So, giving bison another chance. We had an incident where they left our roof over my…read morefather-in-law's apartment and tarped for 2 days. On the second day we tried to get hold of people and everyone was unavailable. We have been told they were going to come back to tarpot that day but they did not. Early this morning we heard from the head contractor who had been out of town. He was very upset about the situation. He said that that was not their policy. That they had a requirement that everything be covered before people went home for the day. As a result of the issue, they are intending to compensate us in some fashion. The biggest thing is that the house is covered now. They have almost completed the roof and said they will be back on Monday. At this time I am satisfied with what they're doing, will update this review at the end of the contract.

To future customers, be warned! Everything started out great with the inspection and quote. Then we…read moreagreed to the start date and time. The start time was from 10:00-11:00am. On the day of the scheduled service 11:30 came and no service technician or phone call. I called the production manager and he was baffled as to why his employee wasn't at my residence. He called the employee and then informed me the employee had an issue and he wasn't able to come out on that scheduled time. I said I understood and we agreed for him to come out the next day at 7:30am. Once again, on the day of agreed upon service 8:00 came and again no technician. I called the company and expressed my dissatisfaction with the service. The employee finally showed up at 8:36am. We discussed what was supposed to be done and he wasn't very clear on what needed to be done and asked me how I wanted it to be fixed. I informed him I know nothing about fixing roofs and told him I would print off a copy of the quote of what was to be fixed. I went to the computer and printed the quote. When I returned outside to give it to the technician, he was gone. He did not tell me anything, and just left. At which time the CEO of the company called me to discuss the issue. I explained to him what had happened and he agreed the production manager should not have given specific times due to the nature of the roofing business. The CEO said he was going to get to the bottom of the matter. When I asked to be compensated for my time and money. He replied they're not a non-profit business. I informed him I wasn't asking for a free service. However, if he understood good customer service, at least ask, "How can we make this right?" Possibly offer 10% off of the cost. By this point I was frustrated with the conversation and attempted to end it. He then tried to explain how he was a 42 / year / old male and he demanded that I showed him respect the same way he showed me respect. I then explained to him how customer service worked. I inquired about a refund of the deposit and I would take my business elsewhere. He states they don't refund the deposit once the work commences. I said fine, do the work and the conversation was over. I ended the phone call at that time. So, by all means if you want a headache, poor customer service, and late/no-show technicians. Then use this company. So disappointed!

Troy Denma and his team did an excellent job with a tricky cabinet and drywall repair in my…read morekitchen. They were professional, arrived on time, and cleaned up after themselves each day. What impressed me most was how much they cared about getting the job right--they asked for feedback throughout the process and went out of their way to match the cabinet to the rest of the kitchen. The final result looks great, and I highly recommend them!

They are service description Sounds like they are very experienced however my concern is that…read morethey're located and you're brumfuls which is about an hour and a 1/2 away not considering traffic so I don't know if my project would be too small for them Otherwise I probably would consider them

I can only say nothing but positive comments about my experience with Steven and his company. I…read morehave used them several times through my home warranty on two different properties with no problem or complaints. I'll be using them on my own for some projects I have. Steven is professional, polite and an experienced electrician. The most recent time I used him he helped find my electrical problem which was a little difficult and fixed it; I am thankful for him! He was accommodating with helping me and my schedule for our appointments too! Don't let negative reviews fool you, give this small business owner a try!

1-Star Review: AHS Is a Scam--Fraudulent Contractors, Denied Claims, and Zero Accountability**…read more **AVOID AT ALL COSTS.** My horrific experiences with **American Home Shield** and their contractors (Lite It Up Electric) expose a pattern of **fraud, negligence, and outright deception**. 1. Electrical Panel Fraud ( Lite It Up Electric) - Fraudulent Upselling: Two technicians falsely claimed my **entire panel needed replacement** ($5,000). - Independent electrician found only a **faulty breaker** ($200 fix) and confirmed the panel was **fully operational and up to code**. - **Sabotage**: The first technician **manipulated the panel**, causing a total blackout (initially, only 2 rooms were affected). - **AHS's Complicity**: Approved the fraudulent report claiming a "preexisting condition" in a "vacant home." **Reality**: - The property is an **long term occupancy for 8 years** (new tenant moved in April 5, 2025). - **CPS Energy records** prove no prior electrical issues. 3. AHS's Systemic Failures - **Ignores Proof**: Submitted city reports, independent assessments, and manufacturer statements--**all dismissed**. - **Contracts Predatory Providers**: Small "mom & pop" contractors **lie to deny claims** or upsell unnecessary work. - **No Escalation Path**: Supervisors rubber-stamp false reports. Complaints to compliance/ethics go unanswered. $$What You Should Do Instead$$ - **Ditch AHS**: They profit by **denying valid claims** and enabling contractor fraud. - **Open a High-Yield Savings Account**: Save the $1,000+/year you'd waste on AHS for **real emergencies**. - **Report Them**: - **Better Business Bureau (BBB)** - **Texas Department of Licensing and Regulation (TDLR)** (for contractor fraud) - **FTC** (deceptive practices) - **Small Claims Court** (if under $10K in damages) **Final Warning** AHS's business model relies on **exploiting homeowners**. My cases prove they'll fabricate reports, sabotage systems, and gaslight you. **Don't be their next victim.** Becareful what you're told. Get a 2nd opinion if you can. Call the city out if you can.

Cant say about quality of work, never showed up so lack of communication…read more These are our text communications " ME: Friday 9am: Thought you were going to send an invoice showing what work you will do (Monday following) with the fee you will charge. Can you show the $45 charge for one tile at the front door too Bob: Friday 9:18am: I'll bring the paperwork when I show up Monday morning... I'm out of town at the moment.. thanks Bob Bob: Sorry for the confusion... But I thought I said that.. thanks Bob Me: Monday 11am: You showing up today? Bob: I sent you a text message 3 days ago and never got ANY response... Figured you got someone else... Based on past experiences, that's what happens... I attempted to communicate but NO response...of any kind.. good luck to you " So the message he sent saying he will bring paperwork on Monday then doesn't show up!

I would think twice about using their service. They do not update their addenda's in a timely…read moremanner, there is zero technical support. They do not have the correct GC's listed and they are RUDE if you do get someone. I used them for 1 year and stopped and now use REED which is a huge improvement.

I have had a BX subscription for years. When I'm invited to bid a job for a GC or owner, I always…read morecheck their site for specs and plans first. They are easy to download, the site is simple to navigate, and as for customer service, I continue to be pleasantly surprised as it seems this concept seems to have gone by the wayside in so many other businesses.