Luis, the manager at Burger King, was absolutely amazing. He was kind, respectful, and genuinely attentive while taking our order. I honestly did not expect this level of customer service, especially at a fast-food establishment. I rarely visit places like this anymore because customer service is usually disappointing. But Burger King completely changed that for me--all because of Luis. His professionalism, positive attitude, and care for customers truly stand out. Because of him, I would absolutely come back and recommend others to visit with great expectations. Luis is the kind of person who makes a difference and sets the standard for what customer service should be. Thank you, Luis. You are amazing at what you do--and you are most definitely 5 stars read more

Quick service at drive through, the manager I believe his name was Luis was very thorough with the order and made sure we had everything. They have definitely leveled up their service and food. read more

Was greeted at the drive thru and placed my order, but the person taking the order seemed to have switched (twice) - I had to put the same order in 3 times. When I got home one of the meals was missing ‍ read more

Luis provided exceptional service throughout our visit. He was professional, attentive, and genuinely respectful, which made our dining experience especially enjoyable. Our food was delivered promptly and everything ran smoothly. We truly appreciated his outstanding hospitality." read more

They always close early bummer it's the weekend guys come on do better even when they are open lazy ungrateful I ask for food to be made fresh because the food is always most often terrible and they still give me food from the hopper that is a wind wave that is not fresh when I ask for fresh food I want fresh food not microwave food I can microwave food. At home. read more

Fries we lukewarm... burger was lukewarm... only thing good was the root beer. NEVER going back to this location!!

Customer service! If I could give a review lower than one star i would. Greeted at the speaker and left waiting at the window for almost 15 minutes. Only to be told by one of the workers "well we not open yet". Tone was highly inappropriate. When I asked her name she told me, you don't have to know my name. The entire experience was disappointing. I won't revisit this location and I would advise anyone considering a visit to reconsider. I will also be reaching out to their corporate office to express my displeasure. read more

Burger King - ???? - Fast Food Near Me - Watsonville, California

They burnt my friends meat and they did not give him his fries he paid for with his hard earned dinero. The workers there called him a BBN. They did not put slappers/Peso Pluma on the Speakers. He was not quite happy with his visit to Thee Booger King. read more

I had a deeply disappointing experience at Burger King recently that warrants a zero-star rating. The staff's behavior was completely unacceptable when they made fun of my son's appearance. All he wanted to do was order a 8-piece chicken nugget, and somehow this became a reason for ridicule. Their laughter and rude comments about my son's appearance were directed at him, making him visibly upset. It is unimaginable that a place of business would tolerate such unprofessionalism and cruelty. This incident has left a lasting negative impression on us, and we will return ofc love the food . I urge Burger King to address this behavior immediately to prevent future customers from experiencing such mistreatment. But also the girl who had first commented about my sons appearance to her friends her legs looked like Chiken drum sticks witch out a smile to my sons face but still read more

They really have it together. Spotless, friendly, courteous, helpful, large servings and surprisingly very reasonable prices. I am gluten intolerant so I bring my own lettuce leafs to replace the bun. Great ice cream cone, better than McDonalds. We go regularly now. Great coupon offers too! read more

I wean to order my chicken burger the #9 And it took longer than expected ok I can wait But wean I got my food this kids wear arguing about the orders in front of me and then I get my order I sad to my self it ok we are get back on recovery of the covet-19 But wean I park to eat my food it was all rong Please burger king put ale's one or two keeping eye over this kids there messing up the order And i was really hungry , read more

Fucken love it :) never gets my order and the main manager is amazing guy ! Always helps me.

Wrong order for a few times now . They filled up my soda half ways ??!!!! A couple of times actually. I ordered a SPRITE. They gave me coke, half way filled. 2 ice cubes that melted within 10mim. Honestly, their food has improved. But I rather not risk it anymore. It's a hit or miss with your meal. Just go to the MCDonalds across the street read more

Burger King - Wrong soda, filled almost half way. 2 ice cubes that melted within 10mim - Fast Food Near Me - Watsonville, California

Idk if its poor Management or these women having zero respect for the people who shop there and pay their bills. But its getting ridiculous. Not only this morning a female having a poor attitude but I went there yesterday evening as well different gal same shitty attitude. I'm sure its because I have a rough deep voice but that's no excuse for messing with my food purchase the way they did today. read more

Burger King - And this one (same order) looks like some one punched it - Fast Food Near Me - Watsonville, California

