I'd give ZERO stats if I could ‼…read more
First, this office never answers their phones. For three months I called repeatedly to schedule an appointment for my daughter, leaving dozens of voicemails with no response. It wasn't until I finally left a verbally frustrated message demanding to know why I had been ignored for three months that anyone returned my call. Even the receptionist at the Clinton office admitted the Waldorf office has received numerous complaints for this exact issue.
My daughter's appointment was scheduled for June 12, 2025. I canceled it on June 10, 2025 at 10:49 p.m. through their text system, which then instructed me to call the office. I did call on June 11, but as usual, no one answered, so I left a voicemail. My daughter also canceled via text on June 11 at 6:17 p.m. I have call logs and text messages to prove this.
We arrived on time for her 3pm September 9, 2025 appointment at 2:44p.m. When my daughter attempted to check in, the kiosk system demanded a $75 "missed appointment fee." I went to the front desk and, politely and calmly, explained that the charge was wrong and showed proof of cancellation. The receptionist said she would call billing. Meanwhile, another patient sitting near us commented that she too had constant problems with this office & Dr Kane--ignored messages--but felt stuck because other doctors weren't accepting new patients.
At 3:15 p.m., Dr. Kane finally called my daughter back. When I tried to accompany her, Dr. Kane stopped us and refused to provide care unless we paid the $75. I explained again that I had documented proof of cancellation. Her exact words were: "I don't care what proof you have. We have a computer system." She then pointed at her watch in my face and said, "It's now 3:15, she's now late." That was outrageous--we had been there since 2:45, on time, but were left waiting because another patient was called first. When I questioned how it was our fault that she chose not to see us until 3:15, Dr. Kane accused me of "causing a problem at the front desk."
I refuse to pay money for a missed appointment that was in fact cancelled‼
"I do acknowledge that I lost my patience and composure during the interaction and raised my voice when Dr. Kane refused to look at my cancelled appt evidence & when she pointed to her watch in my face. While this was uncharacteristic of me, it was a reaction to the stress and frustration of the situation. I recognize it was not ideal, and I regret that moment. However, my conduct does not change the facts‼
Dr. Kane's behavior was condescending and unprofessional. She dismissed my concerns, mocked my proof, and declared: "I own this practice, I can do whatever I want." That is false--Dr. Kane does not own Capital Women's Care.
Even more concerning, Dr. Kane previously prescribed my daughter medication that made her violently ill. Despite multiple calls requesting a safer alternative, Dr. Kane never followed up directly. Instead, she had a receptionist tell my daughter to go to Urgent Care or find another doctor. My daughter wasn't asking for pain medication or anything inappropriate--just a different antibiotic. There were many safe alternatives, but Dr. Kane chose not to provide care. That is neglect.
This office is unprofessional, unresponsive, and unsafe. If you value your health, your time, and basic respect as a patient, avoid this practice.
I have been a patient of Capital Women's Care since its founding. My previous doctors delivered both of my children and provided excellent care before they retired. Unfortunately, what was once a trusted practice has been diminished by Dr. Kane's unprofessionalism, neglect, and disregard for patient well-being.
Dr. Kane, you met the wrong patient this time. I nor my daughter will be intimidated, and I will not tolerate substandard medical care for myself or for my daughter ‼
To all of you who wish to file complaints against DR. KANE you can do so at the following address & phone number
8110 Maple Lawn blvd
Suite # 235
Fulton MD. 20759
Phone # 301-340-8339 ext #246
Attached is the screenshots that we canceled !! We have now been billed again for the 9/9 appt for another missed appt fee when we went to the appt ! It's not our fault Dr Kane is greedy & wouldn't see my daughter unless I paid $75 for the JUNE appt that was cancelled
I do not owe there4 I will not pay ‼