This has been my families GP practice all my life. The doctors and nurses are great - as in they…read moreactually listen to you and don't fob you off. The reception staff are fantastic - always really cheerful and willing to go well out of their way to help you.

This place is awful. Dr Duffy is condescending and rude and unhygienic! Her bedside manner is…read moreappalling. She doesn't even wait for you to finish your sentence before prescribing medicine. She touched me without washing her hands or putting on gloves - she's disgusting and I'm shocked that she's allowed to practice at this office. The front office staff try their best, I'm sure they don't get paid enough.

As far as a health centre goes, this is a pretty good one. There's actually several independent…read morepractices in the one building, so make sure you go to the right one! I'm with the Stonelaw Practice, they're excellent; I rarely have to wait more than a day for an appointment, service is prompt and the staff are all very professional and friendly.

I registered here a few months ago despite living in Mount Florida for 3 years!! I phoned in…read moreadvance to check what information I needed to register (photo ID and one other form). On my first visit I turned up about 30 mins before closing time to register. The reception staff were quite huffy with me and told me that there wouldn't be enough time to register and I'd have to come back tomorrow. As it turns out they don't have late night hours each night so coming back tomorrow wasn't really an option!! A week later I was sure to turn up an hour before closing this time!! The staff were STILL huffy with me but I managed to get registered this time. In all honesty it took me like 5 minutes to fill in that form and get registered. I really don't know what the big issue was and I thought they staff were quite unprofessional! However, every time I've been back since I've had a perfectly acceptable visit!! Maybe because they surgery has an touch screen system that you use when you arrive - no need to deal with the mean reception staff!! The doctors I've seen were all very nice and the nurse I saw for my registration check up was very, very good and gave me lots of information about the surgery. I would probably rate it pretty high for the standard of care received, but very low for customer service!

I have to admit this is my local doc's. Hence, this meaning that most of the times I have been in…read morehere, it has been due to ill health. Despite, this I do find this the best doc's around - it's clean, modern and has a comfortable waiting room. You nearly never have to sit directly next to another sickly patient and there is even a kiddies table with enough toys to keep the little ones excited and quiet! The staff are lovely and very efficient, while the service is fast and up to a high standard. Similarly, you are also always taken right on time, if not earlier. Definitely, the doctor's to visit (if you have to visit one).

I find it hard to believe the Dr has even been to medical school. No empathy and verging on rude,…read moretold to research my own symptoms and possible medication and the TELL HER what to prescribe!!!!

Superb practice. Small, friendly, super efficient. Has a male and female doctor. No problem…read moregetting an appointment. The reception staff are amazing - helpful, courteous and friendly. Both doctors are great. I tend to see Dr Templeton more often and she is super thorough! Janice, the practice nurse is also terrific. If you live in the area, this is the practice for you. I cannot recommend highly enough. If I had to have a gripe, it's the parking in the area, but that is not the fault of the practice.

I agree with Nick M, the doctors here have always been very helpful and caring. The receptionists…read morecould definitely be more friendly but overall very happy with the service provided. Since they redecorated the place is a bit brighter too but could maybe use some pictures up in the waiting room as it's still a bit dreary. Oh and I love the nurses here. They're so friendly, chatty, really know their stuff and very caring. Just what you want from healthcare!

The doctors and nurses working here are pleasant and helpful but the reception staff can be rather…read morerude at times. The inside of the doctors is very...brown! Its quite depressing in its exterior and interior design due to it being very dated!

I have recently moved to a different post code and will be extremely sorry to be leave this GP…read morepractice after 25 years. Reception staff could not be more helpful. Doctors highly professional, ask the right questions, listen to your response and give excellent advice. They are quick to refer to relevant specialist where appropriate. Clinic staff are also well trained, polite and professional. You may have to wait a bit beyond your appointment time but remember it may be you that the Dr. spends a bit more time with too. There are times they are extremely busy but they always try to get you an appointment as soon as possible or a home visit if you are incapacitated and can't make it to the surgery.

Was a patient for a long time, no longer. Doctors refused…read moreto take my partner seriously or further investigate many issues - dismissing due to stress, what turned out to be varicose veins in the pelvis. Most doctors have a very poor manner in dealing with patients, acting as if our presence was an inconvenience, rushing through each appointment with solemn faces. We would be heavily chastised and even refused appointments for being no more than 3 minutes late, and yet were usually expected to wait at least 10 minutes after appointment time to actually be seen, which happens yes, but the attitude towards such minor lateness shows they value their own time much more than ours as patients. The best doctors we both dealt with were always locums, who would show the gulf in service with both bedside manner and time given. Receptionists, with the exception of one that we encountered were all severely rude, hugely poor in dealing with the public in person, and would always make you feel unwanted or like a waste of time. Again only seemed to value their own time. Would make you feel stupid for asking questions. Got to the point we actually put off going to the doctor because of the atmosphere and treatment we would receive, when we should feel happy and free to visit our doctor with any health concerns. Genuinely seems as if everyone has given up, doesn't care, and just does their job because it's their job - 'careerists'. No level of empathy or understanding to be found anywhere. The positive difference was obvious in almost every way once we switched doctors. Do not recommend if you want a doctor that cares.