My review is only based on customer service. I order a burger and ordered it at the wrong location and tried to cancel it right away when I hit pay and noticed the address. I called the location where the order got placed in and (I know I'm spelling her name wrong, very sorry) Corrine answered and she was very serviceable and helped me with my order so I didn't have to drive wayyyyyyyyy to her side of town, since I was on blue diamond and Decatur. It may not be much to people but I appreciate her great customer service skills. I hope she gets a raise. Burger King, Treat employees like kindly. read more

The place has improved amazing! New crew. Aesthetically orange!!!! Burger is a lotttt bigger!

Excellent employee- Alexa! Every time she is working the drive thru she is so professional it sounds like a recording :)- Super articulate, friendly and efficient. Just a heads up that this one is a keeper! read more

I was in and out in 7 minutes on a Saturday morning - not sure if that's a good or bad sign The counter is fully automated, so you order at a screen and then wait to get your food. Quick, efficient, and easy. Much faster than the drive thru. read more

Burger King - Hash Browns - Fast Food Near Me - Las Vegas, Nevada

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I haven't been to Burger King for a while, so I thought I'd give them another shot. I made sure you tell them off the grill not under the light and as usual The meat was cold. It doesn't make sense if you have another Burger business across the street that's got 20 cars in line and people waiting to get their burger because you can see them make your Burger fresh.the Burger King would make some changes unfortunately it didn't happen for me again with Burger King. What a shame I truly don't like giving negative reviews, but I used to like Burger King now I go to the burger joint that you get a fresh burger every time your order you don't have to tell them anything. It's always fresh. read more

I noticed they remodeled the outside of the building to make it look nicer but the ac in the kids play area has been closed since before that. Funny how corporate greed is more important than the people they get the money from. read more

I don't understand why the drive thru is so slow. Not full of cars or anything. 20 minutes in the drive thru after ordering my food seems excessive. I entered the drive thru at 9:30 it is now 9:54 and I haven't even paid for my food. There are only 2 cars ahead of me!!!! I just don't understand read more

I would give no stars if possible! I thought a seen a Burger King come back commercial... absolutely laughable! I asked for lemonade they give me some pink lemonade that was watered down literally tasted like water. And the burger had nothing but a sh** load of mayo! And the fries were cold and hard! Shame on you Burger King!! This location is lazy!! I called to ask them if this pink lemonade was suppose to be tasteless and water down and opening our burger mayo everywhere and mouth full but they let their phone ring ring and then they hung up on me! Great customer service! SMH .. food is so expensive now a days and I wish I never wasted my money on a mayo and water and hard potatoes read more

If you're a fan of Burger King, go here. The staff is always so friendly and quick. The fries are always fresh (and that's my favorite). I will always go to this location read more

I was at the drive-thru at 1am tonight and met Tyler. He was running the whole place by himself. He still happily greeted me at the window, and it only took a few minutes for my food. Just wanted to give him a shout out BK! read more

Great service and glad the franchise got rid of the starchy fries and brought back the crispy fries. It has been decades. The place was clean as always. The entire burger industry hs gone down in quality. Their famous whoppers are still the good. read more

Disappointment would be an understatement. While there were two people ahead of me, the service was beyond disappointing. No friendly greeting let alone a "hello." The menu is difficult to navigate and oversaturated with it rotating between the combos and the value meals. While I understand this is fast food, with a total of 3 customers, I'm not sure what went wrong as I received a missing order and if I didn't ask for sauce I would've received none. As much as I like food, this Burger King needs to step their game up. Food: 2/5 Really greasy and almost going through the bag. Ambiance: 1/5 Very dull and dark on the inside Price: 2/5 While a lot of things are well overpriced, $2.50 for 8 nuggets is decent. I do hope that in the future this Burger King can align itself it better quality and service. read more

This BK has a great play place and a great staff. They're always very polite to me and my family. They also decorate for the holidays and even hid Easter Eggs in the play place. My kid's were so surprised! There are also a lot of places to sit and really easy to find power outlets. Bathrooms have always been clean, too read more

Absolutely awful quality I see why on Friday night place is totally empty and other burger places have huge lines! Also most uncomfortable booths and boring decor atmosphere. read more

Burger King - Compare this pathetic Whopper vs the corporate photos! This is fraud! - Fast Food Near Me - Las Vegas, Nevada

wow I just went to this location & I have to say bravo to the night crew here the woman was nice & the cook had my food hot & ready I have a burger king close to my house but I rather go to this location really great job tonight they really did a great job the only bad thing is I should've got another double cheeseburger but I will be back great read more

I never going to the fast food store need to waiting for my food over 15 mins and all they did was just packing to go order. I will never ever come back again very bad service and I asked for cancel the manager seems like doesn't care not even say sorry. read more

