Quick and honest. We received our termite inspection in one day. The report was thorough and I appreciate their professionalism. I would use them again. read more

Can't say enough good things about Burkitt's Bugs and Kroft. Absolutely up and beyond customer service. Nikki in the office is so helpful and kind. We have had their servicing since 2019 and hade zero issues with pests since. We are really happy and grateful. read more

This place is an absolute joke. Their quotes are outlandish and they charge through the roof. No pun intended. Just because there's not much competition out there with other termite companies, they feel they can charge whatever they want. Horrible business practices. Do not use them. read more

Super honest, knowledgeable, helpful and effective Pest Control that got the job done and didn't cost a ton. Thank you so much Burkitt's Bugs!! read more

Wow - I live in Sugarloaf and got the best service. Very professional. Showed up on time. Did the job in a very professional manner and I was impressed. Living in the mountains I don't always get good service from contractors. I highly recommend. read more

I don't like doing this but, I must for others to know this information. Our neighbor did not have a good experiance with this company. They basically took her $300+ dollars and did nothing to help her mouse/rat problem. We oversea her property. This company is not good!! read more

Was very attentive, prompt, sent photos of work needed to be done. Local in the mountains. read more

Burkitt's Bugs - my house in Running Springs - Pest Control Near Me - Running Springs, California

Probably the worst pest control company I have ever done business with.  My review is similar to that of Fred K's.  I used Burkitts for many years for regular pest control.  We went to sell our home and received a termite inspection from them and "all of the sudden", somehow there are now termites?  And thousands of dollars of work that needs to be done.  How in the heck after years of treatment, are there now suddenly termites?  I had another company come out to reinspect and they reported NO TERMITES!!!  Burkitts are scam artists.  The also do a crappy job servicing for regular pest control.  If you schedule regular service, they often just didn't ever come at all.  And forget about hiring them for "rodent seal-ups."  I don't even trust they ever did the work judging by the home inspection we recently received.  Run from Burkitt's.  They are dishonest and undependable. read more

This was by far the worst experience my Husband and I ever had with a service company in terms of fraud. We were in the process of selling our home in Lake arrowhead California, and had to have our home inspected for termites which the buyer paid for. The report came back with bogus recommendations which included moving dirt away from the house and fixing a 18 square inch part of the decking, saying it was rotted with fungus. The total of these "problems" was almost $6000. The potential buyer even found this to be ridiculous, but decided on needing the fungus treated. My Husband is a contractor himself, and tried to reason with the buyer that this was unnecessary, but he insisted. Companies like Burkit's know that they have their clients over a barrel especially when trying to sell a home because they can suggest fraudulent but scary problems into the minds of potential buyers that leaves them nervous to buy unless these problems are fixed by them. I can assure you there was never any fungus or unnecessary dirt and debris by the house and yet this company was able to squeeze $3000 out of us in order to get their money and relieve the buyers mind that the structure was sound. We were so upset to know that we had to pay thousands of dollars for no reason to a company who at best are opportunists. Beware, these are not honest people. After the sale of the house, we tried at length to contact Jimmy Burkitt the owner. We were getting the runaround from his secretary for two months. It's clear he practices business dishonestly, and runs from any confrontation. He finally called back with some lame excuse that he had the wrong number and explained his charges as if he were dealing with very very stupid people. This leaves his customers only one option: yelp and next-door.com in hopes to alert other potential customers to stay far far away. If Burkitt's is still in business in five years, I would be very very surprised. If you like dealing with honest people and you believe in being treated fairly, do not work with this company. read more

I have a soft spot in the flooring by my kitchen sink. I called and an appointment was set. The young man (Jimmy?) arrived on time. I showed him the problem and he went under the house to check for water damage and/or termites. He found the soil dry with no sign of termites. A big relief! He had some suggestions for stiffening the soft spot and CHARGED ME NOTHING. Can't help but recommend this company. read more

RUN AWAY. The inspection was scheduled by the buyer's agent. The tech called from the road, seemed pretty distracted, wanted to come early, I said ok, he came even earlier. I had had the place inspected by Burkitt's 2 years prior. When this year's report came back, the tech appeared to have simply cut & pasted the previous report into this year's form. For example, in the first report, there had been boxes under the house that it was suggested I get rid of. I did that at the time & also cleaned & sprayed with bleach/water in case of mouse turds. The crawlspace was empty. And yet, this time the inspector also reported that there were boxes under the house (there weren't) and that I get rid of them (I did, 2 years ago --- WTH???). Next, I was standing there when he exited the crawlspace. He said nothing about the "boxes" & nothing about any termites, & yet on the report it says there are subterranean termites. I've looked at the spot he mentioned & there is nothing there, the wood is intact. I don't know what he is talking about. But they suggested I pay $300 to spray a crawlspace cover that is less than 2 feet square and another 200 to do I don't know what. Fix the cover that is completely intact? Oh, and they suggest I get a "contractor" to "paint" said door. It's been several days since I complained & the owner has yet to contact me. I'm going to have to have the place reinspected & probably at my own expense, which really pi$$es me off. This place is a joke. And their price is 85 bucks, up from 60 last time. For WHAT?? read more

