You cant rate a zero or thats what it is. Our insurance company sent this gentleman to us. Long story short he left an estimate for $850 and told my wife the insurance wouldn't cover the damage and he could do it cheaper. His diagnosis of blocked coils and a bad condenser couldn't be further from the truth. He and his company continued to badger my wife for days for the $850 up front. We got a second opinion and it was the mother board on the unit which had caught fire mentioned no where in his report to the insurance company. AND the insurance company covered the repair. I also spoke with other disgruntled customers only to hear the same. These people are shady and need to be looked into for fraud. BEWARE! read more

We were traveling when our HVAC failed and left our house sitter warming up. Burleson addressed the issue very promptly. We discussed alternatives and chose to replace the aged unit. Ordering and installation move ahead in a very timely manner. Our house sitter told how they appreciated the whole activity. Very good to work with and will use them again for all our HVAC needs. read more

sounds like a bunch of Karen's reviewing this company, I had a recent service through American home shield and guess what, I had amazing service and the problem with my ac was fixed! Andy came out for this call and was great. Some of yall need to get a grip on life and find something better to complain about. read more

Terrible customer service, rude and seems like a scam of a company to me that's only in it for the service fee. DO NOT USE!!

Very professional from start to finish. Quick and effective service for my AC and heater. The repairman answered my questions and provided me helpful recommendations. read more

Doesn't like to pay his employees checks were always bouncing at the bank and the more I looked into it I wasn't the only one he didn't pay has been going on for a while doing this to his employees or if you had a home warranty and your home warranty supplied your AC he might have put it at somebody else's house and then had to pay home warranty back He's pretty crooked read more

DO NOT use this company. I have been without air since September 10,2024 and they have a different excuse why they have to come back. Incompetent and rude! The office staff Emily even called me a liar! They never answer their phones and never call back when a message is left! read more

BEWARE! AHS hired this company to fix my A/C and a week later my garage was flooded with drywall drooping down and water flowing from the ceiling in multiple spots due to a clogged drain pipe from the AC handler area in the ceiling. The work they did clogged the pipe and eventually the drip pan overflowed and flooded the ceiling. Upon speaking to Andy the owner (who is so rude) he refused any responsibility immediately (he wasn't even at my home and hadn't spoken to the tech that was) . He said these things happen. Well sir, these things had never happened prior. Whatever was done ended up clogging the drain line which ruined my garage drywall ceiling along with damage to cabinets below and some other items. Andy REFUSED to give me their insurance information so I'm forced to take legal remedies for the situation. read more

Scheduled this company with American Home Shield in April. They cancelled and rescheduled in May, then cancelled again and rescheduled in June. Now they canceled again! I would find some other company but already paid $100.00 for the service. Not worth the aggravation Lorraine S. read more

This should be zero stars as they have not kept an appointment for HVAC Spring check-up. Scheduled 3/20/24, 4/18/24 and 4/22/24. No show for those days. Tried to get American Home Shield to reschedule with another contractor and they said they could not. This is not the first time they have done this. read more

If I could put ZERO stars I would. The worst and rudest company I have ever dealt with. This company is a scam. He will try to take your money. Call you names, threatened to send out whoever to our address for unlawful activity, lie about the cost of everything. American Home.Shield sent this scam.artist to our house. read more

I had a ticket with First American Home Warranty, which was escalated to "Emergency" status (wife has asthma, no a/c in Florida). Tech "Mike" came onsite and was great! System was completely shot, needed replaced. First American approved the replacement, but I would owe $1400 above my deductible. I asked for a breakdown of those costs, they suggested I call Burleson. I did, spoke to "Andy" (I believe the owner). Very shady on the phone, sounded like a car salesman. He mentioned $175 for a float switch, talked over me when I questioned that, ended up yelling at me, telling me he was going to refuse the job, that I would need to go another week without A/C and find another contractor, and HUNG UP! They then DID refuse the job! So here I sit, typing a review, while First American figures out where to go next. Run away from Burleson if you have a choice! Avoid at all costs! read more

