I had water in my kitchen and my cabinets were wet when we came back from a weekend out of town. Fortunately I have tile floors but I called Burrgraf and they came right out that day. The crew were very nice to me when I needed it and told me everything they were going to do and that would be done for me to get it back together. My kitchen was unavailable to me for a while but they got it dry and I finally got new cabinets put up. I was happy with the final work and back together again. They were pleasant to deal with all around. read more

I have been working with Burggraf on a home restoration from a water leak for 8 months. we have finally moved back in and they cannot finish the paperwork. After you sign a contract they will not do anything unless you keep calling them, even now I still keep calling them to finish. I heard that everyone in the office are all family and supported by wealthy family members. They are very conceded selfish lazy shallow people with no sense of urgency, everytime I see a commercial or see their giant truck go by I want to vomit. read more

It took 3 months from my first call in Dec to mid March to complete the restoration of my 22 sq ft bathroom that had water damage. Original estimate was $1700 after the work was completed they sent a NEW estimate for $3900. WHAT?!?!? It's been so frustrating trying to get to someone that can explain the discrepancy. Finally after a couple of weeks we reached the GM, Robert, who told us he would "make it right". Received 2nd new estimate that day for $3400.... Still WHAT?!?! They had not pd their subcontractor so he filled a lien and we got a copy of his invoice to Burggraf (dated the day after completing the project) and his bill to them was $2350. So basically they have been trying to rip us off from the start. Horrible customer service. Telling everyone I know and perfect strangers not to use them. If I could give them 0 stars I would! read more

I called after hours and told them my basement had flooded. Within 20 minutes Jerry brought an excellent sump pump and hose. He set up the pump and gave me instructions of when to unplug the unit. I used the unit overnight and next morning. Once my drain was unclogged, I no longer needed the pump. They stopped the charge and arranged a time to retrieve the equipment. I appreciate the fast service and help me try and save my A/C and hot water heater. When the plumber came, he said the sump pump was of excellent quality. It was an excellent pump and quickly removed water from my basement. read more

Hardworking. Helpful. There to get the job done. The best restoration company in Oklahoma!

Worst experience of any contractor in 40 years. They are not competent to complete jobs, were not honest with pricing, and took 5 months to complete a 2 week job, resulting in theft from the home. read more

Thank you Burgraff for your late response. Unfortunately 4 months to respond is proof to my point I have made in my previous post . unprofessional. I had called Burgraff in the past only to get voicemail and never received a call back. read more

Burggraf Disaster Restoration - Staples in carpet wood strips - General Contractors Near Me - Tulsa, Oklahoma

See all

Great Company! On time and very quick. Outstanding and professional employees. If I ever have anymore problems with my home I would definitely have them out again. read more

Good people and good serivce. Job done right. No damage left see and fixed everything up just right. I see why they are the one to call.

Unable to get itemized invoice to determine if flashing had been put on roof where it meets the siding. Horrific customer service. 03/2019 I had a new roof installed by Burggraf, 444 S 72nd E Ave, Tulsa OK 74112.  About 2 weeks later it was discovered that during the installation the vent from the hot water heater had been dislodged and carbon monoxide was was leaking in the house.  I immediately called Burggraf, Dalton, to explain what was going on and that I had been very ill from the exposure to carbon monoxide.  They had someone call and I could not understand him and I called back to Burggraf and spoke to Ashton.  She started yelling at me and calling me racist because I could not understand the previous gentleman that had called. They said they could not come out for a week or so to fix the problem.  So I called a plumber on a Sunday and had them come out to fix the issue. I am now selling my house and the FHA inspector came out on 09/14/2020.  He noticed there was no visible flashing in a certain area that requires flashing and asked to see the receipt from when I had the roof repaired.  The receipt I have is not itemized.  So my Realtor called Burggraf several times trying to get an itemized receipt. They kept telling her they were looking for the receipt.  So I called today, 09/18/2020, and explained who I was and asked for the itemized receipt. I was told by Ashton that she was not going to give me an itemized receipt because I had complained that year about the hot water heater and carbon monoxide.  The Dalton got on the phone and I explained to him why I needed an itemized receipt and I asked him to come look at the roof and show where the flashing was.  He said no to the itemized receipt and that he would not come out unless I sent an email.  So I asked after I send the email how long would it take to get someone out to my house.  He said, "well you haven't sent the email yet have you" and hung up. My Roof is a 30 year roof with a 10 year Burggraf warranty. read more