Do NOT use this company for repairs for escrow purposes!!!! Horrible company that does crappy work and when you try to make it right the owner, Howard, refuses to call you back, I was trying to work it out and give them the opportunity to fix the damage that now allows water to pour into my home before I notified the state. I was charged $6300 for the worst repairs jobs I have ever seen. I've had several contractors come to look at their work and they were shocked. I have filed a claim with the state and plan to sue them civilly. Do yourself a favor and use another termite company in Lake Arrowhead or Big Bear. read more

Burkitt's Bugs - Do not use Burkitts Bugs!!! Horrible work!! - Pest Control Near Me - Running Springs, California

Do not work with these people!! avoid!! they are super crooked and will give you an estimate for about 10 times what it ought to be!! they are in bed with half the mountain (for example Bill and Nancy Wyatt realtors who must get a cut from them) so they feel justified in cheating everyone!! they have zero amounts of integrity and honesty! they are one of the few bug companies on the mountain so they feel like they can't cheat away because people have no choices up there! All these people are crooked! do your homework before getting screwed!! read more

Been dealing with a carpenter ants infestation for a year now and this company hadn't made a dent in the problem. I got ants coming out of the walls and all they do is spray here and there and this problem is just getting worse. Do yourself a favor and find another company. read more

Timely and efficient spray. Found quite a few dead bugs the day after and I'm happy with the result. Also Kroft ihelped get a bait block down to see if there are any unwanted pests. Nice people. Using again and have a quarterly service scheduled. read more

We have had problems with ants every year, so, we finally got fed up with those pesky little things and called this place. They came out and sprayed around the house, we didn't even have to be home, problem solved. The price wasn't bad for the relief my wife got. read more

I have to start out by saying when Jimmy arrived at our home, on a Saturday, to give us an estimate for services, he showed up in the time frame advised. We thought really highly of him and his prices were not to be beat for what we needed done. HOWEVER! We made an appointment with him for the following week to have the services done and HE NEVER SHOWED UP! Never called, didn't respond to my e-mail. I called on Monday when the office was open and asked that he return my call so that we could discuss his no-show on a confirmed appointment. I still have heard NOTHING! I am a very understanding person and all it took was a call to me to say he needed to reschedule, but I heard nothing but the crickets outside my house. I would presume in this economy when people have a flexible enough budget to allow for something like pest control and want to give you their money, YOU SHOW UP! At the very least CALL! I'm sorry, but you just lost my business and the business of those that I WAS going to refer to your company. read more

So if you are buying a house and need a termite inspection done, do not go to them!!! They did an initial inspection and didnt have access to a locked door....no big deal we unlocked it and even took the whole dam door off so they could check it out when they came back. Well they never re-checked it....2 days from closing escrow and now it will be held up because they will go back out when it "works" for them....even though they are paid. read more

We were recently in escrow on a vacation house in Big Bear Lake, the Moon Ridge area, and hired Burkett's Bugs (Jimmy) to do our home inspection. The seller had ordered a termite inspection but we were a little leary and wanted our own termite company. The seller had ordered an inspection and gave us the report from their guy. All I can say is that we were beyond thrilled with Jimmy and his thoroughness! We met him at the property so we could be there during the inspection, and Jimmy noted not only the several items that the sellers inspector had noted but Jimmy pointed out numerous other issues witht the property including: Water and mold intrusion under the vinyl siding (under the crawlspace of the house) numerous gaps in the vinyl siding that would have to be sealed dead rodents all over under the foundation of the house dry rot in the outdoor patio sister joints that were created to support the patio (this approach while acceptable leads to rotting within the supports and eventually has to be replaced) he also noted a sever smell throughout the house, which could not be identified as pet smell, mold, or other he also noted numerous water stains, leading to potential future dry rot on the wood flooring and the exposed beams within the house cracked and damage pylons that are critical to holding up the outdoor patio (approx $5,000 - $15,000 to fix all of them with engineering and contractors fees) We could go on and on as there was much more. Jimmy was fantastic in the sense that he helped us steer clear of ending up buying someone else's headache, definitely not what we wanted when purchasing a second home. We really thought he was extremely thorough, professional, and fair in his assessment of the house. In the end we bailed but Jimmy totally saved us from what on the surface was a nice looking house with amazing views but a current owner who had glossed over its deficiencies and neglected the property. read more

