WILL NOT BE SHOPPING HERE ANYMORE.
Went into the store Today with my son around noon to get him stuff for school, he found a bluey blanket For his 1 year old sister. But it didn't have a tag or wasn't on a hanger or anything. So when we went to check out. we had another fall blanket in our cart. The cashier said she wasnt sure if she could scan that blanket since they were different and asked her manager who had just walked in to check.. She came back with a completely different bluey blanket at said it was 16.99$ I told her well that's fall this is a summer bluey blanket & before i could said it was okay, I'll just pay the 16.99$ she walked off again to the back.. at this point there was a line behind me & only one cashier was open.. she then came back with a different cartoon blanket and said it's 22.99$. sierra asked if she could scan the other blanket I had got and she said "no that's bluey" I then told them no I didn't want it & we left the store. As we exited the store my 10 year old even mentioned to me "mom I dont think she wanted you to buy the blanket" so for my 10 year old to notice and say something that just shows how we were treated while we were there.
As the days goes on of shopping and we get home and start unpacking I noticed the censors are still on the shirts we bought. So I called,
The manager who was checking the price in the blanket answered she said her name was KRISTINA. she never apologized for the censors being left on or anything. I asked her was she lady I spoke with earlier, she said yes she was. I told her I could tell because she was very rude her exact response was "how was I rude". I told her she just was and Told her I'd call back later in the evening when I could talk to another manager bc she said she Was the only person I could talk to at that time.
I hang up and at this point Im upset as a Regular customer I've never experienced Such a bad attitude from Burlington.
I call again and ask for corporates Number, she said she didn't have it. And I told her no by Law If Someone ask for corporates number you give it to them! she just left me on hold.
I hung up and called again. this time she answered but didnt say hello or anything just said "here's corporates number" I wrote it down then asked for her name. she hung up on me.
I called again. She would not give me her name.
I talked to Kayla after that but Im guessing she was already given orders by kristina to not give out her name so she just named all the managers on duty.
Later that evening after I made dinner and got my kids settled I returned to the store so the censors could be removed & I was going to purchase the blanket just because KRISTINA TREATED ME LIKE I RIPPED THE TAGS OFF.
I guess the staff already had been aware of the situation bc I told them where the blanket was bc I still wanted to buy it and I wanted the real price. they told me it was put back. So I went to the back to grab it. While looking around I found the exact same blanket for 14.99$ but I already had the one I had so I left it and went to the front to check out.
The cashier or myself couldn't find the price so she called the manager who found it right away.
I explained to her the situation and showed her a picture of the one in the back and asked if she could at least price match is bc the one I had was opened. She told me no bc they MIGHT be different diameters but Never said "but I can go check" just stood there like "do u want it or not"
I told her never mind I was done with the rudeness and I'm sure KRISTINA had already spoke with them to cover her own behind.
I told the cashier I was just going to grab The other one bc why was I going to pay more for an open blanket when there was a better one in the back and it was cheap. The cashier said she understood and let me run to the back. Zion & sierra were my cashier today they both were very sweet & respectful.
I'm not one to complain and I understand ends have to be met. But as a former Manager, GM, & business owner I would never treat a customer the way I was treated today. A paying one at that. I still spent over 100$ today at Burlington.
I hope this gets resolved and someone is held accountable for this incident today.
Best regards
Alyssa Ruiz.
Email Lyssaruiz979@gmail.com
9793441850 read more