The service was nice and quick food, fresh and delicious love the fact that they have a app where on your birthday you get a special treat the honey garlic are some of the best wings they offer The staff was very friendly and welcoming as soon as I walked in, we'll definitely be coming back during football season read more

Buffalo Wild Wings - American Near Me - Pensacola, Florida

Let me make sure Rhonda gets the credit for being the only person making sure the lights stay on at B-Dubs in Pensacola. Now with that being said, if it was not for Rhonda (who is a waitress) did not come to the hostess stand and pget us sat a table, I don't think we would have never sat down. We stood at the hostess stand for about 10 mins with no one giving us even a "be right with ya." Or anything. So that being said, Rhonda got us seated. And got our drinks at a decent turn around. Now the restaurant was about a 1/4 full and it took 30 to 45 mins from order to table. Food was barely warm. Not my favorite thing to one star a joint. But Dan, if you like 1 star reviews. You got it down pat brother. You got to get the front of house in order and get the back of house to man. No excuse taking that long for pre done frozen boneless wings with pre made sauce to take that long. read more

The staff was rude we waited 50 minutes for nothing to happen got up and left with a single drink the whole time I can day this place has gone down over the years no longer the place us older people remember read more

We had sat there for almost 2 hrs waiting for our food.. the place was completely empty.. so it shouldn't have taken that long. We got the wings and they were soggy from the sauce sitting so long and soaking up on the wings.. our waitress was also super slow and didn't even check on us once we got our food.. we didn't want to send it back obviously because we had already waited so long. We will never come back here. The service was VERY POOR.. and unfortunately so was the food.. read more

Buffalo Wild Wings - Our wings were dry from sitting so long even though, they had sauce on them.. - American Near Me - Pensacola, Florida

See all

If i could leave zero stars, I would. Service was AWFUL food was worse. Place was empty and we didn't see our server for 40+ minutes while waiting on our food. Won't be back to this location. read more

Waited almost 2 hours for the food, wouldn't have been a big deal if the food was warm when it got to the table... it wasn't. The sauces had a thick film over them and everything at the table was cold. I was thinking maybe the beer would be a redeeming quality, if I'm tipsy enough I'll eat anything basically, but it was skunked. Usually I'd send it all back and leave but I had a bad day anyway and just wanted to be home, was hoping bdubs could improve that. Overall the service sucked had to get the servers attention and ask for everything that I received from refills and napkins to silverware. I will say bdubs usually is a solid chain I've had good experiences until now, however, I will not be returning to this location. Hoping the one in Pace will be better. read more

I ordered online for pick up asap. Our order was supposed to be ready by 7:40p, we arrived at 7:45p and still waited over 20 minutes!!! There was nobody at the cashier/front counter for 10 minutes. I'd be more forgiving if the store was packed, or if they were understaffed, but neither was the case- plenty of workers & store was half empty. Service was still very slow, and workers didn't seem to care at all about the large group of other people waiting for their orders. They constantly walked past us, pretending we weren't there. When politely asked for someone to come to the counter, they had no-care, very unprofessional responses. The cherry on top, they still gave me the wrong order!!! I ordered 10 hot wings and they came me 5 hot and 5 plain. Could not recommend avoiding this place more read more

Buffalo Wild Wings - My order, 10 hot wings - American Near Me - Pensacola, Florida

See all

Service is actually awful. Expect to wait at least 2 hours for your food to come out.