Waited 20 mins behind 1 car I checked to make sure we got the correct order because they seemed confused at the window. All items were there. I get home to find the wrong wraps and burgers made wrong. I called in to NICELY tell them to pause, repeat the order to the customer to save them time and headache. Well Maria! Hung up on me in the middle of me talking. Considering this is a national chain you should have a designated and well trained manager on staff to prevent these issue.. Explains the 2 star rating smh read more

you guys added fries onto my order so when I heard the total when I came to the window, it was more than the lady said she cannot take the fries off. I told her I did not want to pay for fries if I don't want them so she tried to give me a discount which is technically supposed to take off the fries and only took a dollar off the fries the fries were $1.50+ tax. You only gave me $1.09 off of that so I paid you guys an extra $.50 more on my order and didn't even get the fries. It's not the fact that I paid $.50 more, but if you're gonna charge me more then why not give me what you charge me for read more

Burger King - Fast Food Near Me - Las Vegas, Nevada

Drove not even 5 mins away after i got my food and the chicken fries were so cold already. It was so small and not even the regular shape of how the chicken fries normally are. Fast food never looks like the pictures but the Bacon Swiss crispy sandwich was so disappointing. read more

Burger King - Bacon and Swiss BK Royal Crispy Chicken.. lol - Fast Food Near Me - Las Vegas, Nevada

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I believe his name is Charles, he was working the window around 12:25 ish and he is amazing! He totally made my night better, while I was waiting for my yummy food we had a nice, respectful conversation about life. I hope everyone there follows his example because he is so wholesome with a great attitude (which we know is rare is fast food nowadays). Thank you to the staff at Bk for saving my horrible night! read more

We just got two chicken sandwiches from there that literally have the , driest, nastiest bun I've ever had on a sandwich. The sandwich is not edible. how hard is it to get fresh buns daily? read more

Holy crap I will NEVER go to this location again ever! The workers there are complete IDIOTS that can't even do a minimum wage job. And they want $15/hr? GTFOH with that noise! Our whole experience for "fast food" took over 45 mins. Let's start from the beginning. There was 3 cars in front of me when we got there. No big deal, that's about normal. Waited for about 15 mins before even making it to the speaker. Thought it was the lady in front of me taking forever, but realized afterwards when it finally got to my turn, that maybe it wasnt her fault, or at least not all of it on why it was taking so long. Once I got there, I waited literally for over 10 mins to even have them take my order, which was simple as heck, 1 family bundle deal. During that time, I could hear the cashier talking with someone in the restaurant about something. Didn't even care because I was already irritated at this point. I couldn't back out, there were people behind me unfortunately. Got to the window, waited some more for her to take our card for payment and to give us our drinks, which she never asked us what we wanted and gave us all Cokes. We must've been bothering her I guess. Then after waiting some more, she finally told us to go to the front and wait there for our order. Wow, even after all this they couldn't get a simple order together in time. There was no one in front of me by then. Once we got to the front, it took at least 20+ more mins of WAITING to get our food! Man what IDIOTS! I've worked at drive thru in fast food when I was a kid. Never had anyone wait more than 5 mins in line even with 10+ cars! Man, this was the WORST fast food experience in my life! Oh wait, the story doesn't end there! Look as that WEAK @SS Whopper that wasn't even HOT!!! They need to shut this location down. The owners clearly don't give a damn about their franchise restaurant nor do the employees. I wouldn't doubt they are the kind of people to spit in your food too! read more

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I imagine that this particular Burger King, at 5240 S Fort Apache Rd., probably won't care about my negative review with an average score of two stars. I assume that all Burger King Restaurants in the general area don't care, with an average score of between one and two-star ratings. However, with what I saw yesterday at this particular BK Restaurant, I urge you to note the filthy and unsanitary conditions and poor customer service from a disinterested manager. I take my granddaughter out to restaurants as often as possible. Being the typical granddad, I ask her where she wants to go, even though I know the answer. But you can only take so much McDonald's, especially knowing that it's not healthy food. I went through the same routine yesterday and urged her to try [the more convenient] Burger King. I know it is no better insofar as a healthy meal, but it's a way to broaden her scope of life and food. Walking into the restaurant, I immediately noticed the dirty tables, floors, glass doors, and service counter. But to be fair, most McDonald's aren't that clean either. I waited almost 10 minutes for the customer in front of me to decide on what hamburger to order. While waiting to give my order, I noticed the young man at the takeout window pressing down on every drink (bare-handed) with his palms to place the plastic covers. That immediately turned me off as unsanitary, but I continued my order with the unpleasant woman behind the counter. I waited over ten minutes while my granddaughter played on the slides and finally went to the front to check on the delay. What I saw turned my stomach. More of the same by the kid at the takeout window. But now I watched as the older woman dropped french fries on the counter, picked them up bare-handed, then placed (actually threw) them back into a bag. I continued watching the woman throw french fries and onion rings bare-handed into takeout bags. Then I saw her grab multiple empty drinking cups with her fingers inside those cups. Those were my and my granddaughter's cups. Finally, she called out my number, and I went to pick up the order, and she told me that this was not my order. I was the only person at the counter and insisted it was my order. After a few minutes, she returned the hamburgers to the heat lamps and threw the french fries back into the tray. Then I saw her take one of the onion rings out of the bag, eat it, then return the rest to the heated tray. At that, I had enough, asked for the manager, and told him to refund my money and why. The man never said a solitary word (no apologies) and refunded my money. Someone should call the Health Department at this store. read more