It's that season again, Sleepy Forest Resorts have been sprayed and secured by Burkitt's Bugs Inc for the year! Nobody does it better - we highly recommend Burkitt's for all businesses, properties and homes on the Mountain - the best deals you can find, the best quality of service, and the nicest people around. read more

This letter I wrote to our realtor sums up our experience: Keller Williams Lake Arrowhead Realty I don't often do this but in this case I think you need to know how we've been treated by one of the companies you hired for our inspection at 27709 West Shore. Burkitts Bugs & Construction did our initial inspection, and we followed up with Jimmy to do deck work and the repairs noted in the initial inspection. We had some luck initially (after repeated emails and phone calls) talking to Jimmy about the work, and we actually did receive part of a proposal to do the work but the follow up by him and this company since has been terrible. I don't like to waste time with companies that are non responsive, or don't care, but that's exactly what happened with Burkitts. I've called, and emailed repeatedly to follow up on the work they proposed but all we ever get is an apology from someone in his office, and a promise to call, but he never does. It's ridiculous to think that a company doing business in Lake Arrowhead would treat a potential customer in this manner. I can only imagine if they did do work for us how that would have gone with follow up or warranty work, or even whether or not they would have shown up to finish what they started. Lake Arrowhead is a small town, and I know that you rely on referrals to do your job. All of your other referrals that you've offered on the last two houses we have bought have been great. Burkitts has been terrible. I would strongly suggest that you drop Burkitts from your list of referrals, so that future homeowners in Lake Arrowhead don't have to go through the frustration that we have. We also question the quality of the original inspection, there are definite indications that it was not done thoroughly or accurately, and as a result we were stuck with issues that should not have been a surprise after the close of escrow. For this reason alone I would recommend that you find another company to refer. read more

Lets see moved to the mountain and used burkits to keep my house clean of bugs. However after about six months of service i learned that this is a extremely terrible bug service that overcharges. My rep has been coming out and pretty much running thru my house taking 5 mins to complete a two story 2100 sq ft house. And no spray outside. So when i needed my free residual spray i was advised i must wait until my next spray appoinment becase they cant fit me into their schedule. I fired burkits. If you are looking for better service and less expensive. Try the bug girl!!! Awesome. And well worth every penny!!! read more

Burkitt's was recommended by our realtor, by our general inspector, and by our engineering inspector, but my experience with them was not great. The owners of the house we were going to buy hired Burkitt's (at a price my friend in construction said was way high) to replace most of the parking deck. I asked for two small additional repairs, got an agreement on one and no commitment on the other, and neither was done. They lifted part of the deck, leaving a row of nails sticking up 3 inches above the deck, then never hammered them down again. They left a big pile of boards they'd replaced in front of the house, complete with nails sticking up to puncture tires or get stepped on. My friend said that was either illegal to leave for more than a day or at least it was highly unprofessional. Three weeks later they still hadn't removed the debris, ignored my email about it, and only picked it up after an email from our realtor because they get much of their work from her. Throughout the process, questions in every one of about six emails I sent got no response. I called their office and the receptionist verified the emails were received. The sellers had said we could choose the color of the new parking deck. I spent about 8 hours researching and decided on a particular brand of stain. I emailed Burkitt's with my choice. In the mean time, Burkitt's finished replacing most of the parking deck. They seem to have done a good job, although I did find one place where they'd used a nail instead of a screw. Huh? Unfortunately they left the deck not quite done on a Fri and by Mon, someone had used it to turn around on, bending the unsecured flashing at the end of the deck up, cracking off pieces of its paint. They could have put up the chain to prevent anyone driving on the deck, but they didn't. So I asked that they replace the damaged flashing. Instead, they bent it back into shape (more or less) and didn't repair the paint. Shoddy. A week later they call saying they can't find the stain at Lowes and I have to go find out that it's not carried by local stores. After a number of emails and messages left in voicemail asking them to order the stain I'd asked for, I got no confirmation. Another week later my realtor let me know they actually had ordered the stain and I immediately emailed Burkitt's on Mon that I'd like the deck stained sometime that week so we could move in Mon of the next week. It wasn't until Wed afternoon I heard (through the realtor again) they wanted to stain the next Tue, on one of the two days we had rented the moving truck for! Again, my email had been ignored, but the realtor got them to do the staining the next day saying they'd thought we DIDN'T want it done that week! So the day finally comes for the stain and we end up meeting the guy doing the staining. He's a nice enough guy, but he didn't know about any of the deck stain tips I'd repeated in 3 different emails. Worst of all, they'd only ordered 3 gallons of stain after I told them 3 times that the manufacturer recommended 5 gallons for the size of deck they were staining. Early in the process I'd managed to talk to someone at Burkitt's on the phone and ask if they, as a primarily pest-control company, were really up to staining the deck because it was typically something done only by deck specialists. He assured me his guys were great with decks and there would be no problem. Unfortunately, reality did not match his assurances. The guy doing the staining behaved as if this was the first stain he'd ever applied. He didn't even know what applying the stain "wet on wet" meant. He didn't have a sanding machine, so he ended up sanding off some stains by hand. I assumed he'd also be sanding off the black and red ink stamps on the boards before sanding, but when we came back later, he'd stained right over the ink! In the area where he'd sanded, the stain had penetrated well, but in all other areas you could tell it was lighter. The stain was a bit blotchy and that was something that reviewers said was improved by adding a second coat, but since they'd only ordered 3 instead of 5 gallons, I doubt a second coat was applied. My friend came by and said they should have laid the boards so the ink stamps were all down and they wouldn't have needed to sand them off. The realtor told them we were unhappy with them staining over the ink stamps on the boards. So she says Jimmy Burkitt, the company owner, will come by and take a look. My wife and I were away when he came by, but my parent's were here helping with the move. They said Jimmy said hi but he didn't say anything about the stain and they didn't contact me or the realtor afterwards with any apology or any solution. BTW, this happened AFTER they got rid of a secretary that was ignoring emails and had two office staff handling customer communication. read more