Dan, My Man... This Ain't It. What a disaster. We were at the Pensacola Buffalo Wild Wings for a total of two hours, waited well over an hour for our food, and when it finally came out... everything was literally old and cold. The wings, fries, tots, and burger were all cold to the touch like they'd been microwaved yesterday and forgotten about. Our waitress, Rhonda, was an absolute bright spot - super attentive, kind, and doing everything she could to help. She noticed the problems right away and went straight to the manager, Dan, who apparently thought the solution to a two-hour wait and cold, inedible food was to take $9.99 off the bill. Generous, right? Ultimately, we still paid $40 for food that should've been sent back to the freezer instead of our table. Oh, and the $9 margarita? Delicious... until you realize it had about as much alcohol as a Capri Sun. My husband even said he's tasted better quarter pounders at McDonald's, and I can't argue with that. The restaurant wasn't even busy, which makes it even more unbelievable. Between the old food, weak drinks, and management that couldn't care less, this was one for the books - and not in a good way. Dan's lack of concern or effort to make things right ruined what should have been a simple dinner out. We won't be back. If Dan's goal was to give us a story to tell, mission accomplished. read more

Buffalo Wild Wings - Receipt showing $9.99 was removed. - American Near Me - Pensacola, Florida

Good but the service is always mediocre they seemed to be short staffed or something but i won't complain about the food. It's always good to me read more

New management needed immediately, the servers are sitting tables, not enough kitchen staff. Took 45 minutes for our food to come out.

Horrible service EVERY FREAKING TIME. Guarantee. To- go orders. Takes an hour. (After arriving to pick up at pick up time. Dining. Takes a whole evening, just to get your food. 2/10 food quality/taste. Avoid here and head to Miller's up the road for your dining wants and wing needs. read more

We arrived 10 minutes early and at 5 til everyone started entering by the restraunt. They were not ready to open yet but were so happy to seat us and let us know the server will be over when they open. That was super nice of them. The service was very friendly and prompt. The food was delicious. And their tator tots were absolutely amazing. We were expecting celery and carrots with our endless wings but they didn't arrive until we asked about them while paying the check. Come to find out you have to ask for them while ordering and they are super happy to bring them to you. (Oops, well now we know ) Will definitely be back. read more

Service was awful. Took 1/2 hour to get drinks 15 minutes to get someone to even come to take order. Used points cause didn't think it was worth exchanging money. read more

The service here was fantastic. We were greeted by Ocean and she was fantastic. She was accommodating and approached our situation with professionalism and kindness. Made the visit worth it read more

Boneless chicken not good and was over seasoned. Tater tots must have been frozen, not much taste.

Worthless! 20 minutes and no drinks, management did not handle criticism very well and asked us to leave as said they refused service after 30 minutes and just then received our appetizers. read more

We had the worst experience the is 4 years we come and try again because we forget how bad it really is. The Waitress got the order entirely wrong and we already waited so long we just ate it. Dan the manager was rude I thanked him for the small discount but I told him I was going to Yelp the F*** out of this experience. He walked away in a huff lol ....just avoid this place unless its carryout. read more

Buffalo Wild Wings - When we walked in there was 50% less people. Than when this Picture was taken. - American Near Me - Pensacola, Florida

The service was terrible. Waited 20 minutes for drinks an hour for food - not worth it al all! And my husband told The manager to F off because he did nothing but yell and make excuses.... read more

Just want to leave a raving review on management at this location. We ordered food through DoorDash and half of the order was not delivered from the dasher. My partner called in and asked if the dasher had left it there and if we could just come and pick it up. The manager went extremely above and beyond and offered to remake the entire order if we brought in what we did get.. I guess knowing it would all be cold. We would have never asked for that and I have never had any restaurant offer such a kind and great service. All together, just WOW! Thank you for such an excellent experience!!! Phenomenal manager!! read more

Out in FL on vacation to visit some friends. We decided to come here because it just seemed easier than trying to find somewhere I didn't know or never had before. I see why this restaurant is rated so low the atmosphere was not inviting as other BWW I've been to before. It was super loud, Wait for food was super long. Definitely don't recommend this place if you a BWW lover like me. Just go somewhere else not worth a $1! read more

TERRIBLE!! Do not go here! TV was so loud, you could not hear yourself think or hold a conversation. I asked MULTIPLE times for the volume to be turned down. The place was dead, probably 4 other tables, they weren't busy and had plenty of times to turn it down. After an hour of waiting, the food finally came out and it was wrong, we sent it back, and it came out wrong the second time. The waitress probably couldn't hear our order because it was so loud inside. The second time she brought our food she put the trays down with an attitude. We left the food on the table and walked out. Will not be returning to ANY location. This place is a trend of the past! read more

