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Build-A-Bear Workshop

4.0 (12 reviews)
Closed 11:00 am - 6:00 pm

Services - Build-A-Bear Workshop

Gift shops

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Birthday Bear!
Marie P.

We took my niece for her 5th birthday! Right from the start they welcomed her, gave her a crown and a sticker, and made her feel like the most special kid in the store. She had so much fun picking out what to put on her bear, and the sales associate made sure I was getting the best price with the coupons I had. As we left the store people passed by and continued to wish her a "happy birthday." She smiled and said "thanks, I made this!" Proudly holding up her bear. She even brought it to school the next day to show her friends and tell them about her experience! Thank you Build-A-Bear for making her birthday so special.

A child's face when a metal sign is shoved in front of her face when she asks an associate if she can get in the end of the line.
Kate R.

Brought my 7 year old daughter to build a bear with the card she recieved for her birthday. The sales associate asked if she was a Girl Scout and she said yes. They said the store is only open to Girl Scouts. I asked if it was any Girl Scout or just their council or a select troop and she looked at me blankly and again said it's for Girl Scouts. A troop mother told me it's only for their troop. The rude associates attitude told me to return at 230 when they open. We walked around the mall for 45 minutes and returned at 220. And were told they are done for the day. They are closed after the people in line go inside and no I could not wait at the end of the line when my daughter asked and had a sign put in her face. I asked what time they closed and she said 6. I looked at the small line and asked if they could not filter the line by then? She said I can walk around the mall and come back by 6 and see if I can get in or if they decide to open. Crying child, super rude clueless associate, clueless security guard, horrible experience, child still crying 15 minutes later from the way the lady was speaking to her. Her disappointment will pass, a metal sign in her face memory will last. Thank you for the horrific experience. My 15 year past career in retail management as a district manager begs me to ask; where do they find their associates? Are they embarrassed at their level of service? Is there a dress code?!?!?! Isn't a children's store supposed to be kind to children and not make them cry in the middle of the mall?

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2 years ago

Helpful 8
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4 years ago

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4 years ago

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3 years ago

Too expensive for the loads of junk being offered. Stay focused and council your kids to stick to the script.

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2 years ago

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4 years ago

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6 years ago

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6 years ago

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8 years ago

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8 years ago

Helpful 0
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8 years ago

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11 years ago

Very fun and friendly staff. Made Xmas shopping a little more bearable, lol.

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Review Highlights - Build-A-Bear Workshop

We visited this location for my Sons birthday to create his birthday bear.

Mentioned in 2 reviews

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Build-A-Bear Workshop - toys - Updated May 2026

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