1. BWE Realty Property Management

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    Madison, TN

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    BWE Realty Property Management

    3.1 (7 reviews)
    Closed • 9:00 am - 4:30 pm

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    Marshall Reddick Real Estate - Nashville-Clarksville Annual Team Photo 2025

    Marshall Reddick Real Estate

    (16 reviews)

    Extremely frustrating experience…read more Before signing my lease, I made it very clear that having a reliable A/C system was a necessity for me. I explained that I understood repairs could take a few days if something needed to be fixed, but I never expected to deal with ongoing A/C problems for more than 2 months. Since moving in, the A/C has repeatedly stopped working. I have now been informed that drywall will need to be removed so that ductwork can be installed to vents that were apparently never connected to the A/C system. Finding out that the home has missing or improperly connected ductwork after moving in is extremely concerning. I also never received a move-in inspection before taking possession of the property. Because I rented the home sight unseen, I expected there to be an opportunity to document the condition of the property when I moved in. That never happened. Now I'm almost positive I'll lose my security deposit even with all the videos and pictures I took prior to moving my stuff in. If you are considering renting through Marshall Reddick, I would strongly recommend documenting everything yourself, keeping all communication in writing, and thoroughly inspecting the property before signing or taking possession. And if A/C is a BIG make-it or break-it, like it is for me, then good luck trying to get them to put it into your lease contract. They'll just reassure you it will be just fine. Then months later during the summer you barely have A/C.

    Me and my wife were excited to move into our new home, but our entire move in experience with…read moreMarshall Reddick has been extremely frustrating. From the very beginning there were issues that should have been handled long before we arrived. First, the security system situation was honestly unacceptable. I was told in writing that there was no alarm system installed. I still have those messages. Then on move in day, when I walked in with my new keys, the alarm immediately went off. I was never given a security code, no instructions, nothing. They also never communicated to me that the security system code was the same code as the house code. The alarm was blaring and warning that police would be alerted, and I had to literally guess that the house code might disarm it. Thankfully it worked, but being told the system didn't exist and then not receiving a code made for a very stressful and unnecessary situation. Next, basic maintenance in the home was not taken care of. Every smoke detector was low battery on move in and I had to pay out of pocket to replace them. Both HVAC air filters were extremely dirty. They eventually mailed a filter, but that does not fix the fact that this should have been handled before we moved in. We also did not have any bathtub plugs, which they sent after I requested them. The fridge water was turned off, so my father in law had to pull the fridge out to get it working. The fridge light bulb was out, and while they offered to reimburse it, again this is something that should have been ready on move in. With our thermostat, it would have been helpful to be informed of the make and model ahead of time so I could at least look up how to use it. This particular smart thermostat was not nearly as simple to figure out as it might seem, especially with no instructions provided, and the battery in it was dead as well. Having to troubleshoot and research all of this on move in day added even more unnecessary stress. There was also confusion about key pickup. I was originally told to pick them up at their office. When I reached out closer to move in, they forgot they told me that and instead said to use a lockbox at the property. This would have been more convenient, but I only found out because I asked. If I hadn't reached out right before move in to remind them about the key pickup, I might have driven all the way to their office in Clarksville only to find out the keys were actually at the property. This is something that should have been communicated clearly without me having to chase the information down. On top of that, the alarm system was still under the previous resident's account. Again, nothing was communicated about this and I had to figure it out myself when the system would not set up correctly. The biggest and most stressful issue has been our HVAC. Since early November we have had constant problems with our heat. It has gone out five different times. We have had to rely on space heaters just to sleep and stay comfortable, and this has been incredibly concerning especially with my wife being pregnant. We have put in multiple maintenance requests and yet we still have not had consistent heat for the entire month and a half we have lived here. As I am writing this review, the heat has gone out again. This has made us extremely uncomfortable in a home we are paying full rent for. To be fair, they offered to reimburse the fridge light bulb, sent bathtub plugs, mailed an air filter after I asked, and they have been communicating with me throughout this process to try and resolve these issues. That effort is the reason this is not a zero star review. Still, none of that changes the fact that nearly every issue I listed should have been handled before move in, and it does not undo the stress we have been under because of the HVAC problem. If you plan on moving into a home in Nashville with Marshall Reddick, I strongly recommend doing a very thorough inspection before committing. Check all batteries, confirm every system, make sure you are given the correct codes, and definitely verify the HVAC is working properly. I hope no one else has to experience the level of inconvenience and discomfort we have gone through.

    Nesting In Nashville - Helping home buyers and sellers since 2003.

    Nesting In Nashville

    (10 reviews)

    Donelson

    Stephanie and James are absolutely amazing to work with! I ended up using them to both buy and sell…read moreand found them to be the best realtors that I have ever worked with (and I have worked with several over the years). They provide excellent value for the money, you will not regret working with them! I tend to ask a lot of questions and worry a lot, but both Stephanie and James were there to help and to find answers, including going above and beyond what would be expected. Overall, I would highly recommend Nesting in Nashville to anyone buying or selling a property in Nashville.

    Okay, I confess, I had to come out of my Yelp review retirement to write this review for Stephanie…read more How good is Stephanie? She was so good, helpful, and made my condo sale so easy that made me want to write a review since 2009. I moved to back to LA in 2010 from Nashville, but because the move was so unexpected I didn't have the chance to sell it before I left. After a year of vacant property I found Stephanie via Yelp?... and decided to give her a call. I believe Stephanie was the third agent that I spoke to, all others seemed disinterested per I lived out of state, but Stephanie, from the moment that we spoke I felt her genuine and sincere interest in helping me selling my place. At this time I was considering a short sale, but haven't started on the process. Stephanie provided insight on various short sale and foreclosures that she dealt with and its outcomes. To be honest, I had no idea what I was in for and how long I'd be in for. Stephanie was very honest with me and set realistic expectations of how long the short sale would take. In addition, she even devised pricing strategy that was practical and which showed our level of effort that can be seen by the bank. Because I was in LA, I'm sure Stephanie made an extra effort to coordinate our time differences and kept me in the loop with all process. The short sale process took about 5 months, but because of Stephanie, it seemed a lot quicker and as if we were neighbors. Mind you that I've never met Stephanie during this process, but I'd definitely recommend her to anyone looking to sell or buy in Nashville. I've owned several properties before I must say that Stephanie is the most professional and easiest real estate agent that I have ever dealt/worked with. Stephanie, thank you so much for all your help as you've been a pleasure to work with! =]

    BWE Realty Property Management - propertymgmt - Updated October 2026

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