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    10 years ago

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    Novant Health Cardiology - Waiting room

    Novant Health Cardiology

    3.5(2 reviews)
    2.3 mi

    My husband has been using this cardiology group for several years. His experience here has…read moregenerally been a positive one. Today we arrived for his appointment a few minutes early and only waited about 5 minutes before his name was called. He very much enjoyed the great sense of humor demonstrated by the nurse taking his vitals. The appointment went fairly quickly and we were able to leave. I'm pleased with the quality of care he receives at this practice. They appear to be very thorough and are very responsive if we have a question between visits.

    2023 Nov 29, 10:00; Mt Airy NC…read more Parking - 2 like most Novant medical facilities, parking for patients was not top of the list Location - 2 outskirts of town. Can be a bit of a winding around to get to. Customer Service - 3 ok this visit, but they have posting about violence to staff. Got to wonder. Pricing - 3 medical is high anywhere even with insurance. Restrooms - 2 need to ask to use. But clean and well stocked Cleanliness- 4 lobby and areas seen are very clean. Seating- 2 very crowded on my visit. I am not a fan of medical facilities in general. I don't know anyone who is. However, some are a better experience than others. *The experience generally consists of the arrival component, how you are treated when you first arrive. - this visit was good in that piece. *The next component is the initial wait to be seen. This can and does go both ways in different places and or visits. - this visit was reasonable. *Next is when they take you back to the "treatment area" emphasis on "treatment ". Many places this is a dumping ground where you often wait and wait and wait with no update as to when you will be seen. - this visit this wait was 10 minutes. Reasonable compared to other visits. *Next is interaction with the staff. While professionalism is important, it is also important to treat people as people and not a "widget". - this visit was a widget experience. *Next the closure of the staff "treatment " where things are explained and questions answered. Staff should but rarely keep in mind that most patients are not medical personnel and need much more clarification on proposed future treatments and outlooks. - this visit was an example of what needed improved. *Finally the financial aspects. Most assuredly one of the most critical areas that most medical institutions muck up royally. And frankly this is the fault of said institutions! Convoluted, murky pricing mechanisms are the result of corporate corruption within a field that should be the most transparent of all life experiences. The disaster that is failing medical institutions is wholly their own fault. When do you go to the grocery and pick up items to buy, take them home and then find out what the costs are? The reason pricing is so difficult is because the institution is trying increase profits through non transparent means. - this visit my insurance paid. Not all people are as lucky. So overall, this visit was good. I have visited here before with marginal results. I recommend going with a smile and good manners and see where that comes out.

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    Novant Health Cardiology - Entrance

    Entrance

    Novant Health Cardiology - Checking in

    Checking in

    Novant Health Cardiology - Front door

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    Front door

    Burciu Catalin MD - internalmed - Updated May 2026

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