Tried the new Burgur in Pakenham Friday night. I just posted this on their wall but no doubt they will not allow it to be published.
3 burgers check
2 chips Check
My burger, add tomato, cheese, bacon and remove all sauces, onions etc - check and double check.
Pay $47 (no joke)
Receive order with nothing added to my burger except all things I asked to be removed...
Dog gets my burger - Check
Dog happy - Check
Try ringing to discuss - phone goes to home Voice mail
Send FB message - Manage talks about salt & pepper and freshness - does not address my issue but offers 1 burger replacement.
Experience Gained - P R I C E L E S S!
Seriously for $47 for a few burgers I expect my order to be correct and eatable, your in a service industry and I don't think Burgur understands. BTW Blue seas Takeaway in Pakenham make a better burger in my opinion and at a fraction of the cost and in all the years of buying there I have never had a stuff up. I don't mind paying more for quality and service but when both are missing... read more