I'm going to need the staff working here to learn to open their mouths and greet customers at the drive through. One guy just looked at me when I got to the window... Can you at least make sure you have the correct order before you just try to take my $$? Another just gave me the food order until I told her, "That's not my order". She was like aren't you such and such" No, you would have known that, if you had opened your mouth to first greet me at the window. read more

Wish I could rate with a negative number!!!! The manager at the Livingston road BK is beyond rude, disrespectful, and of no help. I asked the cashier for my sandwich to be cut in half (since there's no way to request that thru the app). The manager yelled from the prep area for the cashier to give me a plastic knife to cut the sandwich myself. After some back and forth I asked for a refund. She did not assist but rather said I'd have to go thru the app since I ordered through the app. I asked for her assistance but she was not helpful. I was still hungry lol so I went to another Burger King. At that BK the manager said she's heard bad reviews from 3 customers about the Livingston Road BK Manager. The customers opted to go to her BK in another county and further from their homes so as not to deal with that manager. The manager (CiCi) was not always rude like this. In years past she was pleasant and welcoming. Not any more. Not sure what happened but a change (besides the new construction) is needed at that location. read more

New look building... same crappy service but now it cost more .. cheese and sauces are extra ! Burger King...ugh.

The manager is very disrespectful with her attitude. I go there daily thru drive thru n if she's working it's ALWAYS some smart comment or rude behavior. I've decided to not go back because of these experiences. Light skin girl/guy with mustache... read more

to start off this review, been many Burger King's be honest with you the most shittiest one I've ever these little fuckers can't even know how to cook. The buns were soggy like they have been dipped into water and cooked again mozzarella sticks taste like absolute shit for the service was absolutely shit. The workers were rude The bathrooms were absolute shit, my opinion about this restaurant is shit read more

This place continues to disappoint me, I waited in drive thru for over 28 minutes, then... Yup you got it, my order was wrong and COLD! I waited that long because once you order, you're committed to staying in line because you can't get out. If you're wondering why! read more

The food has normally been ok but today 3/26/2023 the burger bun was burnt and the fries were raw. I don't eat there that often. read more

Burger King - The bun is BRUNT BLACK! - Burgers Near Me - Accokeek, Maryland

I've now made the mistake of coming here a few times. I tend to give business the benefit of the doubt. This location has the slowest service of any "fast "food I've ever been to. read more

First time trying the Burger King Taco. It is very tasty. I will definitely buy 2 more next time. read more

Burger King - Burger King Taco - Burgers Near Me - Accokeek, Maryland

Lazy employees closed 50 min early. The employees were on their phone inside and refused to take any customers. Manager should be fired. read more

Burger King - Spicy Crisp Chicken Sandwich - Burgers Near Me - Accokeek, Maryland

Got the new chicking sandwich. Couldn't eat it because the chicken was hard as a rock & my mozzarella stick were old too. Looks like they were understaffed so I feel bad for the people working here. read more

Every time patronize this burger king in the morning, Jamie is always extremely pleasant. Thank you read more

Ordered a bacon king this is what I got. Tried to call the store and no one answered the three times I called. This place is absolutely trash. Do not waste your time go to B&Js it's literally right across the street read more

Burger King - Single Sourdough King where is all the bacon??? Y'all got me. - Burgers Near Me - Accokeek, Maryland

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Customer service has improved. However, this location is ALWAYS out of something every time I come to order. it never fails no matter what time or day or night the response is "we are out of...". I feel it would be easier to ask "what do yall have?" before placing my order. I periodically give this place another chance and am disappointed every time. I can't support this Accokeek business anymore. read more

No where does it state you no longer get refills with your coffee; was there trying to enjoy breakfast but they said we no longer give free refills but you can purchase a senior coffee-WHAT!!! This restaurant has gone down hill since the 2 jokers from some company were there earlier in the year and did not care about any customer service and that's obvious since the company never responded to a letter either. That's ok-finally got my money back for such idiots. As for the coffee; you no longer deserve my service. What do you do for people who want tea since it's not at the soda area and why not have a pot for coffee; never heard of no refills on that and won't fall into that trap again. read more

If I could give it zero stars I would. This place is disgusting. My whopper was nasty. Fries overcooked. All of the tables were dirty. The floor looked like it hadn't been mopped in a few days. Just yuck. There were no other customers and plenty of people working so it was baffling why nobody was cleaning the seating area. I will never stop here again. Do better. This is embarrassing. read more