DO NOT USE BURLESON. Burleson performed work on my AC unit and did not properly reconnect a pipe that was left dripping. They admitted in writing that the pipe was left leaking following their work. Their manager was subsequently denied it and was rude. read more

Burleson Services - Heating & Air Conditioning/HVAC Near Me - Leesburg, Florida

Hoke is amazing great guy. Very knowledgeable. Highly recommended. Informed me about the process, the problem and he solved everything. Thank you again. read more

I have been assigned them two times by American Home Shield. The first time they came, they tried to say that our first floor unit needed to be modified entirely and our cement torn up. They tried to upcharge us. We requested a second opinion despite AHS telling us we might need to pay a second service call... the second company diagnosed it as a simple fix and ordered a part, and had us up and running. Now this time, after having been given the run around for the past 10 days, they don't show up to their appointment and they do not call. How are they even in business? read more

Had my AC checked by a different company after Burleson installed about 4 years ago. Ductwork was not sealed Drain lines run uphill Safety shut-off was not installed. DO NOT USE THIS COMPANY. read more

One of the most horrible businesses I have ever dealt with. Installed a brand new a/c and first thing, flooded my attic and bedroom. Called ServPro and had repairs made. Out of pocket, $2400.00. Continued with other problems and FINALLY they got lucky and got things working. With over 45 phone calls to them about reimbursing my out of pocket expenses, they ignored. Got a lawyer who sent a scathing letter and this too was ignored. Wouldn't recommend this company to install a fan in a doghouse read more

Unbelievable BAD experience with this company. I had a technician come up to check and service my a/c heat pump. tech had no clue what he was doing and before he left he fried my unit inoperable. I still cant believe it, and company wont do anything. BAD BAD company The only reason they were here is cause they are the company that does service calls for our home warranty.American home Shield American home Shield needs to get better companies working for them .Truthfully I think they (American Shield) is at fault! read more

Burleson Services - Heating & Air Conditioning/HVAC Near Me - Leesburg, Florida

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My AC went out on a Thursday evening. A service order was placed the same day. I made a follow up call first thing Friday morning and was told that they would call me back at 0900. After multiple attempts to reach them after 0900, I was finally able to get through at 0930 only to be told that although they were under contract and had already been paid, they would not be able to service my AC until the following Thursday. The "lady" on the other end actually seemed pretty happy about it. I have no idea what their skill level is, however their customer service is beyond the pale. I cannot recommend this company in the slightest. read more

BEWARE!! On 9/13/22 Burleson was contracted by my home warranty company to come and replace our HVAC system. We paid them $1,500 for services not covered by the warranty company. Part of the $1,500 charge was for pulling permits. In December I was renewing my home owners insurance and when they looked for the permits they noticed that they weren't pulled for my installation. I contacted Burleson to ask why and got no response. I called the City of Ocala to see if they were pulled and I was informed that Burleson Services isn't even allowed to pull permits in the City of Ocala because they don't have updated licensing and insurance on file with them. I have been fighting with my home warranty company for a month trying to get them to make Burleson pull the permits but they keep getting the run around from Andy, the owner of Burleson. I have been more than patient with this company and the owner does NOT seem to care that he is charging people $150 for permits (permits actually cost $54) and he is not even pulling them. HE IS STEALING FROM HIS CUSTOMERS!! If you've had work done by this company, call and make sure your installation had permits pulled and were inspected. If you are looking for an HVAC company, move on, this is not a company you want to work with. read more

I wish I could give them a zero. My A/C quit working on a Sunday night. I put in a service request through my warranty company on Monday. I knew it might take some time for them to get back to me, as it's Florida and hot. When I didn't hear from them by Wednesday, I called them, no answer, left a message. Thursday morning, called them again, no answer, left a message. Finally, Thursday afternoon, called my warranty company - they got in touch with them and were told they couldn't come out until the following Wednesday! I had to call another service company to come out - it was 95 degrees in my house, and I have 2 kids & pets. I kept the appointment for the following Wednesday to make sure nothing major was wrong. Tech came out, super nice. He took pics of my unit (coil was dirty) and said they would submit to my warrant company and that someone in the office should hear back Thursday-Friday and let me know if it's covered. By Tuesday I didn't hear anything and called. An older lady got on the phone and was SO RUDE! Arguing with me that the tech doesn't know what he's talking about and I need to contact my warranty company - but that by what he wrote up it wouldn't be covered, would cost me $1200 and I need to make an appointment. All the while speaking to be in the nastiest voice. This is the most unprofessional company I think I've ever worked with and WILL NOT EVER use them again - am switching home warranty companies just so I DO NOT have to deal with Burleson. So disappointed in every aspect. read more

