotel link" to cancel the reservation. - 11:47 Email from hotel staff, You can cancel through the hoben link in your booking confirmation. Kind regards Meike Appel-Fuhrmann Haus Schwarzer Bock Pfarrstraße 31 D-91522 Ansbach Von meinem iPhone gesendet - 11:49 He hello, Mister Patrick, we just Check your Booking and your out of your Cancellation deadline for free Cancellation very sorry See you Tomorrow Meike Appel-Fuhrmann Haus Schwarzer Bock Pfarrstraße 31 D-91522 Ansbach - 11:50 It will not allow me to. - 11:55 Hello Mr. Patrick yes the system is not allowing you to cancel because you're out of the free cancellation deadline so we cannot cancel anymore for you. Very sorry for that. See you tomorrow bye-bye. Meike Appel-Fuhrmann Haus Schwarzer Bock Pfarrstraße 31 D-91522 Ansbach Von meinem iPhone gesendet - 12:06 I just booked it today. Less than 2 hours ago. - 12:09 Hello Mr. Patrick, we are very sorry but it does not state in our booking confirmation when you have booked it but it is cancellation deadline two days before arrival at 12 noon so you are out of the free cancellation deadline. We are very sorry for you but this is how it is. Thank you very much. See you tomorrow bye-bye. Meike Appel-Fuhrmann Haus Schwarzer Bock Pfarrstraße 31 D-91522 Ansbach Von meinem iPhone gesendet Von meinem iPhone gesendetDear Sir, - 12:23 Sent message via chat " in German" explaining the situation. - 12:27 we once again. We cannot make your problem to our problem. In all terms and conditions it is very clear stated 48h before arrival. Have a safe journey! Mit freundlichen Grüßen Christian H. Fuhrmann via iPhone gesendet Haus www.SchwarzerBock.de Pfarrstrasse 31 91522 Ansbach/Bayern

From the owner: Traditionelle fränkische Gastronomie modern interpretiert. Ansbach's ältestes Hotel & Restaurant in…read moreeinem denkmalgeschütztem historischen Haus mitten im Zentrum. Moderne Hotelzimmer mit kostenfreier WLAN, Minibar- und Nespressomaschinen-Nutzung und regionalem Spezialitäten Frühstücksbuffet.

This was among the choices provided as preferred by my company. I am glad I selected this location…read more The room is very appealing with use of light colors and light tones of wood with red splashes of color. The bed and covering blanket were comfortable and cool. I am going to see if I can get the same blankets for my home. Will be adding more as I taste the food here. Day 1 - had a dish that appeared to look what I have had before but the tastes were incredible. Tangy beef sauce over meal cutlet with sides of a pasta like dough ball. Each bite was flavorful and appealing.

Highly recommend. On your next TDY you will miss out if you don't stay at this Guesthouse. I was…read morepleasantly surprised to find this hidden gem recommended to me. I was impressed how well the staff spoke English in the mist of my struggling German. I was very happy with the authentic German hotel and restaurant. Enjoy your stay. Cheers.