I'd like to thank the outstanding staff at Houston Imaging, Katy Fwy…read more Kristi, Shandra and Daria are excellent providers. I was seen promptly, my testing procedure was explained thoroughly and I was asked if I had any questions or concerns. The staff are professional, friendly and approachable. I would hope their monetary compensation reflects their professionalism because they are top notch! GB

Incompetence of sraffing - hispanic lady on thw phone is arrogant and has no idea about insurance,…read morepolicies, copays, etc. It seems she is suckind numbers out of ...... . Most lickely was hired from home depot parking lot. Spoke to three different people, receivwd three different quotes. Obviously staff doesnot care about reading agreement or learning business. Had to wait for cd with images foer almost two hours. Finally gave up and left,. They called 3 hrs later asking to come back to collect cd. 5 hrs of my life wasted.

Dr. Alex Su is the best. Village Family Practice (now Village Medical) has always been good to me,…read moreand I've been their patient for over 10 years. I love their staff, and the location is very convenient. The parking garage is a little tight, but that's my only complaint. Dr. Grace Kim is also the best. She's the best of the best.

Do not go here!!! Doctor prescribed a drug and said if had…read more"no side effects" but I had a major terrible reaction to the drug and found out afterwards that the FDA has issued major warnings about the drugs profound side effects. Do not go here!!! Run away!!!!

Dr. Gary Kraus is an excellent surgeon. He did my fusion between L5 and S1, 3 years later I am…read morecompletely pain free for the first time in my adult life. The only complaint I have is be prepared to wait 1-1 1/2 hours for an appointment. Part of this is probably because he is very good, but I feel his staff also needs alot of improvement. But I give him 5 stars anyway, and his staff maybe 3 stars.

Update on 6/1/013. Doctor called me after seeing my initial…read morereview and offered to hear my story and refund the money my primary and secondary insurance already paid to them. Checks were received in the past week.

I came to the emergency room at Memorial Hermann Hospital on Gessner and the doctor GARRETT was so…read moreawesome. He listened to me He took care of me. I had an awesome experience. Also, the RN Viviana she was awesome as well. I was well taking care of, but I was in the emergency room. I want to give you thanks Memorial Hermann Hospital for hiring such a great doctor and RN.

I was a visitor at the hospital. My family member seemed to be well taken care of. The ICU waiting…read moreroom was clean and there are snack machines available. The cafeteria located on the first floor had a variety of hot and cold foods and beverages at reasonable prices.

The worse experience ever, I've be going to the breast center for the past 8 year. And they screwed…read moreup big time. Not writing down notes in my file. I'm very upset & will not return to this place again. Now I'm having to find a new location because one person screwed up. They better hope nothing has changed in the past year. Due to there mistakes not writing down notes from radiologist who told me not to come back for one year.

I waited for almost 2 hours after my appointment time. No one seemed to care. At. All. This place…read morehas no regard for person's time. I was scrambling to find a person to pick up my son and nearly had to leave after waiting for hours. Luckily I was able to find someone to handle my life while I was stuck waiting. I would give zero stars if I could.

We had the most incredible experience at Cranial Technologies during our daughter Blake's six-month…read morejourney with the DOC Band. From our very first visit, we were welcomed with warmth and kindness from the entire team -- Kristin, Ziaya, Lauren, and Taylor made us feel like family. Their genuine care, positivity, and attentiveness made every appointment something we actually looked forward to. Kristin, the physical therapist, is truly a gem and an incredible asset to the company. Her knowledge, professionalism, and gentle approach helped make the process completely painless for both Blake and us as parents. She always took the time to answer our questions thoroughly and made sure we felt informed and supported every step of the way. The team's dedication, expertise, and heartfelt care helped Blake achieve amazing results, and we couldn't be more grateful. Graduation day was such a joyful milestone -- one filled with pride and emotion -- but also a little bittersweet because we knew we'd miss our Cranial Tech family. Thank you for everything you've done for Blake and for making such a big chapter in her early life so positive and filled with love.