If i could i would give them 0 stars. We began contact with this company in the beginning of March they said they would begin on the hone over 7 weeks ago and they still have not made it out. We will be using a different company 10 of 10 DO NOT RECOMMEND. read more

!!! HORRIBLE CUSTOMER SERVICE !!! The technician was supposed to be at my house within a few hours after I originally contacted Burggraf, however, it took around 6 hours before they showed. The restoration process went smoothly after that. However, the biggest complaint that I have had with Burggraf is their home office. I was very patient and had to call multiple times over the course of 2-3 weeks requesting the detail of services performed and invoice be sent to me. It finally took chewing someone out to get the invoice sent. It was sent within the hour after that conversation occurred. A month after the work was performed, I received a statement from Burggraf stating that my account was past due even though I had provided my credit card information to them the day that the services were performed. I have had multiple people tell me that they couldn't help me, that I had to talk to someone else, that I had to call back, that their computers were down, etc... Quite frankly, I regret ever contacting them! read more

I have worked with roofers and contractors for many years and my experience with Burggraf Roofing was by far my worst ever. I even talked to the manage/owner and he made my experience even worse. I am going with Arrowhead Construction and it is going amazing! read more

Subject: was something like - TULSA Burgraff takes advantage of families already in a terrible situation including theft. From here on out I will do everything in my power to make you famous for what you did to me and my family. Put a lien on my home WHILE working with my insurance adjuster side by side, before I even got a bill, they were paid in full weeks ago and then some and the lien still exists. One of them stole my debit card information and charged $4k in 2-3 days, I requested my furniture back months ago and still don't have it. I saw it after it was "cleaned " and it was worse than when it left the house, I have pictures. I asked for a detailed billing several times and it was never provided. I asked because I told the office and the people "managing" the project one week to come get their gear the house was dry, and they took another week to do it. Charging for that week, they put in dehy's that did not work and charged for them anyway. I was told that it was a known issue with the ones I had by one of the tech's. They took advantage of a family already in a bad situation and I will make sure you pay for it if it is not made right. One of your billing people told me if I wanted my stuff back pay my bill.... Only to find out the problem with YOU getting paid was you not returning paperwork to Farmers Insurance in a timely fashion. TERRIBLE at everything they touched, have many boxes od broken keepsakes in the storage pod in my yard. read more

Their so called "expert" told us that we had to rip out our "damaged" laminate flooring and even recommended that we pull up ALL the flooring in the house as the (eventual) new flooring wouldn't match. We didn't let him go that far but allowed them to take up the wet flooring and "dispose" of it. Come to find out that the flooring could have been re-laid and just needed to dry out. They probably resold or reused my flooring. I ended up being out $1500 to replace flooring that didn't need to be replaced. Don't hire these guys for their "expertise" as they either don't have it or are flat out liars/scammers. read more

This wasnt really a "restoration" project but they were happy to take the job. I hired them to setup my gaming den. recessed areas in the wall for speakers, all the wiring was ran behind the wall to avoid a mess of wires, They also measured out my TV and recessed the wall back a bit so my TV would be flush with the wall. They did a pretty good job. read more

Burggraf was wonderful to work I called about my house flooding and they were here within the hour. The employees were so kind and answered any question I had for them. I had received the invoices and was amazed at how reasonable the prices were. 10/10 would recommend Burggraf for all your disaster needs. read more

The promises are made up front when you just experienced your 'disaster', mine being a huge fire in my home. You sign paperwork when you barely know your own name and then Burggraf is supposed to take over and fix the problem. Just know you have to stay on top of these guys everyday, the subcontractors are rough with your home and no one keeps you informed of anything. I was cleared to move back home and Burggraf said they would deliver all my household items as 'part of their service'. I moved back in on May 11th and on that day Burggraf informed me I wouldn't be receiving MY property as they were having a dispute with my insurance company over an upcharge sent in on the electric. Everything was paid as promised per the estimates, but now MY property is being held hostage by Burggraf as they jack up the prices above what was previously agreed upon. Day 11 and still no delivery of my belongings is in sight. My recommendation? Use a different company! Never would i recommend them. read more