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We were stuck in the drive-thru for 30 minutes! It was a ridiculous amount of time before she even said a word when we were waiting to put on our order. It starting feeling like a kidnapping! So we finally get our food and leave so after we find we only have half our order! So I call the store to let them know we didn't get our while order and we are on our way back. The girl that answered has the worst attitude. She asked which whoppers I didn't get but I couldn't figure out which ones I had because the symbol is blacked out with a thick pen. I asked what's next to the onion and she replied with "I don't know tomato?" (it wasn't even tomato) with the worst attitude! And never at any point apologizing. I asked for the manager and she said she was the manager. Figures! I I went inside to pick up the other two whoppers she never even approached me. The guy that did handle it hardly spoke a word to me slowly shuffling his feet walking back and forth like he didn't even know where he was. They had a full staff in there so there was absolutely no apparent reason for the weight that we had in the Drive-Thru except now I witnessed that they are all moving like snails! There wasn't anyone waiting inside or eating inside. The wait was unjustified. I'm never coming back to this location. When we got home my husband found that his whoppers both had tomato and pickles which it shouldn't have. What an unpleasant experience!! Quality and service doesn't mean anything here. read more

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From the reviews we already know they suck so I will keep it short. I ordered a chicken meal with onion rings and got fries. The problem is there is three people in the drive through when it should only be one. This is the slowest Burger King in town next to the one on rancho. Being that I use to work at Burgerking in Highschool I know procedures and protocols unless they have changed. Long story short you guys suck. The only good thing is that the kitchen sis there job. The sandwich wasn't thrown together like other locations so good job PL and fry cook. read more

Burger King - Crispy bacon Swiss - Fast Food Near Me - Las Vegas, Nevada

If you love waiting 25-30 minutes for food at a drive thru when the average car length is 2-3 vehicles go to this restaurant. If you love getting bitched at by an employee named TAYA, go to this restaurant. Bitchy attitude , bitchy service, bitchy mood. Everything was horrible. The service was horrible. So horrible. Waited 7 minutes at the speaker drive thru before anything was said and then when she finally said "what can I get you?" I start uttering my order only to be told "one minute please" 20 minutes later it's time for me to claim my food and she goes "here, good day" super salty for god knows why. And I ask "do you think I can get my drink too?" And she goes "oh. Aight my bad" Don't go here Trash ghetto employees who think they're better than fast food.. yet they work there read more

I wish they didn't handle cash and French fries wearing same gloves without sanitizing. The person who gave me my other was polite, but extremely untidy I don't feel safe eating from this place. read more

Burger King - Cashier/ food handler "Nice pants " - Fast Food Near Me - Las Vegas, Nevada

Slowest drive through in all NV! Stuck in line for 45 min. Unreal! Then you are stuck and can't leave the way the drive thew is. read more

Burger King - Been in line for 40 min - Fast Food Near Me - Las Vegas, Nevada

Did a drive thru in Ft Apache- and their customer service was outstanding! Early afternoon- had an amazing girl training a really nice guy. Both were A++++!!!! So refreshing- so friendly. Don't let these two go anywhere- it's why I drive to your location bs the horrible one at Rainbow/Decatur. Congrats read more

First off person was super rude . I know McDonald's has the to order kiosks . But usually go through a drive through didn't see the one at the counter was busy with my daughter lady didn't really want to take my order and made me feel dumb. Then the place is so dirty especially kids area food everywhere like no one cleans ever . And aside from all that got my order wrong . Won't ever be coming here again . Most fast food isn't that great . But this was BAD. read more

Ordered through the app. experienced no issues or notices of any kind. Went to pick up food down the street. No response and no signage of any kind once at the restaurant and no one at the box to assist. Pull up to the window and had to get the attention of a cleaner that said store was closed. Why did app take the order? Why was there no signs? Went the next day and spoke with a older gentleman who was rude and refused to assist. Young man butted in and assisted and corrected everything. 2 stars to the young man for making things right. 0 stars for the supposed manager who said I had to go back and complain through the app. Be very careful of this Burger King. It's definitely a hit and miss read more

