We visited the workshop in Busch Gardens. Great customer service. Average prices. Nice selection. Clean & organized. My son is happy. Recommended. read more

Build-A-Bear Workshop - Toy Stores Near Me - Brandon, Florida

It's usually crowded when you go here... but that's to be expected. My sons grew up on the stuffed animals from here and they still love them. So even at 18years old...I had to go buy one for my youngests high school graduation. lol I have always loved Build A Bear! It's always fun and the staff is both kind and helpful. I will continue to shop here. read more

The staff is so kind and accommodating. We had never been inside. Everyone was so nice and took time and explained everything. Everyone was great with the kids. It was a great value and a great memory for my little one. I greatly appreciate it! read more

Build-A-Bear Workshop - Birthday birthday!!!! - Toy Stores Near Me - Brandon, Florida

Too expensive for the loads of junk being offered. Stay focused and council your kids to stick to the script.

As a reward to myself, I bought my self a birthday bear and I got one outfit for her. For under $30.00 it wasn't bad. Now that I work near a location I can wander around looking at them and waiting to see if any new ones come out. Service was fast, it just open up so there wasn't a lot of customers yet. read more

We took my niece for her 5th birthday! Right from the start they welcomed her, gave her a crown and a sticker, and made her feel like the most special kid in the store. She had so much fun picking out what to put on her bear, and the sales associate made sure I was getting the best price with the coupons I had. As we left the store people passed by and continued to wish her a "happy birthday." She smiled and said "thanks, I made this!" Proudly holding up her bear. She even brought it to school the next day to show her friends and tell them about her experience! Thank you Build-A-Bear for making her birthday so special. read more

Build-A-Bear Workshop - Birthday Bear! - Toy Stores Near Me - Brandon, Florida

Came to build a bear for a birthday gift. Of course they have a lot of choices Vickie helped us. She managed us and one other customer. She was extremely helpful and seemed to love her job she balanced her time and we didn't feel rushed at all. She was helpful with selections and she also knew the product. All to often we experience people in jobs who merely ate there because it's a job. Vickie was just the opposite and you could tell she was passionate about Build a Bear. read more

We visited this location for my Sons birthday to create his birthday bear. The employee who helped us we so excited to help us and made his experience so memorable! She made him feel like he was the only kid in the store and such a star. I can't wait to come back to this build a bear in the future! read more

Horrible experience with the staff of this location today.The employees have been calling my phone and pranking me and saying all types of swear words and then hanging up. I spoke to a "supervisor" who said they were busy but she would make sure it stopped. The same person that answered my 4th call back to find out who was hanging up on me was the exact voice I heard saying stupid f*cking customers and 3 associates were laughing and making fun of customers while I listened in horror for 10 minutes. The way they spoke of the people in the store shopping was so rude and sad. I've never been to a Build a bear store but I certainly would not recoommend anyone spend any of their money at this Brandon location. They certainly do not care about customers. read more

Brought my 7 year old daughter to build a bear with the card she recieved for her birthday. The sales associate asked if she was a Girl Scout and she said yes. They said the store is only open to Girl Scouts. I asked if it was any Girl Scout or just their council or a select troop and she looked at me blankly and again said it's for Girl Scouts. A troop mother told me it's only for their troop. The rude associates attitude told me to return at 230 when they open. We walked around the mall for 45 minutes and returned at 220. And were told they are done for the day. They are closed after the people in line go inside and no I could not wait at the end of the line when my daughter asked and had a sign put in her face. I asked what time they closed and she said 6. I looked at the small line and asked if they could not filter the line by then? She said I can walk around the mall and come back by 6 and see if I can get in or if they decide to open. Crying child, super rude clueless associate, clueless security guard, horrible experience, child still crying 15 minutes later from the way the lady was speaking to her. Her disappointment will pass, a metal sign in her face memory will last. Thank you for the horrific experience. My 15 year past career in retail management as a district manager begs me to ask; where do they find their associates? Are they embarrassed at their level of service? Is there a dress code?!?!?! Isn't a children's store supposed to be kind to children and not make them cry in the middle of the mall? read more

Build-A-Bear Workshop - A child's face when a metal sign is shoved in front of her face when she asks an associate if she can get in the end of the line. - Toy Stores Near Me - Brandon, Florida

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It was great to find a Build A Bear while on a small getaway from the NYC hustle and bustle. I walked into a very clean and kept shop. I was instantly greeted by Nathalie. She was very professional and informative about all promotions going on. I was very indecisive about what kind of bear to purchase; Nathalie came to the rescue and helped me out choosing a bear and accessories. She always had a smile throughout my entire visit as well as showing me some of her personal favorite stuffed animals. Making a great rapport with me and others who came into the store. I never had so much fun making a bear but she had the best building process ever. Who knew stuffing and adding a heart to a bear can make me smile and laugh so much. Did I mention she handled everything in the store by herself!!! Build A Bear you have outdone yourself with having Nathalie in your ranks! She shined so much I couldn't thank her enough for all the help she gave me. She can definitely give a few pointers to the NYC staff on making each visit a memorable one. Thank you for all your hard work never stop shining and continue being awesome!!! read more

Build-A-Bear Workshop - Toy Stores Near Me - Brandon, Florida

Very fun and friendly staff. Made Xmas shopping a little more bearable, lol.