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Byrd Dental

1.7 (6 reviews)
Closed • 8:00 am - 5:00 pm

Services - Byrd Dental

Cavity treatment

Dental exams

Teeth cleaning

1 More Service

Tooth filling replacement or repair

Byrd Dental Photos

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Aspen Dental - Hagerstown, MD

Aspen Dental - Hagerstown, MD

1.4(49 reviews)
1.6 mi

I had my first appointment there today as a new patient. The woman that was in charge of my x rays…read morewas really unprofessional in my opinion when it came to the x rays where they have to place the one in your mouth and bite down and take multiple angles. This should be classified as torture cause we had to do this for a majority of my visit. She never explained to me how it worked and what to do (it has been a LONG time since I've been to the dentist). She first sized it for adults but my mouth is small, so she had to size it for children and then she would only tell me to bite. It was getting really frustrating hearing her tell me to bite when i was. I was biting down as hard as I could. Then she kept complaining about how i kept taking bad x rays and had to redo them. At one point she asked me how old i was, as if that had anything to do with anything. She was obviously being judgmental. Another time, she had told my boyfriend that "she keeps getting her tongue in the way" She never talked to me and explained to me anything. She only ever told me to "Bite" or "open your mouth wider". I was in pain, my anxiety began rising and i was getting extremely frustrated, so naturally I began to cry a little. She also kept mentioning the fact that i was using the children size, and i was still messing up the x rays. It's like she was blaming me the entire time, instead of telling me what to do or how it worked. Several times, i was in pain where she had placed it, it was either stabbing my gums or she placed it really far into my mouth and since i have a horrible gag reflex, i was gagging on it. Afterwards, once we finally got all the x rays done, She took me back to see the doctor. He looked at my teeth and told me what i had to do to get them fixed. I came in with a broken wisdom tooth. I should have gotten a cleaning today however their hygienist wasn't there cause she had already left for the day, so now i have to return on Thursday to get that done and to go over my payment plan. I will update if need be for the future. All in all, my first visit wasn't great. I never want to get x rays done here ever again.

DO NOT consider this business. I went for a consultation. Office submitted request to ins co…read more Office called and said it was approved, what I had to pay upfront and made my appt. Few weeks later they send me a bill for $4000.00!!! Said the work done was NOT covered by ins. Got a notice that if it was not paid they will send to collections. Corp said local can stop it. Local said corp is the only one to do that. Ended up having to get a loan to pay. They can charge you whatever they want without your prior approval.

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Aspen Dental - Hagerstown, MD
Aspen Dental - Hagerstown, MD
Aspen Dental - Hagerstown, MD

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Byrd Dental - generaldentistry - Updated May 2026

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