DO NOT USE! They will bully you to pay bills on services they have not completed, and take MONTHS longer to do the work, if they ever get around to finishing it. read more

These guys came in after we had a storm tear up our roof. They came out at night in the rain patched it up then came out the next day and put a roof on it was incredible. The insurance guy came out said great job. Can't think of a better result. read more

These guys are horrible. Didn't show up when they said they would. Took forever to come pick up their equipment. Then, knowing my insurance company was paying them directly they filed a lien on my house. Was horrible when it came to estimating repairs. They missed several things that other contractors caught. They actually wanted me to let them fix my damaged home after all of this. Out of their mind. read more

Burggraf did a decent job. We hired them to get rid of some mold growing under our kitchen sink. They showed up on time but took a while removing the mold. there were 3 guys that showed up and it took them a few hours, during which time I had to leave because im allergic to mold. its been a few weeks and the mold hasnt grown back, so at least they did it right. read more

Burggraf was recommended to me from one of my friends that have used them before. My husband and i had our water heater start leaking from the pipe on the top and it ruined the wall closest to it. Burggraf came out and gave us a quote, they came out a few days later because they were short handed for some reason. While it sucks we had to wait a few days to get it fixed, were glad they got out here and did the job. read more

About as good as any contractors I suppose. A section of my floor was rotting. I bumped into one of the employees at Home Depot and they gave me their card. I hired them to fix my floor and they did. The guys working didnt talk much while they were working but it got done. read more

House was flooded due to bad rain storm few years back. Responsive and skilled workers. Highly recommended.

After going though the painful loss of our son our home caught on fire. Our insurance company suggested Burggraf. We not knowing what to do or where to turn went with the adjusters suggestion, we have never had a fire before and were still heavily grieved and over whelmed by loss of our youngest son, my brother's murder, and constant back pain among other things... all over less than 7 mo period. They took advantage of us!!!! My husband's job took him out the country and I had to deal with Burggraff. They over charged, let out home sit for approximately 8 weeks, were rude, lied, and over all unprofessional. My husband had to quit his job early to come home due to the stress the situation was placing on me. Two different employees either left or were dismissed from the company while on our home. One of which changed our floor plan without written approval and Burggraf charged us for the changes. They openly over charged items to the insurance company which causes the insurance companies to raise home owners rates!!! AFTER, asking and inquiring into how the money was being spent & letting them know I was looking into possibly getting a subcontractor I knew was cheaper they decided "we should part ways" we met with them and the owner stated "he is about making money & that meant 40% off every job". The owner also stated he could charge us what ever HE wanted according to contract..... only problem we never signed a contract. We didnt get our pack out list which is a list of items they packed up for us until approxi. 3 mo into the process. We parted ways as they requested but took a loss! but it was the only way to continue with getting our home back together. I suggest anyone needing restoration help NOT CALL them and if you do PLEASE ask ask ask questions and read every line item. because they went from saying we owed $11000 to $17000 to $49000. From charging us for work done to charging for work that wasnt by our request. Plus the money for cleaning of contents, packing out our home. If i had a chance to do it all over I WOULD NEVER USE THEM!!!!!!!!!!! under any circumstance!!!! The owner stood in our face and offered condolences for the loss of our son & fire of our home and stated they would do every thing they could to make the transition easy. When it has been anything but that!!!! They could have been professional & honest but that would have been too much like right!!!!!! read more

Burggraff did a GREAT job for me! We had some tornado damage repaired by another restoration company that our insurance told us we had to use but there shoddy repairs caused many problems including an electrical fire. Guess that's what you get when you use the cheapest guy. We contacted them and the insurance company and were told to file another claim and pay another deductible for their poor workmanship and they wanted us to use them again! Anyway we contacted our attorney and he told us that in Oklahoma you can use anybody you want to do the work you don't have to use the people they tell you to. I contacted Burgraf because they have been around for ever and have a good reputation. burgraf did a great job work was excellent could have been a little faster but atleast it was right when it was done. we have had couple minor warranty issues they came back and took care of so I would say I highly recommend these guys. read more