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Twice we've been here - most recent was yesterday. I enjoy the Big King sandwich and the fries are delish. They're not so crispy that you can't eat them. Plus the seating is neat! I love how there's several types and heights of seats. I'll upload 3 pictures because it's interesting how they remodeled this place. Yes the customer service is lacking. Both times we had to repeat ourselves over and over, all the way up until the end where we paid for it. It's ridiculous they don't speak much English but our food was good. BF loves it because they have his combination of soda - coke zero with cherry and vanilla. Bathroom sucked - no toilet paper and soap either. Good part was when I told an employee, she got on it right away. How are employees supposed to follow the signs and wash their hands before returning to work without the essential ingredient???!! Overall, good food and nice ambiance. TV's need different channels but that's neither here nor there and probably not gonna happen. read more

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The service at this location is particularly good. That's not really common anywhere, much less a fast food place, but those folks behind the counter are always hustling, always friendly, and I really appreciate it. As far as the food goes - it's Burger King, everyone knows what you're getting, and they serve it up as the recipes call for. Not the best food in the world, but a great option especially if you only have a few bucks. read more

I don't regularly eat inside a fast food restaurant but yesterday I did because I had the time to spare. I was enormously impressed with the place. Here are a few highlight and things that stood out as impressive: - clean and decorative - the tables are modern and comfortable - the service was quick and most notably the presentation was great - each hamburger was wrapped tight and the cheese was evenly placed - the two soda machines are awesome. It's the coke machine that has a TON of options. There must have been 8 different types of Fanta. - everything was tasty - I asked for taco sauce and ranch and they gave me a handful of both - up to date music was playing. Not too loud not too quiet. - two flat screen tvs playing the music videos - the bathroom was clean and the hand dryer works awesome So that's some things. This place looks like it has had some poor reviews. My experience was great so five stars for sure. read more

Drive thru horrible My whopper jr meal was disgusting tons of mayonnaise tomatoes lettuce outside the bun in the paper wrap, my chicken fingers were cold. Never go there again read more

Worst BK I have ever been into!!! This place is dirty and unorganized. I know this place is in a bad part of town but com on!! its a major food chain! You have bums coming in just to use the bathroom and leaving it filthy. The soda fountain machine is dirty and looks like it hasn't been cleaned in years! The floors are gross and sticky and the tables aren't even clean. I will never come to this place again. read more

Experienced a very rude worker while in the drive thru. BK was having their 2 for $10 promo- so we ordered four whopper meals. The employee went ahead and charged us full price for the meals. When we questioned the total- and asked why she was charging us the full amount, she replied back with the ugliest attitude saying, "YOU HAVE TO LET ME KNOW IF YOU WANT THE DEAL." After that, she ignored us and never told us to pull up to the window. I wish it would've been you, who handed our food to us, because honey- I had time today and I'm the RIGHT one. Where is the policy that a customer must ask for a specific deal if it's being promoted all over the drive thru menu, window, etc? I've worked in fast food before & the promo automatically applies- whether the customer is aware of it or not. That's called prevention. Imagine a customer who didn't get the promo & paid full price & then comes back and want a reimbursement? What then? To the young lady that "helped" us today: You may have had a bad day seeing as you were working on Labor Day. Sucks to be you- but if you dread your job that much, please quit & do something you're passionate about. It doesn't cost anything to be a decent human being. read more

So I'm like a gluten free dairy free all organic person but I do love my fries and where I'm from the thing is in n out but let me just say that fast food definitely needs ratings because not all McDonald's Starbucks burger kings etc taste the same I hate inconsistency I don't mind mediocre but I hate stale fries and questionable looking food especially in fast food. This place was it when I lived in the area it was part of my childhood I have gone years without eating here but let me tell you when I had a whopper the other day my goodness the taste was exactly the same that I didn't even care I was eating antibiotic gmo food lol Im sure it all comes down to management so if that's the case good job I can def tell when I get old oil fries and I didn't so I hope that's always the case here read more

This is the most disgusting Burger King I have ever been in! Stopped in for a quick snack one night and made the mistake of trying to use the restroom. It was like something out of a horror movie. Absolute filth *EVERYWHERE*! Things were dirty that could only have been made dirty intentionally. It was so bad that I actually seriously considered calling the health department. If you don't have a strong stomach, stop reading now... Toilet was used by multiple people for multiple purposes and had overflowed onto the floor. Obviously-used toilet paper was strewn across the floor. Walls had brown smears everywhere. Gang graffiti on every surface. Floor was sticky. *REEKED* of urine. I left the restroom unused by me, threw away my food, and vowed never to return This franchisee is damaging Burger King's reputation, and deserves to be drummed out of business. read more

The employees lack customer service, but the supervisor really needs to work on their customer service. I order my meal and the supervisor got mad at me because i was waiting for my cup after they had already given me my meal. She said not to stand where you pick up the orders because I was holding up other customers. Like seriously they need to be trained on how to provide quality customer service. read more

