I use KC Urgent Care because of the professionalism and care from the medical staff. I've never…read morebeen disappointed, only treated with respect, kindness, and with the correct treatment. Check-in at Urgent Care is easy, and the staff is engaging and humanizing. Why a one-star review? The CMA! Boundary Violations

Every time you go, they require you to show your license and insurance. They go over the same info…read moreas echeck so I won't bother to do that again. It's repeating the same info and doesn't make sense to do it twice. Staff is friendly but they need a better way to check in instead of having to go around the long rope and around again to the counters. It's difficult for walker and wheelchairs and anyone who has trouble walking.

Dr. Hedrick is great. I can always see him within a week when I call to make an appointment. His…read moreoffice is so convenient to Elon and its students, and it's incredibly easy to find (always a plus when you're directionally-challenged). His nurse is incredibly friendly and efficient. He's also very careful to not overstep his boundaries. He'll perform pap smears and other lady things that I've found some men won't do, but he's also quick to say when he isn't sure about something, in which case he'll refer you to a gynecologist. He'll even call and set up the appointment for you. Because he has awesome doctor powers I can usually see a gyno the next day. My only bad experience with him was with an intern he was training. I'm usually okay with interns because they need to learn, however this female was a terror. Not only did she brush aside every concern I had (I make detailed lists when I go in), but she also had the gall to tell me that one of my pains was minor and chastised me for complaining when other people went through "real pain." So when the doctor came in, even though I thought I was fine (why should I doubt the intern?), he still insisted on checking everything out. Thank goodness he did because that pain was internal bleeding and I needed surgery. I could tell he was pissed at this intern for blowing me off (unfortunately he didn't hear some of her other comments), but I really would have liked to see him chastise her. I understand that he had to be professional though. So to sum up: Awesome doctor. but strongly consider refusing when they ask if you'll see the intern.

This place is very unprofessional ! They were talking about my care in the open . I was in the exam…read moreroom waiting for the doctor while I listen them stating my name and talking my care in the open. If I can label this clinic with a zero I will. I feel very violated and if I didn't need to be seen ASAP I would have just walk out. I had Dr. Shah as my physician he was fine did his exam and went off his way. Most of my complaint is with the staffs front desk clerk . I just can't wrap my head around that they can speak about a patients care so openly. If I can hear them from the room I won't be surprise if anyone else heard. I work at the hospital and my right as a patient so this was HIPPA violation.If you are looking for good and caring care this is not the place .I just have to say if people hate their job so much they should find another career. Please save your money and time and don't go to this clinic . Please go else where.

If I could give the place negative stars I would. Receptionist RARELY answer the phone and dr.z…read moretells them to tell people that call for her that she is busy with patients when she really just isn't in the office. They made me pay a copay just to speak with dr z about my health. Dr z makes promises to patients and doesn't follow up when those promises fall through. Nothing about this place screams"I want to bring my family here!" If you call and want to see me speak to your doctor about your health they will literally give you the run around and never call back. The receptionist here even tried to get me to disclose details about my health over the phone without confirming my identity and if you've been a patient here before the year 2022 they do NOT have any of your records before the year. They switched to a new system and don't even have access to the data which is a MAJOR HIPPA VIOLATION. This practice is a decade behind in tech and I wouldn't recommend my dog be treated by these people.

I've been a patient for approximately three years. I moved here from a large city where I had…read moreexcellent medical care and access to anything necessary. I was concerned about finding reputable medical care which led me to look into Duke related practices. I have been very happy with Kernodle Elon and in particular with Danielle Carter. She has managed to pick up where my old doctor left off and makes me feel comfortable and well cared for. Her knowledge is impressive, she responds quickly to messages/emails and her nurse is very kind. I would highly recommend.

The doctors at this location are truly wonderful, but the staff are disappointingly rude. They…read moreroutinely yell at their clients, and their general demeanor can be extremely gruff. Unfortunately, because of this, the behavior of the front-office and intake/reception staff hurts this medical practice's appearance of professionalism.

I have been going here for several years now and I have to say that I have never been to a doctor's…read moreoffice that treated me like they do. I have always been completely helped with my health issues. Heather in particular has always listened to me and addressed any concerns and helped me with everything that I need. They have always been very thorough with my medical needs and helped me through everything. The office is very nice and clean and a comfortable atmosphere and the staff have been helpful with scheduling and promptly handle all the referrals as needed. I would recommend this office for anyone who wants to have a doctor's office that actually listens to you and genuinely care about helping you....