Taking forever for a whopper is one thing, having it made wrong is something else. Wait forever for the correct one and I'm the only customer in here. What seems to be the issue? I'll leave super quick and never come back if that's what you want. read more

Hot garbage. My fault did not checking my bag but there fault for not doing their job. Got home and was missing the sandwich and called. No offer of discount on my order. It's the food or a refund. How the hell can I return food that I don't have ? Took entire preset back and again they refunded me but no coupon no anything. Don't waste your time. read more

The drive through service was horrible. The cashier dropped my quarter and wanted to charge me as if I dropped the quarter. Plus he made me get out of my car to bend over and pick it up the same quarter in front of him. I felt violated because I had to bend over. Plus they messed up my order. I ordered a two Hershey pies and the second window gave me a Twists pie. read more

"30 nuggets"..."30 nuggets" cashier stating as we walk in with 3 people waiting for their orders, we are waiting for our order to be taken, 2:00 on a Sunday afternoon. Everyone who had ordered looking bewildered as no one is picking up their 30 nuggets. Finally, a guy walks up and says, "what's the order number?" Ahhh, don't you know if you ordered 30 nuggets??? SMH...anyway, we placed our orders (2 separate) and it took over 10 for my two whoppers to come out with burned bottom roll, hard top roll. My friends order was 8 minutes (placed order right after mine) after mine coming out and was totally WRONG. Had to give it back -- now, we handed the cashier the coupons so there is nothing to screw up but yet and still..it was screwed up. Again, bread burned, hard and barely edible. Won't be going back to this location. read more

The worst Bk I've been too. Waited 10+ minutes in line for me to get to the window and my food still wasn't ready. This isn't my 1st incident, every time I come here it a issue either with food or employees. read more

I've recently started going to this location because it is close to my guy! It always seems like it is closed when you first pull up! However, I have not had any problems with ordering in the drive thru or ordering inside! And I know my ordering can be very specific because I am not the only person that is usually adding or omitting items to my sandwiches! However, they always get it right! Today we ate in and the staff were very friendly and accommodating to us! I will def go back to dine in and def to order from the drive thru! read more

I have tried and tried again with this particular burger king and I cannot anymore. I have gone into this location on several occasions and every time I order the same exact thing, and each and every time they get my order wrong. everyone makes mistakes I understand that, but what really takes the cake is that the manager (dark skinned woman, skinny with a lot of gel and weave in her head) laughed it off like it wasn't a problem and then I guess the employees making the food got an attitude and made the sandwich horribly sloppy. From top to bottom customer service in this store is severely LACKING. Young employees with profanity and no real sense that "hey I'm at work let me try and have some decorum" Its like a kiddie playground! read more

Worst service I have EVER seen. No way any one should be operating at this level of customer service. Plus they gave me someone else's order. read more

I don't know who work here but they needa gtf cus dis too much. Can't even get a decent breakfast sandwich cus the MEAT AINT EVEN COOKED. read more

Burger King - Trash - Burgers Near Me - Accokeek, Maryland

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This place is trash. It's been trash for ten years. I stop in every blue moon to see if it has improved but sadly, it seems all downhill. Burnt food and bad service. Not to mention the pipe heads that frequent the parking lot. Don't waste your time read more

If I could give it a 0 I would! Just stood in line for over 15min on a Sat. to get breakfast and the line was 10ppl deep. Finally when 2ppl in front of me were getting close, they were turned down exactly at 11am before I even got to the front! And they had been waiting for closer to 20min! All while the service was slow, the girl at the front kept walking away and took forever to get ppls orders in!! We were all pissed and had every right to be! Deplorable service at this location. I even witnessed a woman ask for a manager who took her precious time coming out to address the woman's issue which was that many of the tables were filthy and it wasn't even lunch time yet! When we asked was there any breakfast left the answer was no. No apologies or advance notice to customers who had been waiting for over 15-20min. Do yourself a favor and keep driving don't even waste your time at this location! read more

I am literally sitting in the drive thru and the person on the other end asks "how they may help" and then I give my order and they don't respond so I finally pull up and guy is just chilling. Headphones off dead ass chilling‍. read more

Absolutely the worst Burger King I've ever been too. Left me in the drive thru for over 5 minutes at the pay window, walked past the window several times, I attempted to get their attention, young man looks me in the eyes, and outright ignores me. Never tended to me, just left. This is the 2nd time something like this has happened at this location. The first time, they had me pay, but requested that I wait at the pay window until they were ready to give me my food at the 2nd window which no one was at. Never again. read more

