I toured one of the cottages, separate from the retirement apartments. Manager said I had to pay…read morefor new carpet or flooring for the bedroom. They were not going to replace the aged Corian bathroom counters. The back fence had been painted but not repaired. She said it was a 2 year lottery project to fix the fences so could be repaired within 2 years. No signage anywhere. I got completely lost twice looking for the Admin and then an exit.

Seems that since the New Owners, "Dial" have taken over, many services have gone down the drain…read more ie: meals, maintenance & repairs. Many of the beloved employees have either been let go or fired. And the ones left or newly hired are poorly qualified. And seems like the independent area has become more of a dependent living area. It's NOT what it use to be.

Stayed in the guest accommodations this week while visiting a resident. We were quite pleased!…read moreGreat service, free breakfast, kitchen, living room w/ cable, coffee, snacks, and access to fine dining. The breakfasts are amazing--matching five-star hotel fare. Nice, firm, adjustable bed, and convenient location. Recommend highly

Seems great and wows you at first but, unfortunately, is unable to follow through with their…read morepromises. Do not move here if your a foodie- you're taste buds will be disappointed. My grandmother doesn't have much that she can enjoy anymore but one of the few things she can enjoy is great food. The dining room is very inconsistent, and has a very high turnover rate. Not only is their food quality not resort style like they advertise but what they do cook- you better hurry- because they don't make enough of it. Another area that could use some addressing is the planning of Sunday meals (many families) and holidays... often the residents who don't have family come get left with scraps if they're not down there early enough to fight the crowd. There should be a separate eating area or food saved aside to guarantee they get the SAME meal that was advertised on the menu.

I'd give this place zero stars if I could. Any positive reviews that are being left, are being left…read moreby people that work at this facility. And the only reason for that is to offset all the negative reviews. They have multiple complaints against them by family members of the residents. Don't leave your loved ones at this place. They are understaffed and under qualified to take care of anyone. I have a family member that has been here a couple weeks and within that time, I have seen him decline drastically & have seen so many unacceptable & inhumane treatment of not only him, but the other residents. It has been excruciatingly hot outside and there central air was broken for at least one week that my loved one has been at this place. You have to literally stand there and make them give your loved-one a bath. Clothing, food and snacks have gone missing/stolen from their room. They didn't have running water for at least two days. We had one resident there asking us if we knew when they were going to turn the water back on. When they do have running water, dirt comes out of the sink pipes. Because of how disoriented my relative is, he actually has drank this filthy water. We're constantly having to take our loved one bottled water because of how dehydrated and thirsty he is. They even have the maintenance guy filling in for the CNA's, someone that has no formal training. My loved one is unsupervised, has fallen multiple times because he is hopped up on meds that they shouldn't even be on, prescribed by the nursing home dr - which by the way is only there once a week. My relative has already tried to escape a couple of times, and was literally able to make it out the door. That only goes to show that there isn't enough staff working there. I don't even know how this place can remain open. This place needs to be shut down. If I had power of attorney, Our loved one would no longer be staying here. What should have been a five day rehabilitation to get this person's meds adjusted has now turned into a nightmare. They have been there for over two weeks and has progressively declined instead of getting better. He also has an ear infection that we've been telling them about for over two weeks and nothing is being done about it. Even a lot of the people that have been either residing there and/or working there for a longer period of time, say that they don't even know how they have not been shut down. They get a bunch of people to work there that come in from temp agencies and they can't get anyone to stay. completely understaffed and under qualified people. And it isn't just with my own relative, we have seen other residents not being taken care of properly. No one is taking care of these people the way that they should be taken care of. You can have your light on in your room and no one will come to help you for hours, if they even come in at all. When I was trying to leave, and my relative was gripping my arm, not to go, I tried to get help from one of the nurses or a staff member. I thought maybe they could try to distract my relative and or talk to him, but when I asked for help I was told-and I quote "what do you want me to do about it?" And when I asked about getting a nurse to go in there to help, I was told again - and I quote "what do you expect them to do about it?" We're constantly having to take our own cleaning supplies to sweep and mop my relatives room. It's heartbreaking to see the treatment that they are giving my relative and also the other residents. This place is a joke. I need to add that before he came to this place, he was living on his own, drove his own car, made his own meals, & took care of himself. He was originally taken to the hospital because he had a reaction to his meds, then admitted to this facility to transition from hospital to his home. This was only supposed to be a temporary situation.

Town and Country is a nice facility with great services and staff. The staff work hard to take care…read moreof the residents. Keep up the great work!

We have not had a good experience with Assisted Living at Franklin Park Sonterra (FP) for our Dad…read moreand would definitely not recommend it. We have even had several meetings and conversations with the Administration (many times with no response). We would like to know if anyone has experienced issues with any of the following: getting responses from administration ; administering of medications, such as overdosing, not being given on schedule, or/as prescribed ; making changes to Physicians Orders (meds, changing original prescribing doctors, changing number of refills as prescribed by original doctors) without notifying family and original prescribing dr's. ; the Emergency Call Wireless Pendent not working for extended periods of time and on many occasions a lack of adequate response time ; ordering of prescription drugs and over the counter meds without family approval ; lack of adequate staffing to provide the services and care they say are included in the rental charges and level of care fees ; being overcharged and or not responding to billing questions and questions regarding auto withdrawals & checks from Dad's bank ; getting resident, who they knew could not see, to sign document(s) ; experience with Licensed Nurse not being on call 24/7 (as stated in literature provided) to ensure oversight of issues at night and weekends if needed. These are just a few of the concerns we have had. In my opinion, the techs try their best but the understaffing and lack of scheduling, availability and support from the administration is pathetic.