My air conditioning stopped cooling. Being in Florida that constitutes as PANIC mode. Although it was a day and a half later before someone could come to my house, the serviceman, Mike, was very quick to locate the problem and had it corrected in less than 30 minutes. He was very thorough in showing me the issue along with the instructions for proper maintenance to prevent the issue from reoccurring. read more

They came out twice within a 4 week period. Once for downstairs unit, then again for upstairs unit. 2 different problems for the units. Blower motor for downstairs, upstairs unit, drain issues. We had James, Nick, and Andy come to the home. All 3 were very professional, and knew what they were doing. Best AC company around. They have been in business for awhile, and love their company. Thank you guys for helping us out! Sincerely Doug, from Cherry Lake Oaks read more

I just had a Burlesen services, Ocala, FL look at my furnace because it was not heating when the temperature dropped in to the 30's (which is when I submitted the claim)... I explained this to the dispatcher that right now, it is working however when the temp drops, it stops working until sometime the following morning. I asked if someone would be able to trouble shoot it even though the issue is not happening right now. I was assured - yes. So, they sent a person to look at it. All he did was turn on my heater and said it is working and handed me the invoice and left...What? Just so happens that right after he left, my neighbor (who happens to work on HVAC units) came by and and I explained the issue to him and he said the probable cause is a faulty LIMIT SWITCH. He said this can be checked easily and quickly - which, BTW this "technician" did not even look at. I don't trust this company. I the fact they did not try ANY trouble shooting steps or conduct component function checks says they either don't know how to fix HVAC units or they don't care. I feel they have (and will continue) to do this to others. Get some else. read more

Did not repair my AC. Unit is leaking and causing damage. Did not return calls or emails. Basically stole my money for the service and didn't fix my unit. I DO NOT RECOMMEND THIS COMPANY read more

Thankfully, they made me wait so long on hold that I didn't have to deal with them any further... phone is answered: "Burleson services, please hold" 8 min of waiting into it: "It'll be just a minute" 16 min of waiting in: "Ok, how can I help you" So at the 16 min mark, someone finally came on (no apology for the long wait whatsoever), I asked to set up an appointment, and they replied "okay, let me pull up your paperwork. They put me back on hold, until I got disconnected at the 29 minute mark. I called back, they didn't care. Spoke with Megan (apparently some form of leadership in this company), she didn't care either. This company is a joke. read more

We were assigned this company by American Home Shield. I never leave reviews but they are awful. Our AC went out 4 days ago in July in FL. They were supposed to arrive between 8 and 12 and didn't. They called to say they would be there in 30 minutes. I arrived in less than 20 and they had already left first claiming they only wait 5 minutes, that's their policy. When I called and spoke to the rude woman in the office she said he waited 15 minutes, which is a lie. Then proceeded to hang up on me. Unless you call with a 30 minute heads up and arrive in less than 5 minutes, this company is blatantly lying and trying to be paid through the home warranty company for doing nothing. Looks like the poor people who had work done are actually worse off, so luckily they never touched our unit. Stay far away from this worthless company. read more

The worst experience I have ever had with a service company. If you want your time wasted, and rude office staff to deal with then this is the place to call. They were assigned as the contractor by our Home Warranty company. The A/C Service experience was so awful over the past 4 weeks that our warranty company waived our service fee & has started an internal formal complaint process against them. read more

