Summary: The employees and manager stared into my face and blatantly LIED about receiving my order TWICE. After showing them the paper receipts for my order they tossed it in the trash and said they wouldn't give me my order. I wish I was joking!!!
Came here on Tuesday 9/3/19 around 4:20pm with a T-Mobile Tuesday offer for a free Whopper and also paid for a large fry. When I got to the counter the employees told me they never received my order. I showed them mobile order receipt and they just dismissed it, said they would give me the fries, but can't give me the free Whopper promotion because it's not in their system (LIE #1)...okay?
So I called T-Mobile thinking it's either an issue with their code or BK's system. T-Mobile offered me a new code, but the app doesn't allow you to redeem the offer if you already submitted one. I was in the store for a while trying to sort it out with T-Mobile. They weren't able to help and I was about to give up, but I figured maybe their system is slow today so I go back to the counter to see if they received my order. I see my orders printed on receipts by the counter. I take the receipts and show the employees that this is my order. They (all the employees: younger woman, older woman, who seems to be the manager, and an older man in the white dress short, who seems to be a store manager) lie and tell me they gave it to me already (LIE #2), while all giving me a blank stare. I tell them no, you only gave me the fries, I didn't get the whoppers. They stand around for a few more seconds giving me a blank stare, then the older woman says no, we can't give away free Whoppers, and threw away the receipt right in my face.
So what I'm getting from this is that they definitely got my order but chose to lie and say they didn't. Then when confronted with a mobile receipt, still denied it, and didn't try to help. Then when confronted with PAPER RECEIPTS, still lied and said no. Then finally came clean and said they don't give away free food. HAHA.
I decided I am never ordering from this location again. I've contacted BK corporate via phone, Twitter, email, and survey. STILL NO RESPONSE FROM BK. So now I've decided to just never purchase from this company again considering they don't care about their customers. SO WAS THAT REALLY WORTH IT, BK? You lost me as a customer and I made sure to tell all my friends and family to not purchase from you, and if they do, they are not buying from this location on 1680 Richmond ave. Was that worth not giving away a $3 sandwich, BK on 1680?
Also note the older woman was rude and dismissive so BK, if you need someone to blame, it's her. I've never felt so disrespected by a company in my entire life. I've ordered from this location once before as well and they took forever to make the food, and it was cold. read more