Terrible service. Drove up to the drive thru, no one greets us or ask to take our order, move up to the window and the girl is being extremely rude like we did something wrong, ordered a plain cheeseburger and it takes 20+ minutes, I see her come out of the side room and I ask her how long does it take to cook a plain cheeseburger, she says very rudely there's only one cook back there, meanwhile I seeing about 10+ meals go out to customers inside. Terrible terrible service and very rude. read more

Was on my way to the office & i had a craving for some french toast sticks. Wow. Upon arriving to my office to open up container was disgusted. How they would even serve old stale french toast sticks. Took a bite and it was hard as hard candy. They look super old. What a disappointment!!! SMH THE ONLY THING FRESH WAS THE WHOPPERS i ordered for someone else. Had to throw in trash. read more

Burger King - Fast Food Near Me - Las Vegas, Nevada

This is my 4th and last time I'll come to this Burger King again even though it's the closest to my house. The service is super slow every single time I came here! It wasn't like there's a lot of cars or people inside or in the drive thru either! I was in the drive thru with 2 cars in front of me. Each of those 2 cars we're trying to order and it took each of them literally 6min to just get the order in. I'm not sure what went on with those two but from what I've seen from what they got, it wasn't a lot or anything. Just 1 bag each and drink, so looks like just a meal each. After ordering it, I watched them wait another 4min to just get the food. I was waiting a total of 20min before I got to my turn at the window. I had a coupon for free small fries so I handed it to the cashier first. Then he asked me for payment for the rest of my meal, so I handed him my credit card. Something felt off so after he hands me my meal, I ask for a receipt (I never do) and he didn't take the free fries off. I asked him why he didn't and he reached in the trash can to get the coupon and had to get a manager. I then had to wait 4 more minutes to get a refund. He basically threw away my coupon and charged me for the fries. He didn't apologize nor did the manager. I was at the drive thru over 25min for a sandwich and small fries. There was no sense of urgency or anything. I DO NOT recommend this Burger King!!! read more

Service 5 Stars. Fast and friendly drive thru employees. Ordered 3 Whoppers with cheese, large fries and onion rings. I drove 1min across the street with my order. We sat down to eat, burgers were cold and cheese not even melted on patty. Fries and onion rings were hot though. Actually got a belly ache immediately after eating half a Whopper. Sad.. read more

The drive through lady was so rude. I said do you have slushies. She wouldn't tell me which one they had and the menu only showed One. read more

Burger King - A sign On the side of the building - Fast Food Near Me - Las Vegas, Nevada

Who ever owns this business should be ashamed. (Here's Why) -1 Star for Poor Service: Go to this Burger King if you want to wait 10+ minutes with a bad business -1 Star for Cleanliness: It feels gross and very unwelcoming as soon as you walk in. A good business is the opposite. -1 Star for attitudes: Not only were the employees attitudes miserable, the "General Manager" embodied the same characteristics as their teenage employees. Conclusion: 2/5 Stars Not reputable for good ethics and customer service. read more

I totally understand the hard time establishments are having finding and keeping workers, but I got in line at 10:05am for breakfast (drive thru only might I add), and was about 4 cars back from the ordering position. I got my turn to order at 10:26, to which I was told "one moment please". I waited for four minutes and saw the menu board change from breakfast to lunch. Magically he was back and I asked if I could still order breakfast (at exactly 10:30 now) and was told no. How convenient they made me sit and wait four minutes then came back just after it changed over to lunch. The wait here isn't worth it - and they clearly don't care about their customers. Don't even bother - I know I never will again. read more

A nearby Burger King for me, was inside last week and ate. Today the drive thru is a mile long, and I intended on dining inside and watch there Burger King TV. I get to the door and it's locked, why? I don't know. Maybe they are reminiscing back to quarantine times again??? At least put a sign on the door as to why. I can't stand places that do this. Lunch today was down the street with a open dining area. This location is losing points with me. November 12, 2021 3PM read more

Tacos Tacos Tacos please. The BK $1 tacos are legit! The food is good at this location, however the service is horrible! We went through the drive thru, we had a small $14 order. We were asked to pull around to the front and park so that she could take care of the two cars behind me. She seriously said that, "so that I can take care of the cars behind you". "Is that okay with you" I was like okay if that is my only option. I really wanted to respond NO, it is not okay as my order is small and what could possibly take so long to make. I politely obliged as I thought that I am not about to upset someone that is making my food. She had me by the cooch. What am I to do, refuse and piss her off so they can do something to my food? No thanks, I will play nice regardless of how ridiculous the request. I thought I was at BK NOT Mc Donald's! I feel sorry for folks that place a big order! When they brought my order to me, they forgot my requested in advance sauces. She replied they are in the bag. I said I just looked and no sauce. She did not believe me so I was forced to take everything out of the bag and show her! UNACCEPTABLE! I had to wait some more :/. Not good service! I filed a complaint at www.mybkexperience.com from the receipt. read more