Looking for a company with no sense or urgency and atrocious customer service? Look no further, you have found them! Christine, the nasty person that answers the phone is flat out rude and will argue with you over the phone. This woman has absolutely no customer service skills and when asked I could speak to someone else, she refused and said I'd have to deal with her. This person was absolutely nasty! It took over 2 weeks before she scheduled me an appointment even though the warranty company had received the part after 4 days. The technician that came to my house was a gem though. He worked with a sense or urgency and called me ahead to let me know he was coming late due to traffic. He came, fixed my AC within 2 hours and showed me the empathy that a customer service person (Christine) couldn't! I would not recommend this company! I wish I could give them a -5 stars! read more

This company is terrible!!! My air conditioner has been broken since March 22nd. My home warranty company American Home Shield uses them as their contractor. Which after my A/C is fixed I am switching warranty companies. I put in request to get A/C fixed on 3/22 they did not come until 3/30. When they finally arrived I was told my motor on my upstairs A/C was broken. The technician was also trying to upsell me on adding another zone in my home. He said he would schedule us when A/C motor was in. They never called so finally I called them and they said they were waiting for us to call. My husband had to completely rearange his schedule and patients to find a time that accommodated them to replace motor. Finally they arrive with wrong motor who they blame on the manufacturer for ordering wrong one. The receptionist have been rude at times to accommodate us in getting new motor installed. They were supposed to finally come May 12th. I called them this morning to confirm and they informed me they are no doing business with me because of the bad review I left with Better Business Bureau. Which is all true and accurate. Our A/C has been broken for over a month. I think I have a valid reason to complain. I cannot believe people even do business with this company. They do not even try to make customer happy when they complain as they continue to get terrible ratings. read more

This is the worst AC repair company to order the correct parts and schedule install. They were contracted by American Home Shield on July 28 to troubleshoot the problem with my AC Today is August 29 They had to reschedule last week due to being tied up on a job Rescheduled today and they had ordered the wrong compressor Avoid contacting this company at all costs read more

Worst company ever. Tried getting them out to my house two time for an air conditioning repair. First, I made an appointment and waited all day, called them near the end tof the time frame they gave me and they tell me that it was actually scheduled for another day, even after I double checked the date with them earlier. Then the next time, they give me a time window of 9-1, called multiple times the day before and day of to confirm this, no one answered the phones. Finally at 3:15, recieved a phone call saying that my technician will be there by 3...they called at 3:15! Called after an hour of waiting, they claimed that no one was home and they tried calling me multiple times. I have been sitting at home since 8am in front of this door waiting for them, with my phone on the loudest ring possible. This company is bullshit. Avoid them at all costs! read more

Unbelievable BAD experience with this company. I had a technician come up to check and service my a/c heat pump. tech had no clue what he was doing and before he left he fried my unit inoperable. I still cant believe it, and company wont do anything. BAD BAD company read more

This is the worst costumer service I have ever had!!! I'm an electrician, so I understand maintenance and understand that problems sometimes are hard to find. So if the problem was misdiagnosed the first time, you do what you can to get the system working and get the appliance to work correctly. This company sent out a technician that misdiagnosed a leak in our A/C not once but three times. Had the "line set" replaced, that didn't fix the problem. On the forth attempt, they finally found the leak... I just purchased the house and the A/C system is less than a year old so it should be under warranty. Burleson's tech found the leak on Wednesday, today is Monday and I'm still without A/C. When I called this morning, I was placed on hold, for twenty mins. They finally told me someone would be by today to remove the coil a exchange it for a new one, that was first thing this morning. It is now 2pm, no one has come by yet, when I called to find out the status, I was placed on hold once again and waited and waited and waited. I finally called American Home Shield, they provide coverage of all my household appliances. They had to call them, and they were told someone would be calling within an hour to set up an appointment. The customer service of this organization is the worst I have ever seen in my entire life. I am forced to use this company but after this repair is complete, I will never have Burleson's services in my home again for anything. I have already missed 4 days of work, because they set and appointment for 8-12, show up at 11am and takes 2-4 hours to work on the unit. So I miss the entire day of work for an average of three hours of work. And I have to miss another day because they have to replace the evaporator coil. Worst company ever for costumer service. read more