I was in today with my Mom for a sick visit with Heather Boscia, NP. Not was my Mom impressed (as…read moreusual), but me the critic was blown away. Heather is AWESOME!! She was informative, patient, and reassuring. Heather is truly an ASSET to this practice!! Heather is a Blessing!!

After over a week spent in the hospital I can say that the nursing staff in general was very good…read more Most of them listened to what your concerns are but their hands are tied. Every part of your care is managed by a different department and they don't always communicate so it's very tough to know what's going on if you don't have access to mychart. The rooms were made without any real thought about practicality. They have huge cabinets that take up space that no one even uses. You have to move one bed and all the furniture in the room to get another in or out. That means waking people up in the middle of the night and slamming things into spaces and bathrooms and then bribing them back out. The alarm system went on the blitz and you have Vietnam veterans being forced to hear sirens that sound like air raids having their ptsd triggered. I'm glad they did finally move them to a room far away from the problem but the faulty system went unfixed for over 24 hours. You could not get away from the noise anywhere on the floor. Who wants to listen to sirens and alarms every 5 minutes for 24 hours straight. Who can possibly get any kind of sleep? Now for anyone visiting or going in the hospital. They have one small area for visitors. The back two lots are for valet. That leaves no place for anyone to park unless you park in the neighboring lot for the other building. There was a car parked in two handicapped spaces for 3 days and 4 nights in front of the main entrance but it wasn't tagged or towed. That wasted an entire parking space because of their inconsideration. There's one walkway on the left side coming from the lot for the other building and from the right side of the hospital lot. Problem is, at the end of the walkway and at the turn to the entrance, that's where the wheelchairs are parked for their rides. There's a white rail and a super tight spot to walk though or around with a walker or wheelchair. But you can't go that way because of all the people blocking the sidewalk and the white rail at the side door blocking. You're forced to go out into the street and around where the cars are waiting for valet or for people being picked up. Major safety concern. The valet stand is right there with a bench behind it. They also have a large fan there and a mat for the valet stand itself. That takes up space making it hard for a walker or wheelchair. Whoever designed it didnt take into consideration the people who have special needs or disabilities. They really need to reevaluate the entrance and where they have the valet stand and the people having to walk into the street to get to the entrance. Someone is liable to get hit by one of the cars or trampled by the people rushing to get out when it's raining. The phones in the rooms do not dial outside of the area code. You need to call the operator but have to call and follow prompts for that. It's just as if you're dialing the hospital from home. Dialing zero does not take you to anyone but it takes you to the main switch options to dial. The rooms don't have the direct numbers listed anywhere so someone calling in has to call the operator to be connected. Food service has to be called or they send whatever they want to. Twice they didnt sent sky silverware or drinks. One good thing is they put the numbers for each nurse assigned to you. You can call them directly if you need anything. Discharge takes a long time. They ordered medication the pharmacy couldn't fill. And it was just "oops, you need to call your doctor" when they were informed. You want me to go on a new medication plan that I have no access to. Not good. I personally would not want to be staying here if I had an option as an inpatient. The surgeons and nurses were excellent in what they do, but the lack of communication made it so much worse than it needed to be. I felt I wasn't being heard more than 90% of the time until the very end. Spending over a week as an inpatient, I can't count how many times I wanted to just walk out and leave even knowing how badly it would have impacted my health. The communication was that bad. They let you go home without scheduling follow up appointments when they told you they would. They give you a plan of care and don't bother to give you the tools needed to follow it. They tell you to take meds knowing you can't get them for days because they're not in stock. Quite frankly, I would rather drive to Duke or call for an ambulance to transport me there unless this was my only option.

DO BETTER! Sick Sick Sick humans leave there after zero treatment, over 100hrs being in ER then in…read morea room, left after the 100th hour of severe decline and no treatment, no rush to surgery, family drive else where, Surgeon told family immediately after surgery, "patient made it in the nick of time". Neglect Neglect Neglect! Thankful for other Hospitals e/Er.

Dr Theresa Tullo's service is as good as it gets. For all you ladies out there who have experienced…read morea Dr trying to take control of your body and/or your decisions when you don't want that, this Dr. office is for you. I believe each of the 4 Doctors at this office are very good but Dr. Tullo is my personal Doctor and I hope she never leaves. I have always wanted to have a doctor that listened to my concerns and understood my fear of medical procedures, and I have found my Doctor!..she is the one for me!!! I have been under her care for over a year and I am so happy with her excellent work. One example is how she listened to me talk about my dislike of the sun and decided to test my vitamin D... I was far below the healthy range. Low vitamin D is linked to cancer, heart disease and poor bone health....but with some mega doses of the vitamin Dr. Tullo made sure those are not my problems. If you have not found any 'care' in your medical care then contact this office.