Walking into the establishment it smelled like a dirty wet mop. That was almost enough to have us walk out but being starving makes you desperate. The hostess didn't greet us or speak to us at all. The boneless wings were good. I enjoyed my Asian zing and the draft Stella was nice and cold. My little enjoyed her chicken tenders. I was charged for a "platinum margarita" 12.50 which tasted only of marg mix and no tequila. Didn't realize this was their default when ordering a margarita. The booths are in desperate need of replacing. Probably the last time we'll dine at BWW. read more

Buffalo Wild Wings - Booth seats - American Near Me - Pensacola, Florida

Witnessed staff eating out of food and at the same leaving to serve it up. I was standing to pick up an order and about 4 employees did not acknowledge me read more

This Buffalo wild wings is fucking ass. I waited like an hour to get my food. My friends and I fell asleep because it took so long to get our food. The staff is nice but they take way too long to get your food so if you wanna eat here, I suggest eating somewhere else before you come watch the game. read more

We ordered the dip trio as an appetizer and waiting 15-20 mins for it to come out. Then we ordered the all American burger with fry's no tomato on the burger. Still came out with the tomato and the fries were cold not even warm. As well as we ordered the wings 15count with and it didn't come out with the burger as the all so came out cold with the cheese tots. Burger was warm very good. read more

Great place to watch the game, good food great service from staff and server Lacoste was great. Can't wait to come back for the Brown sugar sauce when it's released! read more

Sloth like speed in the kitchen. Expect 1.5 hour wait for food. Server apologies insufficient

so i guess no one know what the fuck they doing. i get my sides that i ordered with my dinner and i get sides fits and 20 minutes later. like what the fuck . i should have gone to mcdonalds for this kind of service. this generation suck major donkey balls. no wonder sonic dont carry change belts.....cause kids whipe their ass with the text books we supply at school.. buffalo wild wings, yall need to have proper training and and understand how the restaurant field operates. what a joke read more

Half a dozen people vaping in bar.........wow Unacceptable. Food was cold. Cheese sauce was watery. Just not what BWW was before. Very disappointed. read more

My favorite wing place back home. This location has poor customer service and took forever to get our food out (only two meals). The waitress never checked on us we had to flag down a different server for refilling drinks. The only time we were checked on is when she dropped off the check in the middle of our meal, I wanted dessert but I guess that wasn't an option lol. The wings came out cold and were chewy, they messed up the sauces I ordered and shorted my boyfriend. Might not be coming back to this location, but the one in Fort Walton 45 minutes away is a complete different story! read more

Buffalo Wild Wings - American Near Me - Pensacola, Florida

I just have to say that BWW isn't exactly my go-to wing spot but I always find myself coming back to this location because of the amazing service by Des! I don't think I've ever met a more courteous, fun, funny, and capable server than her. Even when I had questions about the menu, she thoroughly explained all the options and even gave us a wonderful recommendation with our entrees. We were always followed up with and she just made our experience there super fun. Give this woman a raise ASAP! She is definitely the all star of this business and location. Thank you Des!!!! read more

Quite possibly the worst 20 bucks I've ever spent in my life. I waited nearly an hour after having attempted to order ahead for my wings, only to get there, and then they're not ready. I arrived at the time I was told to show up at. After waiting for that amount of time, I finally got my wings, only to get home and realize that they're incredibly overcooked and damn near burnt to a crisp. Unbelievable. Avoid this place at all costs. Terrible service, terrible food. read more

I have watched 8 of the Miami Dolphins games here. Great food. Some of the service has been ify. But lack of personnel have made everything weird. Amar gave me a bill that was way too high in my mind and I asked for an itemize because she didn't give me one and then when I got it it was much lower. Unfortunately I feel she tried to cheat me. read more

Buffalo Wild Wings - I don't want to say anybody's name but you know who it is. - American Near Me - