My appointment was made one month in advance, and the wait time exceeded 45 minutes. Had I been 45…read moreminutes late for my appointment, I wonder if I could simply smile and say "It'll be just a moment, mkay?"

Had an 11:40 appt. with Angela Bowman,got stuck in trafficand according to Amy G at the reception…read moredesk I was "a FEW minutes late"and she would have to check with Angela Bowman.She kept me waiting at the desk for a good 5 minutes,came back and said she would have to re-schedule me.I reminded her the last time I was there I waited for well over an hour to be seen.I am not doctor happy and never go unless I really have a problem,and had fasted from the evening before so I could get proper bloodwork.Needless to say I walked away madder than hell and sure as HELL didn't re-schedule.Don't recommend them unless you have plenty of time to waste and are fond of a "doctor" who thinks more of her CLOCK than she does her hipogratic oath and her patients!!! Michel Dawson If there was minus stars I would select a big MINUS

I accompanied my husband to his appointment today with Dr. Kipreos. This was the first time seeing…read morethis doctor. I was grateful that the practice was able to work us in on such short notice. The nurse doing patient intake was very knowledgeable and efficient. We had a short wait for the doctor but considering that the appointment was last minute that wasn't an issue for me. Dr. Kipreos was extremely detailed and attentive. He asked detailed questions and made sure that we had all our questions answered. He prescribed a new asthma inhaler and made sure that we understood that even with insurance it would be pricey. He advised us to ask the pharmacy if the Rx would qualify for Good Rx discount. This advice reduced our out of pocket expense from $264 to $152 for the prescription. The pharmacy did not offer that option. I had to ask for it. Kudos to Dr. Kipreos! After meeting with the doctor, we moved to a different area in the building for X-ray and bloodwork. The medical professionals we worked with were awesome. One offered to bring me a wheelchair for my husband and that made moving around the facility so much easier. Around 5:30p we received an email from Dr. Kipreos following up on the labs. All in all this was a good experience.

I went in for a scheduled annual physical covered at 100% by my insurance benefits. I ended up…read morewith a bill because I was charged for two visits because the NP asked me questions that I answered. This is dishonest and a bad way of providing services. I've gotten different answers about the double dipping of charges, but no resolution. If I can't trust the medical provider, why would I let them make decisions about my health? I got stuck for the $17 dollar mental health fee also because I used the online pre-visit check-in and answered the questions. Something similar happened the prior year so I was ready to prevent it this year. Still stuck me. Just to follow up....after speaking to the Novant billing department they will make sure the office puts up more signs to notify unsuspecting persons they will double bill you if you answer questions. I've worked with Worker's Compensation for over 30 years and not seen anything quite this dishonest!

Poor bed side manor. Poor everything. Was seen for bad balance and trouble walking. Got CT of…read moreBrain. Was told I was fine. As I left almost falling on my face. I went to read my CT results after I returned home. Tech stated my brain had shrunk like a 60 yr old, I'm 45. Went back to PCP, she again said "Your fine". Then PCP was too busy,made appointment with another associate on August 27 @ 2pm had to get person making appointment to spell out his name for me to add in calendar. Showed up just before time, they said I didn't have an appointment. They then asked me, who made the appointment? When have you ever ask the name of the person of the one making the appointment? All I could say was that they had to spell his name out for me when making the appointment. So someone had erased it or the lady I was talking to just said that she was putting it in and not.

My husband has been using this cardiology group for several years. His experience here has…read moregenerally been a positive one. Today we arrived for his appointment a few minutes early and only waited about 5 minutes before his name was called. He very much enjoyed the great sense of humor demonstrated by the nurse taking his vitals. The appointment went fairly quickly and we were able to leave. I'm pleased with the quality of care he receives at this practice. They appear to be very thorough and are very responsive if we have a question between visits.

2023 Nov 29, 10:00; Mt Airy NC…read more Parking - 2 like most Novant medical facilities, parking for patients was not top of the list Location - 2 outskirts of town. Can be a bit of a winding around to get to. Customer Service - 3 ok this visit, but they have posting about violence to staff. Got to wonder. Pricing - 3 medical is high anywhere even with insurance. Restrooms - 2 need to ask to use. But clean and well stocked Cleanliness- 4 lobby and areas seen are very clean. Seating- 2 very crowded on my visit. I am not a fan of medical facilities in general. I don't know anyone who is. However, some are a better experience than others. *The experience generally consists of the arrival component, how you are treated when you first arrive. - this visit was good in that piece. *The next component is the initial wait to be seen. This can and does go both ways in different places and or visits. - this visit was reasonable. *Next is when they take you back to the "treatment area" emphasis on "treatment ". Many places this is a dumping ground where you often wait and wait and wait with no update as to when you will be seen. - this visit this wait was 10 minutes. Reasonable compared to other visits. *Next is interaction with the staff. While professionalism is important, it is also important to treat people as people and not a "widget". - this visit was a widget experience. *Next the closure of the staff "treatment " where things are explained and questions answered. Staff should but rarely keep in mind that most patients are not medical personnel and need much more clarification on proposed future treatments and outlooks. - this visit was an example of what needed improved. *Finally the financial aspects. Most assuredly one of the most critical areas that most medical institutions muck up royally. And frankly this is the fault of said institutions! Convoluted, murky pricing mechanisms are the result of corporate corruption within a field that should be the most transparent of all life experiences. The disaster that is failing medical institutions is wholly their own fault. When do you go to the grocery and pick up items to buy, take them home and then find out what the costs are? The reason pricing is so difficult is because the institution is trying increase profits through non transparent means. - this visit my insurance paid. Not all people are as lucky. So overall, this visit was good. I have visited here before with marginal results. I recommend going with a smile and good manners and see where that comes out.