I love this place. The manager is always working and always greets me with a hello. I have been in a couple times in the past few weeks. I usually use a coupon the comes in the mail and get 2 whoppers. My order is always right and done pretty quickly. The manager has given me a free drink a few times and strikes up a conversation with me about sports. We need more fast food managers like him! Great job keep up the great work! read more

they got my order my food wrong no refund but the food is good it all ok but still got my order wrong

Ordered cheese on my whopper. Paid for cheese on my whopper. Did not receive cheese on my whopper. Was already 10 mins out of town by the time I realized. read more

Check your bag if you go through the drive through! Was missing half my order, called to see they could somehow compensate me.. they said "I was to late" because I had already arrived home. read more

Horrible customer service, three employees having conversation while I was trying to order. Mind you I walked in and they looked at me and ignored me. Turned their two turned their backs walked away. One to the drive thru window the other to the back of the kitchen. The counter person acted with an attitude like she was so busy. Only to turn around after taking my order to flirt with the cook. Yuup! No welcome to burger king! Uugh! No more coming to this place! They act like they work for a union and you are there to serve them! Was I discreminated? read more

Worst customer service I have ever seen. I had to repeat my order 3 times and she still got it wrong.

I should have heeded the other reviews/warnings, but I thought they were talking about the bathrooms. Sorry, but this place sucks all the way around! I was handed my two burgers in the drive-thru before I even paid! They must have just been waiting for me under the heat lights! They tasted terrible, dry and old. The buns were all smashed and it was a disgusting meal. I used to love Whoppers, but never again! Yuk!! On top of that, a Whopper and a BBQ Slammer(?) cost over $6.00! What a waste. read more

Wen thru the drive through...bought an ice cream for a friend...it was falling over and was only about an inch high....when I mentioned it to the employee, Josh, he said they had a training video on how many swirls to do...(three)....I think he needs to learn to count.....when I told him that wasn't three...he said...there's ice cream in the bottom of the cone! WOW!!!! BTW...the cone was mostly empty! LOL go there from time to time and it's always slow and disorganized! HELLLOOOOO Let's train somebody about customer service....cause I guess you really CAN"T have it YOUR way! pssst.....note to self....quit going there! Duh! read more

Everytime I ordered crispy chicken burger the guy gave me half of my order in spicy chicken FIVE TIMES!"

Burger king is burger king but i went to the drive through twice recently and the employee made me feel like i was asking for to much and then had me park and wait and had the car behind me bring me my food as i was leaving instead of her bringing me the food i live close by but i refuse to go back to that one service is horrible read more

It is unfortunate but, after having made the same complaint MANY times over the past year+++, it falls on deaf ears and uncaring management and employees. EVERY time I go to this establishment, the Coca Cola is mixed with another soft drink. Either I take the time to taste in while in the drive thru line and hold up the entire line OR I park the car and walk in to TRY the inside fountain machine, which SOMETIMES is mixed, as well. I had one employee try to tell me that the lines "mix themselves".... ;) I have talked with counter clerks and management alike to no avail. My next complaint is to their Coca Cola supplier and the owners of that location. There really is no excuse for poor management, not in this day and age. All you have to do is follow the pictures and train your staff how to change out the syrup containers. read more

The worst. Forgot to put lettuce and mayo on burger. Gave me wrong drink. Order was to go but it was out in tray with somebody else's old French fries. The bathroom had homeless man with pants off. Stay away! Oh, and they told me to relax as there were new employees! read more

It got improve since the last store owner ran the place. I come here daily and get a coffee or something on the run. I highly recommend this place and the managers are nice. read more

Most likely the worst service ever! We ordered at 9:30pm and got our order at 9:55pm seriously does it really take that long get our food not only did it take forever but once we got our food we where rushed out because it was closing time seriously! read more

Horrible drive thru!!! Those girls were so rude. Stay away. You're better off going to McDonald's across the street.

The services was horrible, drive thru lady was rude when I was if it was my order because the cashier didn't want to look. They asked me a stupid question like what kind of hot sauce you want, like come on now, why ask me like I know, why not tell me which one they had and they only have one hot type of hot sauce. I had to wait a little bit to order when I was the only one. My sausage was cold but the pancakes were normal. read more

For some reason this location was closed Sunday September 16 during business hours. As I entered at 8pm, was told to get out because they we're closed even though they clearly had 12-15 people in line waiting to get food and the dining area was full. There was no signs saying that this location was going to be closed on this day. When I asked why, the manager shook his head and waved his hands at me, gesturing for me to leave saying "You can use the bathroom, but we're closed and you can't order any food". F*#K this location and f*#k the rude customer service. Small parking lot, sh*ty customer service. These are franchises so you know the local owner/management aren't very smart. DO NOT EVER VISIT THIS LOCATION. In fact, DON'T STOP AT ANY BURGER KING LOCATION IN WATSONVILLE. The Freedom location was also closed at 7:30pm on this same day. read more