Just bought a car there a month ago brought it home the next day it started acting weird noticed…read morethere was bolts missing to something under the hood and the protector shield was completely busted up so now it's sitting in my yard waiting for them to come repo it

No help whatsoever. Paid for full warranty yet dealership won't do anything to help me and now I'm…read morestuck with a pos.

I bought a car and they promised me a key with fob that worked, but it wasn't specified in my…read morecontract that I needed it.. I went in there today after calling the finance manager, multiple times without a call back; and they can't help me. A working key with fob is $150 & $120 to program! My fault for trusting a verbal agreement and definitely kicking myself for that!

I purchased a mercedes through Carsmart Farmington (,vehicle wasn't in their inventory). I did…read moreeverything online, via text, and a few phone calls. I explained to them my schedule was very tight beings I worked two jobs, basically needed it to be sign and drive. I drove all the way to Jackson to pick up the suv only for them to have moved it to Farmington without telling me. They stated they did but I still have texts from that conversation and it's not there. I drove back to Farmington and had to complete the test drive and vehicle inspection after dark. I decided to purchase the vehicle I was told that I could not refinance it for 3 months or I would have early pay off fees, however when I called their credit union this was not true. I received a text later saying my title and extra keys were there. I.stopped by to get them and they stated there was no extra key, but they would have a key guy make one at my cost. I declined, Beings the car was already in the shop getting maintenance because it was over 3 years past due for its scheduled maintenance. When I told them this the salesperson argued that the oil had been changed, but with mercedes that isn't the only maintenance they require for longevity of the car. ,(this is more important to know about a car you are selling then how many ways to open the back hatch.) The car seems to be of quality. However the customer service and communication leave a lot to be desired .

Excellent service fast and friendly Easy to work with…read more affordable car Staff was very helpful and friendly

From the owner: Nelson Auto Sales – Farmington 202 West Karsch Blvd,…read moreFarmington, MO 63640 As the #1 Buy Here Pay Here dealership in St. Francois County, Nelson Auto Sales is proud to serve our community with multiple convenient locations and the same promise at each: dependable vehicles, flexible in-house financing, and customer care that goes beyond the sale. Whether you’re shopping at our Farmington or Park Hills dealership, you’ll find the same commitment to honesty, professionalism, and helping every customer drive away with confidence. We specialize in Buy Here Pay Here financing tailored to fit nearly any budget—whether you need weekly, biweekly, or monthly payments. Good credit, bad credit, or no credit at all, we work with you directly, cutting out the banks and making the process simple, transparent, and stress-free. Our inventory includes a wide selection of affordable cars, trucks, and SUVs, all carefully inspected for quality and reliability. From first-time buyers to growing families, Nelson Auto Sales provides clear terms, fair pricing, and the peace of mind you deserve. We proudly serve Farmington, Park Hills, Bonne Terre, Desloge, Leadington, and the entire St. Francois County region. At Nelson Auto Sales, we don’t just sell cars—we build long-term relationships and remain a trusted partner in keeping our community moving forward.

I didn't buy a car . I was just looking .. checking out prices for my daughter ... I let the…read moresalesman know... even then he was so helpful , quick to answer my questions and show me other vehicles that met my criteria... now a days with the shortage of cars and trucks most salesman know they have you over a barrel and treat you that way. Not here their sales person was helpful and willing to negotiate to a point. When I'm in the market for a truck or suv this dealership will be my first stop in my search. Great group of people.

We thought we had found a good dealer only to be disappointed…read more We purchased a Buick Enclave in September 2021. After driving it and pulling it behind our motorhome, we decided to trade for a larger SUV which would be easier to tow. In April, I contacted the salesman we dealt with and explained the situation, and asked him about finding us a Suburban type vehicle with under 150,000 miles we could FLAT TOW behind our motorhome. He sent me photos of the 2014 Suburban we currently bought from them taking their word it would fit our needs for flat towing. We had the vehicle for 4 weeks when we attempted to attach it to our motorhome only to find out we could not tow it because it has a single-speed transfer case. This after spending over $700 for new tires and $500 for new tow brackets to attach to the motorhome. The DEALERSHIP KNEW it could not be towed. I contacted the dealership and spoke with a gentleman who researched for me and called back to inform me we could not tow it for the risk of ruining the transmission. We are not happy with that and started looking for a vehicle we could use. I once again contacted the salesman asking AGAIN for him to find us a vehicle we could flat tow behind our motorhome. He did nothing. I looked at the Auffenburg site and saw a 2013 Tahoe which would be perfect for our needs. It was more expensive and we would have been happy to trade for a different one realizing we would pay more for the new one. Imagine our surprise when we were quoted a bid on our vehicle of over $6,000 less than we paid 6 weeks ago!!! They also had the other vehicle way over retail value according to the current market. We would have given a difference of around $6000, but not $12,777. I would say RUN, do not even think about dealing with these people. We are seniors and they plainly took advantage of us. I also have confirmation of everything I have said, I have all written contact between the salesman and myself. I have removed the salesman's name to protect his family, even though he felt no need to defend our rights. This dealership is so dishonest I will continue to give bad reviews.

I will never shop at Carmart again I purchased 2 cars from them and paid for them. I also put…read moreseveral thousand in repairs on both as expected for vehicles are near the end of their time which is what they sell. They do not take care of their customers or value their business. Their sale tactics are very outdated and the prices for the down payments are offensive for the vehicles they offer that they nearly triple the value on.

I was asked to repair 2 speedometers for this business and per their request I agreed to give them…read morenet 30 days to pay. That was 60 days ago. They say once it goes to corporate it's out of their control. This is terrible business practice so beware. Tom - Bill's Speedometer Service

Sad I even have to give 1 star…read more My 2020 Jeep Grand Cherokee trail hawk is still under the 36,000 warranty that jeep offers, once we get on the highway it has a TERRIBLE rotten egg smell. We took it into Pettus and they said they couldn't find anything wrong with it. My husband took the service manger on a ride and once he got onto the highway about 65/70 the smell was bad, he rolled the window down so the service guy could smell it, he acknowledged the smell, but said since there was no computer lights on be couldnt fix it. but told my husband it was because he rolled the window down. and that we could just run the air on recirculate. And to avoid highways! I am absolutely mind blowing that we were told to not roll our windows down, run the air on recirculate and to avoid highways in a 2020 vehicle. I'm at 35,280 right now which is barely under the warranty. I am sure if I took it back when the warranty runs out they would find the issue plus some on my dime for sure!

Eli was decent to work with, although he lied through text about situations and money down and…read morepayment. Horrible customer service, no wonder yelp has a 1 star rating for them. Customer service and sales team need replaced.

I purchased a Harley Davidson motorcycle this weekend from this dealership. I traveled 100 miles…read morefor this bike. I am completely satisfied with this purchase. I dealt with Coop and his staff were great to work with. I got the price I wanted and was in and out quickly. Coop was very straight forward and good communications. I recommend this dealership and I will be back in the future. Ron S