My toilet flush was not filling completely and kept leaking into the toilet. I searched for help here and Byron responded promptly and agreed to come and fix it at $150 including labor and parts and then applying a 10% discount so at a total price of $135. I shared a video of the problem with him so he could understand and he immediately said it looks like a toilet tank valve replacement is needed and he gave me a quote.
Next morning he arrived 20 minutes late. That's okay. He took 4 hours to fix the toilet. Once when my husband was seeing what he was doing in there for so long as it shouldn't take that long as told by Byron himself. He opened the entire tank and put it down on the floor. Anyways, after continuous effort he finally took 4 hours and got done. He said I changed the whole kit so it should be more than $150 and it was somewhere $170 but we paid him $200 as he took his time. We did not even get the invoice but since he was putting the effort we wanted to go above and beyond. Few minutes after he left, the toilet tank started leaking. We called him and he said, I have another job I am gonna come back in 2-3 hrs and he did. He said he knew it would happen so he just needs to tighten the bolt and it would stop leaking. We were disappointed as we were unable to use the toilet and we already had inconvenience going on for a few days prior to this. He came and tightened the bolts and he said it's normal it happens but it should be fine now. Few minutes later, it started to leak again. We were so frustrated that he was unable to fix it. We called him and he said he knows why this is happening. He is gonna come over the following day. He never showed up. We were angry, sad and frustrated and so much inconvenienced by this whole experience. He never showed up the following day. We paid him more than he actually asked for and our problem was not fixed at all. Now we call a plumber and he said this is absolutely wrong..the replacement kit that has been put in the toilet tank is not what goes with this kind of tank and it's ruined your toilet. We had to get the whole toilet changed and paid $500 on top of what we paid to Byron.. We were so angry and wanted our money refunded. He didn't fix the problem, wasted so much of our time and money. We reached out.he said he will return the money once the invoices from past week are paid out. Two days went by and then entire week, he never refunded us our money and here we are at loss of $700 because of lack of skills and information on account of Byron. The plumber said he could have fixed it in 5 minutes in the first place and it would have saved us this much inconvenience and our money. He could have said in the first place if he did not have the expertise to fix it but kept trying and ruined it and never returned our money. I strongly dislike his service and would like to make people out there aware not to trust his skills and knowledge.
Very unhappy with the experience and service from this business read more