Do not recommend Burleson Air Conditioning. We bought a Rheem from them that was installed in Aug 2017. Shortly after that, Sept. 1st, on a Friday before a long holiday weekend, the outside unit stopped running. I called Burleson and they told me that the soonest they could get someone here to service this new machine was on the following Tuesday. It was too hot to wait so we had to call another company. They showed up an hour and a half later. Found the problem, a wire that had not been stored properly and had rubbed against the housing until it shorted out and brought the unit to a stop, fixed it within 15 minutes and charged me $97.00. Burleson was told about this but did not offer to repay the service call. Today the outside unit stopped working, again. Called Burleson and got an answering machine. Called the same local company. They had a guy here right away. This time he found that valve had not been set in the fully open position and over time all of the refrigerant had leaked out. His view was that being a new unit that it was a case of very poor installation. This time it cost me $504.00. I would never recommend Burleson to anyone. But do your research and see what other people think. David H. read more

DO NOT USE BURLESON SERVICES. If I could rate Burleson Services with a ZERO I certainly would. I waited 4 days for the appointed, not upset at all about that. However, on the day of the appointment, 1 hour from scheduled start time of my 5 hour window for service, I received a call from a young lady in the office that was tasked with the inevitable duty to contact me and break the bad news. "I've been told to contact you to reschedule your appointment today (are you ready for this) BECAUSE IT IS RAINING!!!" I am not making this up. I have 2 issue that needed attention. The most important one was on my gas heating unit which happens to be located in my UTILITY ROOM INSIDE MY HOME, WHERE IT DOESN'T RAIN. I discovered the unit has burn marks on it and I am certain the unit will need parts ordered and who knows how long the parts will take to receive. I asked the young lady if the tech could at lest look at that problem in order to get the parts on order. I'd be happy to wait on the AC unit on the outside, where it might be raining when the tech shows up. I was pleasantly told she was sorry and my next appoint would be a week from today. I assume Burleson Services has a weather guru or a magician that releases the tech to go to work. In my 50 years of home ownership in 8 different states, short of a hurricane, I have never been informed by a contractor they could not work due to weather. AGAIN DO NOT USE BURLESON SERVICES...REVIEW Toni L. 's recent remarks it appears BURLESON DOESN'T LIKE TO WORK IN THE HEAT OR LATE IN THE DAY EITHER, HUMMM...WHEN DO THEY WORK!!! As a side note, I also contacted American Home Shield and requested another contractor which they promptly assigned. I also asked AHS to review the complaints from their customers and removed them from their contractor list. read more

Before using this company-check out the Better Business Bureau Rating-F. This company is terrible, If you are using a warranty company-insist on another AC contractor. It took them over a week to come out to diagnose my issue. I was told the part was on back order for over two months YES-TWO months. After I told them that I found a distributor that carried the part-I was told that they would order it but I must pay $200 for my portion of Freon before they would order the part. I thought that a little strange but agreed to pay upfront charge for Freon. Then-I was told that they would not accept a credit card and would need to mail in a check before part could be ordered. This company is a business and accepts credit cards-just another stall tactic. At this point, I gave up and requested a payout from my warranty company. read more

Absolutely horrible service....service rep made "repair" to AC, only to have AC stop working again, less than 24 hours later. When I called to complain the unit obviously wasn't repaired, Kim, the representative stated, "It was fixed, maybe there is something else wrong now". Give me a break. Burleson Services clearly offers NO work guarantee from day one. Worst Ever !!! read more

DO NOT USE THEM! If you are going through a warranty program just ask for a different contractor. These people are rude and have never heard of respect towards the individual. If they had good customer service then maybe I could rationalize everything else but two and half weeks and so resolution and they still expect to be paid for never even doing anything. They are insane. Thank god for credit card protection! read more

I only give it a 1 star because you have to. They are THE WORST company to use. I have a warranty company and really hd no choice. The tech they sent out the first time did not do a damn thing. The second tech came out and was pretty thorough however they did not complete the paperwork correctly with the warranty company and I have had to call every day. Eventually I spoke with a guy named Andy and he said he was going to call and have the warranty company give me someone else because he didn't want to deal with me. This company SUCKS to say the least, read more