We have added another property w/ Dane Gibson at Byrd PM. Always a smooth transaction and good clear, concise, communication. We appreciate your attention to detail. Thanks!! read more

They want you to upload an ID to their website in order to view any properties. I understand this may be for security, but I am looking for my own security here. They may promise to delete the image, but why would I trust that. The DMV has stolen my plates before after I turned them in. You simply don't know. The fact they require it makes me suspicious. I am happy to hand over all markers of my identity ripe for online identity theft when I submit an application. They wouldn't even let me go IN PERSON and physically show my ID, which would be more secure on their end as my face would match the picture. Why would you need my ID in your system to open a door and let me look inside. Mindlessly bureaucratic and inhuman. Also took ages to hear back and my question and needs were rather simple. Though maybe they didnt understand why they have to comply with their own stupid policy and avoided my question, I understand. Suppose I dodged a bullet by being denied a viewing because I won't upload the most secure document in anyone's possession to an unsecure local property management website. read more

11/19/25 Dane Gibson with Byrd came to my door looking for the owners of the property I rent. His first interaction with me was "how long are you going to be here (living here)?". Yes, very odd way to introduce oneself. He explained he had a meeting with the owners and I advised him they bought a new property and do not live at this address. When queried, he volunteered he was not the agent who represented them in that sale but thought they might be in need of a property manager. I assured him I thought he was mistaken and not a relationship I would have entered into if they'd been represented by a property manager. Fast forward to 12/1/25 when I receive an email from Dane letting me know he is taking over responsibility of managing my lease. No other information, other than the request for an in-person meeting. Zero notice from my landlords about any changes. Owners of the property are quick to dismiss any repairs needed at the property and are generally very combative on the subject of repairs (to the point of showing up with camera to document in a false narrative way to try to prove the issue does not exist, when it does!). Second, third opinions to try to get a different answer from vendors. Penny pinchers. Not the first impression I had of them when signing a lease, but nonetheless what the reality is after putting pen to paper. Four days in with with Dane and interaction has been vile. He's gone so far as to insinuate the list of open repairs and pest control needed at the property are not "legitimate" and if deemed not necessary, I will be billed for them. Stop right there. I have a valid, fully enforceable lease with the owners, not Byrd Property Management and am very aware of what language is and is not in my lease. He's also set up my account in their 3rd-party app incorrectly so all previous payments 9/19/25 (date of lease signing) to 12/1/25 and security deposit paid directly to landlord through Zelle (the arrangement I have with the owners) is paid in full, but shows past due in Byrd's system with 10% late fees to the tune of nearly $7k - the optics are terrible! Byrd keeps sending spam emails about selling me their renter's insurance for $10.50/mo plus $4.50 junk fee to go with it (yes, a 43% admin junk fee). Today I get a new notice that my "new lease date is approaching" so provide us xxx information - no Byrd, my new lease date is not approaching (my legally binding owner-provided lease is in effect until 10/1/25), so any information you require should have been provided by the owner of the property. Again, my lease terms I agreed to with the property owner will not be changing (there was no amendment and the owner chose not to involve me in notifying me of any changes he wished to make - he did not give notice, did not get my consent to share my personal information, did not notify me he had signed up with Byrd; therefore, the lease in effect with the owner signed and dated 9/19/25 is the only lease we are working with - I do not have a lease with Byrd Property Management). Owners previously were notified of cockroaches 2 months ago (10/13) and agreed to pest control contract (home is infested with cockroaches from previous tenant), but have since reneged and left me to live with giant American cockroaches living under the bathroom vanities, behind kitchen cabinets and tile, the attic, the crawlspace, and God only knows where else they have colonized - the pests keep crawling down the living room wall from the whole house attic fan in the foyer. There are very clear laws in Virginia about habitability and providing a pest free home (pests render it uninhabitable). I happen to be highly allergic to cockroaches and have been bitten by them, so now have to sleep with lights on. Disgusting! Cockroaches carry diseases. The owners got their own pest control company on 11/11 to come out for a second opinion and to verify if there was an issue (spoiler alert, there is) - the company sent them an estimate for treatment (and yearly contract) and explained the cockroaches existed long before I moved in. Owners agreed to sign contract, "just send it over and we will approve it". Nearly a month later and no contract signed. Owners don't like the answer that their home who had two previous tenants before me (and was never covered under a pest control contract) has cockroaches! Dane is encouraging owners not to comply and to drag this out, wants to get a third opinion hoping for a different answer (only photos and notes from one of the companies say otherwise, plus an estimate from the second opinion - a company hand-picked by the owner to assess and treat BTW, but that backfired because there's a cockroach infestation!). So Byrd Property Management has proven to me that property managers (who rarely have tenant's interest at heart) are in fact slumlords and hired to aid owners in doing the least amount of maintenance and preventative treatments possible. Zero stars. Do not recommend! Run away! read more

