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New Braunfels, TX

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8 months ago

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Home Instead - Home Instead Care Giver and their client in the bathoom, putting on a band aid

Home Instead

3.7(3 reviews)
2.5 mi

Destiny office employee, your kind words made everything a lot less frustrating and are…read moreappreciated. Can't wait to have the opportunity to make the clients smile again! Thank you for caring and being understanding!!

I been working for this company for five years. I enjoyed working for this company under Jon Marc…read moreand it was a great company and really cared for the clients and employees. There policy used to be to allow the clients to live out there live in the home setting just as there name implies. I don't know what happened under new management and ownership. They lost there way! You can perhaps call me a disgruntled employee but when clients come to talk to me and talk about sending qualified employees to them and they aren't and saying that all office personnel know what is going on I have to totally disagree. I have talked to many former employees that have left and complained of similar practices. I had a client who owns a business and there policy was to "Do the right thing"! This company is not following that policy! When I started working under previous management they had many office personal with lots of training going on to train people on how to do the jobs. Now they rely on computer based programs to get people through the training needed to do job. Most of people I think they hire are young and have no concepts of what they have to do to become a caregiver. I think a lot of these problems may have come from the pandemic. I am sorry that I have to post a bad review of this company at this location. I don't hold this against all Home Instead franchises. I've have heard good reports from other locations and feel they name fits for a caregiver agency.

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Home Instead - Home Instead Care Giver and their client

Home Instead Care Giver and their client

Home Instead
Home Instead - Home Instead Care Giver and their client getting ready for the day

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Home Instead Care Giver and their client getting ready for the day

Visiting Angels - homehealthcare - Updated October 2026

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