I ordered a 5 piece chicken strips. I get home and open the box , there are 4 full sized strips in the box and on that is about 1/2inch long. I go back and they said, I'm sorry, let me replace those for you. While I'm waiting a manager comes over and I show her and asked "how could someone put that in the box?". She says "I'm sorry" and hands me a new order of strips. I open that box and it has 4 full sized strips, the 5th is half the size.of the other 4. Who could make this up. Unbelievable stupid. read more

Burger King - Where is the fifth tender? - Burgers Near Me - Accokeek, Maryland

Once again disappointed by this place - EVERY time they get our order wrong. This time they shorted us an order of fries. Next time we'll go to Wendy's. read more

Zero stars. Order totaled $6 and some change. Gave the guy an $100 bill...he in turn gives me $73 in change (should have been $93 as clearly stated on the receipt)...my boyfriend counted his money before pulling off and caught it...it was not a mistake, it was deliberate...stealing from customers is not acceptable. Make sure you count your change....Contacting corporate as we speak. read more

I live in Accokeek and work in Fort Washington so this is the closest Burger King to me. Every time I come to the Accokeek location I am disappointed but I try and give it another chance after a few months. Nothing has changed. The service is super slow although there are several people working. This indicates poor management of the workforce. My order has never been right, EVER and the hamburgers are just thrown together. Today I went inside after being in the drive-thru line forever because my order was wrong yet again. The young man who helped me at the front counter was very professional and attentive to my concern. The people in the back including what I assumed to be the female manager being loud and super unprofessional with the other staff were all a hot mess. Clearly the general manager of this store has very low standards of who is hired to manage. It impacts every level of this store. Training and high expectations of professional customer service matter. I want be back but I will continue to read the reviews posted. I suggest you do the same. read more

Slow and inefficient service. Avoid if possible. This place blows. 12 minutes for 2 burgers and one large fry. I was the second guy in line. read more

This location has some of the most incompetent people working there. My family order our food and sat in the drive through while the person taking payment messed up the order of the person in front of us. He went and got the manager and instead of the manager asking the woman in front of us to come inside to resolve her issue, they proceed to take the 15 min correcting it while the rest of the cars in the drive thru we honking and frustrated. Instead of patronizing this location, I drove off. The manager was stupidest person I ever met. Calling him a manager is a joke! read more

Ordered the Snickers pie, got home and opened it, and it had mold all on the top of it! Thank God I didn't eat it in the dark! Disgusting!

Customer service is seriously lacking. A lot of profanity from employees while talking amongst themselves. If there are customers in the restaurant that type of behavior should not be tolerated. read more

I've worked at this location but quit awhile ago. This location is very nasty. when the inside closes at ten, the kitchen no longer uses gloves to prepare your food. If you ask for you food to be fresh, they take old food (fish, chicken patties and/or chicken tenders) and just tossed them back in the grease. Certain sandwiches should come with 2 slices of cheese but they will take one slice and break it in half still charging for 2 slices of cheese. I've seen my former co workers drop food on the floor and toss in the grease saying "the heat will kills the germs" . They've served passed it's expiration date. I would recommend if you decide to eat here to order your food inside and watch them prepare it. read more

I walked in the store and was the only customer in the place. No one was at the counter. After a couple of minutes someone in the back area happened to look at the counter. The counter person was a new employee and was having a small problem in working the register. She asked another employee for help. I was the only customer in the place and it took over 5 minutes to get my order; a couple of burgers, some nuggets, and a pie. She handed me my bag. I checked the bag and found a part of the order missing. Rather than tell her what was missing I handed her the bag back and said to check the order to ensure what I ordered was in the bag. I politely explained that this is the most important thing she should know how to do. You don't just hand a bag over to the customer without verifying if everything is there. Being a new employee is no excuse. Working at BK is not rocket science. At this point she seemed lost and confused. Finally the manager jumped in and did what she should have done in the first place. And on top of everything else, the drink area was a mess. There was spillage all over the area, they were out of straws, and the cup covers were scattered all over. The bottom line here is that this is just another common occurrence in this BK. If they are not screwing up your order, they take forever to get it to you. And to make things even worse, when I went online to tell them about my experience, they stated that you are only allowed one entry per month. I had input another experience two weeks ago. Looks like the corporate office doesn't want to get flooded with complaints. This place has NEVER gotten better over the years. read more