Extreme heat killed more Americans in 2023 than any other year over nearly a century of keeping records, according to research published in the American Medical Association. My family and I moved into a property managed by Byrd Property Management during this time. I happened to be undergoing treatment for a traumatic brain injury at the time as well. Clearly it was an not ideal time to be moving-- during extreme heat with a brain injury--but it was nonetheless what we were working with. Due to my brain injury, I was experiencing what my occupational therapist described as "autonomic dysfunction," which made it very difficult for me to regulate my body temperature, breathing and blood pressure. Therefore, I was extremely vulnerable to heat injury- during this period of time. Also vulnerable was our youngest son, who was born with special needs and has sensory issues, and my husband--a retired military officer and decorated combat war veteran with a service-related disability that requires him to use a machine to help him breathe. Needless to say, working air conditioning and adequate ventilation are not optional for us but mandatory for our wellbeing, and arguably a matter of life and death for some of us. Unfortunately less than a week after we moved in, our air conditioning stopped working. The temps soared above 100 degrees on many days over the course of the next month, and we spent many hours during the day at Starbucks or somewhere with air conditioning. It felt like torture to me on some days when all I wanted to do was take a nap, as my brain injury caused me such extreme fatigue, but it was too unbearably hot to sleep in my own home. And at night, when we had nowhere else to go to get cool, we had no choice but to sweat through our sheets at night, tossing and turning, unable to get comfortable enough to sleep for an entire month while our air conditioning remained broken. Some portable ac units would have been appreciated, but we were not afforded even a scant modicum of care; instead our family was subjected to extreme heat and inadequate ventilation for an unreasonably prolonged period of time. Meanwhile the fine folks at Byrd couldn't be bothered to even offer us a fan. Not that a fan would have been much help, as only one downstairs window would open; the rest were stuck. So we were unable to even benefit from the cooler night air by opening up windows. It was truly miserable, unbearable and oppressive in that home. It was nearly impossible to sleep when it was 85 degrees inside. We tried putting cold wet rags and towels on our bodies and heads and lying in front of a fan, but it didn't take long to heat up again. Inadequate rest at night combined with prolonged exposure to extreme heat resulted in a marked increase in my symptoms. Because most of the windows wouldn't open or accommodate a window unit, out of desperation we bought some portable air conditioning units for our bedrooms that cost us about $1,000. But unfortunately, we could only run one at a time or else the breaker would trip and all of the power would go out upstairs. We tried many different configurations of surge protectors and extension cords to no avail. We could only run one unit at a time and cool one bedroom. Needless to say, these conditions did not make us feel valued or appreciated. We felt like we were being punished for something, but we didn't know why. Maybe they didn't appreciate us complaining about the habitability and condition of the property so much. Nevertheless we continued to pay our rent on time and did our best uphold our obligations in good faith. I'm afraid we cannot say the same for Byrd. Based on results, Byrd seems to consider it optional or "a courtesy" to abide by the laws which govern their conduct, laws that are intended to keep the public safe. From our perspective, Byrd has done nothing but FAIL to uphold their duties, including but not limited to the most fundamental duty of care, putting vulnerable tenants wellbeing and very lives at risk. It warrants investigation. Would not recommend. And this wasn't even the worst of our experience, not by a mile. It got downright creepy when random dudes started showing up at the door unannounced, some didn't speak english so I had no idea why they were. Not cool. The homeowner regularly delayed responding to maintenance requests for weeks or months, if at all. It reminds me of something that might be on a meme: He doesn't always respond to tenant's maintenance requests, but when he does, he sends non-english speaking contractors to their homes many weeks later and without notice, C'mon, man! read more

