I thought I had a simple request as a paying customer: I asked them not to attach their special handling tags to the inside of the garment using one inch safety pins. Reason is personal: if you don't see it early in the morning on the way to work, guess what you may as I did end up having the pin engage with your skin, not fun. Anyhow, they said that was their way of doing things. I asked the two ladies if maybe they could just attach it to the outside of the garment, so as to avoid any future puncture marks to my back side. Only 1 inch deep, not considered a deadly weapon or anything, but not something I enjoyed. So they basically kick me to the curb. I had to stop using them after 4 years. Like the "family" atmosphere, but going back to Asian business (a lot more capable of basic kindness and responsiveness to customers). read more