LEFT ABANDONED FOR AN HOUR. THE EXPERIENCE OF A 90 YEAR OLD DISABLED MAN, HIS 82 YEAR OLD WIFE & SON.
View all
Bull Inn Hockley
4.3
(1.2K)
· ££
PubClosed
OVERVIEW
UPDATES
MENU
REVIEWS
PHOTOS
ABOUT
Google review summary
Reviews aren't verified
54321
4.3
(1,189)
Reviews
All
meal101
waitress48
garden40
cooked30
+6
Sort by
Most relevant
Newest
Highest
Lowest
David Fisher
1 review·2 photos
15 hours ago
NEW
LEFT ABANDONED - 90 YEAR OLD DISABLED MAN AND 82 YEAR OLD WIFE.
The three of us visited this Greene King pub on Monday 27 February 2023 at 1230. ...More
Nick Liu
Local Guide·8 reviews·159 photos
10 months ago
Lovely pub, great service, friendly staff and good value. I tried out their new spring menu for main courses have a Super Greens Salad with Chicken and Desserts with Caramel Banana Waffle. Also because of new food law labels of calories and good idea show high or low calories on menu.
3
Bull Inn Hockley (owner)
10 months ago
Five stars! Wow, thank you!
Graham R
Local Guide·68 reviews·38 photos
4 months ago
Paid our first visit this weekend after a nice morning walk in Hockley Woods. A cosy, inviting pub where we had a lovely lunch with great service and reasonable prices. ...More
Bull Inn Hockley (owner)
4 months ago
Hi Graham R, thank you for taking the time to leave a review for us at Bull Inn Hockley. We're happy we could meet your expectations!
Mary Maguire
Local Guide·45 reviews·122 photos
a year ago
I have been here a few times now and the food never disappoints. Staff are always engaging, and all requests are dealt with promptly. ...More
1
Bull Inn Hockley (owner)
a year ago
Hi Mary Maguire! We're so happy we were able to help you out! We look forward to seeing you again soon to turn that 4 into a 5 star review.
David Fisher
1 review·2 photos
15 hours ago
NEW
LEFT ABANDONED - 90 YEAR OLD DISABLED MAN AND 82 YEAR OLD WIFE.
The three of us visited this Greene King pub on Monday 27 February 2023 at 1230.
We pre-booked our table for food and drinks about ten days prior, via their website, clearly stating my father is disabled and uses a cane and is very slow and requested a table near to the entrance, warm and if possible near to the toilet.
We arrived 15 minutes early. The waitress at the computer pointed to our table (table 8) and we found our own way to the bench seat and two chairs. The velour backing on the bench was badly stained.
After about ten minutes a male employee in a business shirt and tie came over and said someone would be over to take our order for drinks and food. Sit there and do not go to the bar someone will be over.
Twenty minutes later (so we have been in the pub 30 minutes now on a QUIET MONDAY WEEKDAY) I worked out we had been forgotten. Our visit was not going well.
So thirty minutes in to our visit I go to the bar to order drinks. I advise the girl behind the bar we want to run a tab, as we are eating and want to order asap. She never swiped our card, but said a tab was up and running and to pay at the end. I take the three drinks back on my own (a tray would of been nice and a smile from the bar staff but hey its a Monday and they are busy - not lol).
Another 30 minutes later (so an hour now) we still haven't been able to order our food. Depite staff obviously aware we are cheesed off as we are constantly trying to catch their eye (see picture) we decided to pay our bill for the drinks and leave. By the way, when we paid we were never asked if we had a nice time etc.
So, over the past 8 days I have been in contact with Guest Relations at Greene King who said they would investigate and "put things right" with them coordinating with the pub management and business development manager.
Today I got an email saying Robert was trying to contact me, but was unable to do so. My mobile is always on and I have no voice mails or missed calls, so someone is confused and it isn't me matey.
Do not visit this pub (in my opinion and without prejudice) because if you have a terrible experience at a local level, the corporate guest relations staff aren't, in my experience, any better. I was left with an email suggestion saying I could ring Robert if I was still unhappy.
So people here is the truth. My family and friends will avoid Green King pubs and especially the Bull Pub - instead we will give our loyalty to independent pubs that thankfully still exist.
PS. I had the General Manager ring me on 7/3/23. Appalling attitude and told him so and thereafter complained to Greene King HQ. Don't shoot the messenger. read more