Williams sure has turned around with Dan O'Connor being such a wonderful guy &…read more Ed Is also a GREAT guy to work with! Their customer service has been awesome & sure was Great to work with them!!! The Shank's will be back!

The worst service ever! Had our Honda last Friday at 11am, didn't even work to diagnose it until…read morelate Monday and sent us on our way! Maintenance light comes on as soon as we leave? It's under warranty for phucks sake! Do not buy or get your car serviced as this shitty place. Turning this over to consumer protection in Michigan.

Another awesome experience! The staff goes the extra mile to ensure a smooth experience. Service…read moreadvisor very knowledgeable, helpful and friendly. I've had service 3 times in past 4 months and each time was smooth sailing. Put new skins on my 335xi, had oil change, then tie rod replaced. Great communications, simple drive-in/check in process.

I bought a car from them last summer, and they were incredibly accommodating and friendly (also…read morevery patient).

These guys handle oil changes on the Ford fast and no nonsense. Anything serious, we do ourselves…read more Efficiency's solid, but they've left a rag cooking on the engine before, and the "needed" service list shamelessly changes depending on whether you're a man or a woman bringing it in.

Recently purchased a ram truck from Edgar at Fox Grand traverse and he was amazing to work with all…read morearound! He made sure i drove away the day I wanted to get it! Make sure you come here and ask for Edgar!

I took delivery of my new S580 just before Thanksgiving 2023! My experience with Mercedes-Benz of…read moreTraverse City (Fox Motors) was spectacular! My sales agent Josh H. has superior knowledge of his product line and was very patient with me as I anxiously awaited the vehicle I had ordered months prior. I highly recommend Fox Motors and Josh H.!

GM Greg and Josh on this team are amazing!!!! I only return because their sales and service…read moredepartment is exceptional! I can always trust what they say...and they always follow through on any question I may have. This dealership goes out of their way to be honest, and make sure any question is answered. It is important because I rely on my car 365/24/7. Thank you and keep up the great work you have been providing (to me) for 20 years! ~Mary Jo

Outstanding service department. Sam is he service agent who supports me. He is professional and…read morepleasant. Had an issue with my Sequoia just prior to heading out of town. I called and was told that he next available appointment was a week away. I decided to stop by and talk to Sam. He fit me in the schedule the next morning.

Absolutely the worst vehicle experience in 55 years of driving 30-40,000 miles per year…read more 2020 Ram with 80,000 miles, despite exceeding manufacturer recommended maintenance schedules, head gaskets failed, cylinders scored. Dealership recommended replacing bad engine with new engine because it was covered by a reliable extended warranty. After engine was torn apart warranty company refused to cover engine replacement (over $10,000). Serra gave me one option, pay $10,000 for a new unreliable V6 engine. No breaks from Serra leadership, mechanics or salesman. Who wants to pay $10,000 for a broken truck that originally cost over $50,000? I begged for a break (like one third to half cost or buy back vehicle), no break. Worst customer service after the sale of any business in 55 years (yes, I was a business owner and a war veteran). Serra responded once with "we are sorry for your situation", a worthless response from a bad dealership. If you are thinking about purchasing from Serra, be very careful. Apparently profits are more important than people (most former Marsh employees are working elsewhere). Ask your salesman how long the mechanics have worked for Serra? Ask salesman why Stellantis now offers a five year 100,000 mile warranty instead of 50,000? Good luck.

We met Tim Richards by chance in the Price Point car lot last December. It was just before closing…read moreand we were looking at a 2024 GMC Acadia. We were flying out in the morning for the holidays. Tim was also going on vacation. We told him we would call when we all got back if the car was still there. A few days before Tim got back, we checked and the car was still on the lot. Living in the U.P. Traverse City is a 3-hour drive. Came down and Mike Krimmel, sales manager got us set up with a test drive. We had a few specific Acadia questions and Mike brought us to GM sales. Met with Matthew Hule who was wonderful and answered all of our questions. Matthew also provided us with other information to help us with our decision. Called Tim on his first day back. We made the deal. Paperwork was very smooth with Chris Brown, business manager. The Acadia was ours before the end of the week. Of added note it was detailed perfect. It was a pleasure working with all of these gentlemen.

They were kind but they couldn't help me find anything at all I definitely will try other placesread more

Had the 30,000 miles service done to our 2022 Nissan Sentra. The staff was courteous and…read moreinformative and honest. The initial quote was of 370 dollars however we did not need all that was quoted in that price so they adjusted the price to only $167. . We give them a 5 stars service!

One of the best dealership service shops I've ever seen. Heather manages to be efficient and super…read morefriendly, and Wes is the best tech I've dealt with. Great team, great 5-star shop!

Tyler Burns, @ Serra used cars. Just bought a used VW Golf it's turned out to be a favorite car…read more Tyler went above and beyond to help me. As a senior single woman, I really appreciate finding a young salesman to guide me kindly and respectfully. I'll definitely will purchase from him again. -Sharon A

I recently had my Subaru serviced at your shop. The work was done better than I expected, thank…read moreyou. My only issue was time. I realize much of it was beyond your control - I had to have my wife drive me around. Those of you who are married, I'm sure understand . My life got better when you provided me with a loaner. So thank you. I will recommend you to any of my friends that have autos that you service. Jarrel Dell

Stein family is excellent. Great prices and friendly staff. I trust Ryan because he is…read moretrustworthy and honest.

This place is amazing. Very good people. Very honest before, during and after the sale. They…read morereally do care

I love the car... Except when I picked it up there was a crack in the windshield. A big one. Lyle…read morehad me pay for half even though it was not there when I agreed to buy. On top of this, the oil pan was entirely rusted through and the gasket sensor is off and constantly makes a check engine warning show up. Definitely not inspected thoroughly. UPDATE Mere months after purchase, the breaks failed. Avoid at all cost. I've lost so much money thanks to this business

I purchased a convertible Volvo from Lyle. I paid his son cash ($7,000) for the car. He had two…read moresets of paperwork. One, he showed me paying the $7,000 and the one he reported to the state saying I paid a little over $3,000. He had a quick hand and only gave me the $3,000 sale. They never sent the proof that I paid $7,000. I was told there was a second key and it would be mailed. No key ever arrived. They stopped taking my calls. We trusted him as we learned we graduated together. Hes no where to be found and I have one key. The dealer wants $300 for a second key. HORRIBLE BUSINESS MAN!