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Poor communication. Unresponsive. Poor software. Indifferent service. Takes them 3-4 days to return an email, and then they didn't read it. read more

I will start out by saying, I was quite the pain in the a** when trying to find a rental property. I viewed seven properties before I found the one, I fell in love with. I had been working with Morgan and had outstanding service. Then came Gary who completely ghosted me. i decided to put in an application for this particular property I loved. First, with the seven previous properties I viewed, they never requested NET income to be 3x the price of rent. I've always learned - GROSS pay must be 3x the price of rent and NET pay must be 2x the price of rent. The way prices are now-a-days, how can anyone single meet that criteria? I was automatically denied. I KNOW they never checked my credit OR my past rent history because the DENIED came so quickly. I reached out to the "unknown" number that sent me the DENIED text trying to figure out anyway I could get into this house. I asked "unknown" number to reach out to the actual owner and see if they' would agree to my proposal, one of the items being paying a monthly rent amount more than what the property was listed at, because ALL of Byrd's properties have the same restrictions. Is that a coincident? I think not!! Well, I never heard back from "unknown" number. Word of advice when you work in this type of industry - introduce yourself no matter the means of communication and DON'T ghost ANY customer!!! Be professional and reply to text messages, even if there are 50 to respond to (no, I didn't send 50). I'm extremely heartbroken over the outcome of this situation. I've rented for many, many years and have NEVER been late on paying rent. For renters out there, if you can, avoid this company, do so! read more

Property owners: I believe reading the following in full is worth the few minutes it will take. If you decide to use Byrd, beware that their team is slow to respond to inquiries. When they do, each reply is also slow. Their team members have full-time jobs. Their system is nearly fully automated, great for scheduling self-tours, but horrible for getting answers, completing the application process, following up, etc. I was also surprised to learn that their property owner clients do not know that Byrd charges applicants an additional $199 as an application deposit. Yes, this is legal. However, Virginia law states that it must be fully refunded within 20 calendar days if applicants aren't approved. In our case, we were not approved and did not receive a refund within that timeline. Worse, we had to force Byrd's hand to issue one by pointing out the law to them (as in their communications with me, they said they'd only issue one as a courtesy). If I may, I highly recommend property owners seek other representation. Byrd may have a catchy-looking brand. However, in my experience, they run an unresponsive company that seems bent on making every buck they can on the backs of their applicants. I wouldn't be surprised to learn that's where most of their income stems. Please note: I was 1 of 2 co-applicants but wasn't the primary one. We did not want to include me on the lease because my credit recently soured. As such, we explained this to Byrd upfront and wanted to submit one application in my co-applicant's name. She planned to pay the entire first year's rent upfront (this was highly desirable to the property owner, explained to me by themselves). She also had an 820 credit score and was well-capitalized. Alas, Byrd did not approve us because of my bad credit. However, I frankly don't think that's the real reason. Again, we planned to pay all rent upfront, including any subsequent years should we renew. Instead, I believe Byrd did not do so out of spite because before deciding to apply, I spoke with the property owner to relay our bad experience. I also told them we were approved and planned to move forward with an identical unit in the same building. However, I developed a positive rapport with them. And because we liked their location in the building and slightly higher-end appliances, we struck a verbal deal to move forward. Soon after, Byrd apologized and acted normal but pushy through the application process. All the while, and in hindsight, they seemingly worked behind the scenes to sabotage us. I do not have proof, but I believe my assumptions are fair based on our experience and Byrd's actions. read more

They are unresponsive. The only way they communicated was through text. Also, the they had me pay an application fee for a property they already knew was about to have a leased signed and they allowed me to view another property knowing the same information. I will never rent property from them! read more