My first impression of Cranial Technologies was quite pleasant. The first technician I had we did…read morenot see again after the first visit. Bummer. The office is very clean, but I realized they were always empty. However as each visit went on I became less pleased. My daughter definitely needed a helmet but I would advise going elsewhere. This office is shady, unreliable, and unwilling to admit to any mistakes. Each time the timeframe my daughter would be in a helmet changed. Towards the end it was mentioned my daughter might need a second helmet. Which she didn't. We were informed insurance wouldn't pay for it. We provided our insurance information upfront and it was verified. We were told insurance is expected to assist 50% which was $1,100 and our portion was the other remaining $1,100. The patient portion has to be paid in full before starting - no payment plans as the treatment is being done. However, months later they were sending bills to our old address. Somehow we managed to get our final notice before being sent to collections stating we owe almost $800 more. Not once did I receive a call, text, email. Nothing. I spoke to a representative that said a lot of mom and dads get upset because they don't reach out. Maybe change your billing system if a lot of people are upset. You clearly suck at quoting and communicating. I understand insurance quotes are an estimate - BUT I spoke to insurance said they verified the wrong patient. They verified my benefits instead of my child. My deductible was met and my child was not. I called and spoke to MANY reps at Cranial Technologies. I got transferred to billing, insurance, managers and somehow each of them said, "this is out of my hands let me transfer you". I spoke to someone that had proof they verified correctly and it was sent to me. The screenshot clearly shows they verified me as I'm the subscriber NOT my child. I spoke to many reps and not a one will admit they made a mistake and will write their wrongs. Everyone - except Tracy was incredibly rude, EVERY SINGLE time. I'm still being threatened to be sent to collections for someone else's mistake. I was told, "I'm sorry you feel this was incorrect and shouldn't be your responsibility. If you chose to ignore it you can deal with it through collections" You can set up a payment plan with Crainal Technologies but they only allow 2 payments. That's it. It's quite frustrating that it seemed they tried getting extra money off a second helmet that we did not feel she needed. Then threatening collections and not reaching out to inform me of such a hefty balance. Then force you to pay it in 2 installments. Save your time money and effort. This facility is ridiculous. Zero customer service. Rude. Intentionally shady. Go elsewhere, please.

Always making sure I do my annual everything to make sure I stay healthy!…read more This place had a same day appointment and I was surprised by how cute it was! I was in and out, and the service was so great! The person who took my imaging was kind, gentle and calm. Unlike other places there was no drama here, other places for this type of imaging make you go through a whole production. Nope not here! Such a hidden gem!

This was my first time visiting this location, and unfortunately, my experience at the front desk…read morewas very disappointing. The young man who checked me in spent most of the time looking at his phone and sending voice messages about things that were clearly unrelated to work. His customer service was minimal, and he showed very little courtesy toward patients. While I was waiting, I also witnessed him interrupt an older lady before she could even finish saying her name, abruptly asking for her ID instead. It came across as rude and unprofessional. Fortunately, not everything about my visit was negative. The CT technologist who performed my exam, Forest (like the movie), was outstanding. He was friendly, patient, professional, and very communicative. He explained every step of the procedure, made sure I felt comfortable, and found my vein on the very first attempt, which is usually very difficult. His professionalism and kindness completely changed my experience for the better. The front desk staff creates the first impression of a medical facility, and I hope they receive additional training in customer service and professionalism. On the other hand, Forest deserves recognition for providing exceptional patient care. He is a great asset to this facility.

In 2010 my mother was very ill with several issues. She suffered a pleural effusion (fluid on the…read morelungs) while in a Skilled Nursing facility. The chosen pulmonary doctor did not show up, so I found Dr. Tran. He treated her successfully, and we have used him as needed over the years since then. Yes, his office is over-crowded, but I think that is due to the lack of doctors with his expertise at Memorial City. I do not care about the spartan appearance of the waiting room. I do care about the knowledge of the doctor. Dr. Tran does an excellent job, and I highly recommend him!

I have tried calling his office multiple times, but the office does not return phone calls; they…read moretransfer to voicemail without a return call. I will definitely not recommend this office, since the staff does not take the time to return a phone call.