I'd give five stars if the billing process hadn't been a total cluster lasting five months &…read moreculminating in me (a medical billing rep, myself) telling the billing supervisor exactly how much of a mess their process was, how it was billed incorrectly, how the attempt to correct this (I called in January to inform them that they had billed incorrectly & they stated then that they would refund the money to Medicare, reverse the charges to Medicare & would bill Veterans Choice like they should have in the first place.) was done incorrectly & how rude the customer service rep & the rep's supervisor were. The first 2 claimed the issue stemmed from their software limitations but were, in fact, errors made by humans. The statement we received also mentioned sending the account to collections even though 1) the account was marked current and 2) you can't collect from the patient if you have screwed up the billing - that's not how it works. Statements are a mess. Line items do not match up with the dollar amounts & actions attributed to them. (Ours says VA paid & was refunded but it was actually Medicare that paid & was refunded.) The date of payment was stated as two days after the refund - not sure how you refund money you hadn't received yet. After a total of 2.5 hours on the telephone trying to clear up the mess the billing supervisor conceded that the process had been botched & the attempt to correct had been botched (tho the rep had good intentions) & that it did, in fact, need to be addressed. Several hours after the call ended the billing supervisor called me to tell me that she had actually called Veterans Choice office personally & that they had received the corrected claim. I wish the gal in January had asked her superiors for help in correcting the errors. This all could have been avoided. The experience that we had in the office was stellar. Great consult with the doc. Friendly, knowledgeable staff. Helpful referrals person. (Denise was AMAZING at helping us navigate the Choice Program for the first time.) The surgery itself was great. The surgeon was great. PT was great and very caring considering he's an amputee & cannot ambulated as their average patient can. Hospital nursing staff was great except for the person "assisting" my husband out of his room upon discharge on Christmas Day. I was attempting to gather all of our belongings and she was barking at us to get going. We literally had 15 minutes from the time we learned he'd be discharged that day to him getting in the vehicle to head home. It felt like it was a mass exodus because they were short handed due to the holiday. (They discharged 90% of their patients at the same time as my husband.) I had been documenting his output of fluids and blood for two days already so it's not like they were overworked with him. They came in to give meds 3 times a day &checked his vitals at the same time. I helped him w/everything else that they normally would have. My husband is an amputee who had just had back surgery so I needed to make sure he was safely getting prepared to go (getting him dressed, getting his brace on, making sure he used the facilities before the drive home, etc.) while making sure I had all of our belongings. I've never experienced such treatment from any hospital staff before at any hospital discharge. (Including the VA!) To say we felt rushed is an understatement. Our first night home he spiked a fever so I called the hospital who told me to give him Motrin. (One, he has Addison's Disease so a fever can be a sign of adrenal crisis and two, Motrin is not recommended after back surgery as it can hamper bone healing.) I feel like if it had been any other time but the holidays none of this would have happened. Bottom line, the docs are great and know what they are doing. Don't have surgery around holidays and stay on top of the billing to make sure it's done correctly. (And hope you don't get the same lady that we did to bum rush you out upon discharge.)

I was happy with my doctor at the Tyler office, which was why I drove 11/2 hours to my…read moreappointments. I cannot say the same for the front office. The communication with patients is not acceptable and leaving a voice message which is the only option available, does not mean you will get a return call. This was my experience more than once. At the present, I have been trying to have my records transferred since May 12. Again, speaking to a person is not an option and saying they will call back in 72 hours is not true.

Had a fall of my horse. He injected bone cement in my compressed fracture. He was kind in…read moreexplaining and the procedure gave me instant relief.

Horrible basic drug screening for job wait over an hour the front lady girl Haley rude as heck and…read morejust keep telling you I told him and then they tell you oh well everybody for everything goes before you and basically you just got to sit there all day until they have a free moment to do your drug screen and then she sits there on her little headset trying to say you got a attitude because you asked after you've been there an hour and a half do they know when it would be that you'll be seen these people are extremely horrible at their scheduling and their job

Had chronic migraines for years. I had been seeing a local neurologist with no consistent relief…read more Just medications for when I got the migraines. Dr. Prasad was able to pin point the cause of my migraines and perform a procedure on my neck. It had been ten years since I had gone without having a migraine every few days. Now I just take Advil or Tylenol if a slight headache pops up maybe once a month. He gave me back my quality of life. I cannot say enough good things about him and his staff.

Pain causes people to be irritable at times and I have certainly been irritable with Paige…read more However, she is always professional and treats me with respect. I haven't always been pleased with this office because in the past the staff were quite rude and treated the patients as addicts. They have made some recent changes and the staff are so nice now! I really like that the staff and Paige and Dr Harper explain things!

I have been going to PSC for a couple of months and drive 1 hr 45 mins to get there. Last week I…read morearrived for my appointment about 5 mins early as they have a sign up that if you are 19 mins late you must reschedule. I was told they would be right with me. Then I was told I would have to reschedule because the person who had the key to the supply closet was on vacation. I asked if they could call a locksmith as I had driven so far to get there. I was told no they couldn't. And that I needed to reschedule. Near tears because I had driven so far I said i was not going to reschedule. I left and 5 mins later they called to say they found the key and I could come back in 2 hours. I asked could I just come now because no patients were there but they said no. So I agreed to come back in 2 hours. in about 5 more minutes I got another call saying I would have to reschedule because the person who verified insurance had not done it yet and had taken the day off. After posting on their website I was contacted by someone who said they were sorry this happened... but I could reschedule. I explained I was on Social Security. I don't have money to drive back and forth over 100 miles each way. When I asked if they could reimburse me and then I could reschedule she said she didn't know. I haven't heard back from them.