If there were a negative 5 they would win. I'm a new customer. They came and sprayed on May 10, 2012. The spiders were gone for only one week. I waited a few weeks later to see if the chemicals would take hold. Finally it got so bad, that I called, and called, and called, and called. Four phone calls and they have basically ignored every request to get back to me. Don't bother with this company, their 60 days of guarantee means nothing. The worst customer service I have experienced in a very long time. read more

I sincerely regret giving their name to a new homeowner on the mountain (Crestline). They were supposed to come get the key from me, but never did, to spray the place before he moved his things in! In exasperation, I left a message at the office I would leave the key under a tile on the tree stump near my door so if they came while I was gone into town, they'd get it. Sure enough, I came back it was gone; but five days later I still didn't have it back for when the gas company guy came. Angry, I called in only to be asked if I had looked. I had. I'd also been home and have a working doorbell. Turns out the moron can't push a doorbell, or put a key back where it was found! He left it under a piece of wood in the front yard, he never left me that information, the clerk Rebecca had to get it out of him and relay it. No, I'm not kidding. Without ESP to divine how to find it, and with a neighbor's help, we finally got the key back. Would you trust someone that dumb and incapable of remembering where he got something, or discourteous enough not to ring a doorbell with your expensive home? No? Me either. read more

Burkitt's Bugs has helped us over the years to resolve ant, termite, and rodent issues. Their entire staff is extremely courteous, punctual, and thorough. Jimmy, Kroft, and Rebekah are all very great to work with it. We would highly recommend Burkitt's Bugs! read more

Had them do some work on the Cabin I was selling, the Realtor said it's who they use all the time, hope they rethink that one. Over the weekend they left the Front door wide open with the key to the Cabin in it plus the alarm code was on it, this was during our last Storm with all the Litghning, Thunder and Hail, the front room would have been a total loss if not for my Neighbors keeping an eye out for me. They only painted the top of the wood they replaced on the deck and entry, for $10,000 plus Very Sad, seems they don't care about repeat business!!! read more

Nice employees to work with, they did a great job getting rid of our chipmunk, mouse problem. I would definitely recommend them!.

As a Realtor here in Big Bear, it is my job to make sure my clients are taken care of and their best interests are never compromised. Whenever I am asked by a client whom I recommend for pest inspections, I always, without hesitation, recommend Burkitts. They are knowledgeable, friendly, and always professional. It is unfortunate, as I read some of the other reviews below, that some negative opinions have been publicly posted due to the customers lack of knowledge and experience. Jimmy and Rebecca are fantastic and I will continue recommending them to my future clients! read more

So we hired burkitt's bugs to take care of a mouse and rat problem we had. We were hesitant because we didn't like the idea of killing a bunch of animals, we know that most poisons are secondary and can be transferred to animals that eat the carcasses and will kill them as well and we were worried about our animals just in case. So we had them come out, they told us that it wasn't a secondary poison, that the animals always go outside to die so we wouldn't have carcasses in our walls and they assured us that as long as we didn't let our animals in the room where the poison was they wouldn't get it and even if they did it would take a whole bucket full to make them sick. Everything they said was either wrong or a lie. The rats dragged the poison into the house because they didn't seal the main house up and at least one of our animals ate some, we then found a whole block lying in the center of one of ours rooms, we looked at the msds sheet that they provide on their website which stated that it is very toxic AND a secondary poison. We ended up having to take all of our pets in for an emergency visit that night. After telling them this they came out sealed the house and put out traps instead. After a month or so the whole house smelled like decay and I noticed some of the foam they used to seal the house had fallen off. We told them they came out said there was nothing they could so about the bodies and said that the seal looked fine. Turns out it wasn't because now they're back, needless to say we're not using them this time. read more