Tina and staff are very helpful and always have a smile! Love this place! They have the coolest…read morecommon areas and the apartments are to die for!

I have had my mother here for two years. She had been in two other assisted living facilities…read moreprior to finding this wonderful place and both places were a disaster...primarily falling, with little to no supervision or care. It is new, immaculate, great caregiver/resident ratio, and the meals have been nutritious and wonderful. She is so well taken care of here that I no longer jump when the phone rings. She is truly cared for, loved and respected. In the last two years, even with dementia, she looks better and is the happiest that I have seen her in a very long time. This has been a godsend for our family. I will always be grateful to Juan and Maggie for opening this home, and caring for her like she was part of their family.

My husband was a resident here and I cannot say enough good about this facility. It is extremely…read morewell-run, organized, clean, and cozy. The staff treat residents (and families) as if they were family. They are attentive, friendly, kind, and responsive. Residents are clean, supervised, and well cared for. Meals are balanced and presented in an attractive manner. Owners are on site often and participate in daily/weekly care of residents. They are also reachable and available to families. I could not have been happier with this placement.

Fantastic facility. From the front desk to the attendants, to the person wiping the tables after…read morelunch, exemplary hospitality and respect for the guests living here.

Too bad I can't give NO stars for this review. The place was pretty good at first, some issues but…read morenothing too bad. It started going down hill during Covid and is getting worse. We moved our family member to a different facility due to serious concerns about the quality of care. Her room and clothes were filthy. Don't put your loved ones in this place and if you do I would strongly suggest regular visits and a camera in their room.

My mom needed some extra care and rehab after a hospitalization. Sonterra Health Center was…read morerecommended by the hospital and her physicians. So, we selected it...sight unseen. Checking into the facility, I noticed it looked a bit old and had walls being repainted BUT it looked and smelled very clean. Despite this, I has my reservations about leaving my mom. It was the first time that we had been in a situation where we required extensive nursing care outside of our home. Then, I met Lela. She is a nurse manager at the facility. Immediately she sensed my apprehension. I expressed that I didn't want to leave my mom. She encouraged me and offered reassurance. She said, "Maybe the building needs TLC and we're working on it but, I guarantee you, the people here are the best at what they do and you're mom will excel." So, although I was hesitant, I left my mom, and returned the next day and the next day and the day after that.... What I witnessed was truly remarkable. Having been a patient and being a Nurse Practitioner, I can tell you that medicine isn't always kind...except at Sonterra Health Center. Every single staff member that the facility has amassed CARES for their patients. They take their lunch breaks in their patient's rooms if they notice someone feels lonely, they come in with a smile at the beep of every call bell, they gladly change out food trays if the least bit of disappointment is expressed. Every single person has gone above and beyond to support my mother as she heals. They even provided my mother with a volunteer opportunity to do some social service, which lifted her spirits. The testament to the staff was that when it came time to go home, she didn't want to leave! I will never use another facility for skilled nursing. Hands down, the best place!!!

I spent an extended period at Sonterra Rehabilitation Center, so I saw this facility from the…read moreinside. I want to be fair: the CNAs, nurses, and therapists were some of the kindest, most compassionate and hardworking people I have ever met. Many work extremely long shifts doing physically and emotionally demanding work. My criticism is not directed at them. My concern is management. I became especially concerned about an elderly resident who told me she was terrified of her roommate, who has Alzheimer's. She reported being physically attacked and waking at night with her roommate standing over her threatening her. She became so frightened of her room that she sometimes preferred sitting outside in the Texas heat. I personally approached the facility director, explained the situation, and asked him to intervene. He promised to look into it. Before I was discharged, I confronted him again and asked whether this woman's situation would actually be resolved. After leaving, I checked on her and learned that the problem still had not been meaningfully resolved. Sonterra later contacted me about my evaluation. I again explained the situation and was assured someone would investigate. I checked again afterward and was told that nobody had come to see her as promised. This particularly bothers me because this resident appears to have nobody consistently advocating for her. I cannot know why her concerns have received so little attention, and I will not accuse anyone of motives I cannot prove. What I do know is that a frightened, vulnerable resident repeatedly asked for help, I personally asked management to help her, and I still saw no meaningful resolution. During my stay, I also had concerns about the food, insects in resident areas, staffing levels, and what I personally observed as a lack of meaningful interaction between upper management and residents. My advice to families is simple: there are wonderful frontline caregivers at Sonterra, but advocate strongly for your loved one. Visit frequently, ask questions, pay attention, and don't assume management knows what is happening simply because staff have been told. I have written commendations for Sonterra employees who provided me outstanding care because good people deserve recognition. But vulnerable residents also deserve someone willing to speak when something is wrong. Every resident matters, whether they have money, family, influence, or nobody at all. They are human beings deserving dignity and safety. I tried repeatedly to address this internally before writing publicly. I hope Sonterra's management addresses this resident's situation and proves my concerns wrong. --Kenneth Holder, former resident

One of my clients is a new tenant. Adante Concierge Eric went above and beyond to make sure we had…read moreher taken care of. We were able to ensure that her TV, telephone and computer transitions went smoothly despite issues with Spectrum. The food and the service at the restaurant are also legendary.

I love their set up. Plus I worked at the assisted living. The manager at Independent Living was so…read moresweet. They really care about their residents. The type of care is above and beyond because the staff cares. The care at independent living is seriously the best.