I am making a public record to warn others of Burback Motors, Inc's dishonest business practice with my car & their failure to take accountability.
They advertised services on their website that they could not perform & their modus operandi was to take as much money as possible without fixing the actual problems they were tasked with, then trying to sell me to their friends for additional repairs.
When I asked to get my car fixed properly or get my money back (neither of which have happened), both Pam and Mike screamed and yelled at me over the phone and in person on multiple occasions.
I warned them I would be reporting them to the DOJ Consumer Protection Agency & the Better Business Bureau, but they still refused to help remedy this situation.
They showed their true colors as unprofessionals who could not keep their word, and in business all you have is your word.
They took total advantage of my trust. Do not do business with these people.
My story:
I took my 1989 Mercedes 190e to Burback to get a door-lock repaired and have them get my car winter-ready so I wouldn't have any issues in the upcoming winter season. They advertise free weather inspection on their website. I told them I was on a fixed budget. On 8/27/15 Pam and Mike at Burback told me it would cost $298 to fix the lock. During their inspection of the car they discovered a loose belt and quoted me $400 for the repair. Nothing was given to me in writing, and they made no mention of additional labor costs. I told them to continue with the repairs. A day or two later I got a call telling me it cost $1,400 for the repairs, and then the following day I got a call from their mechanic telling me it would be $1720 in total. I had sticker shock. When I went in to pay them and tell them about their initial quotes to me changing, Pam said I could pay the $1,400 now and pay the remaining later. THEN they informed me after I wrote the check that they noticed my transmission was leaking fluid in their repair shop. I was very angry they had just taken my money and were now trying to sell me a $3,000 transmission replacement at their friend's shop next door. I became angry and upset. When I finally came to pick up my car, there were many additional unauthorized repairs made:
1.Door lock $298.00, 2.Hood shock $61.00, 3.Belt tensioner adjustment rod $27.00
4.Belt tensioner $368.00, 5.Belt $45.00,6.Belt tensioner shock $59.00, 7.Fan clutch bearing bracket. $268.00, 8. Transmission fluid $21.00
Statement said: Parts $1,126.00
Labor $563.00 Total cost $1,720.00
Originally they quoted me $698.00 total. And at no time did they ever give anything to me in writing unit I paid. I took my car home, and less than three weeks later my car broke down on Hwy 26, leaving me stranded. I called Geico to tow my car back to Burback because we had a contractual agreement that they get my car inspected and repaired for winter and I was about to be picked up by a carpool to go to a wedding that hour. Geico never came. When I returned the following day, my car had tickets all over it. They then towed it back to Burback, who refused to fix my car & told me my transmission was out. I called Geico again, who refused to tow. Burback Motors refused to fix my car or refund my money for breach of contract, yelled at me to move my car, then sold me to their tow driver for $125. DISHONEST SCAM ALERT read more