Approximately 2 weeks before Christmas I took my Canada Goose in to the Oxford & Hyde Park location to have the zipper fixed. I decided I might as well get it cleaned. It took a little longer to get it back and when I did, I discovered they had washed the jacket, Coyote fur and all. The fur trim was ruined and the jacket shrunk. I advised the location what happened and after contacting the store where it was purchased and providing a receipt of the current retail value of the same jacket not produced any more, they wanted a bill of sale. Unfortunately the jacket was purchased 10 years ago and the person who bought it passed away. The store didn't have those records. I did some research and found that the fur could be replaced at a cost of $200-$300. I told them I would take $250 for the cost to replace the fur. Jan. 26, I received a check from Kristine Chenery for $45.00. Apparently customer service isn't their number one priority. So now, I paid for my jacket to get a new zipper, cleaned, have no fur trim and a jacket that's too small for me. And they think the $45.00 is sufficient. Do NOT trust your high end clothing or belongings to this company. And I wonder if the lady who discovered her Canada Goose wasn't hers, ever got her coat back? read more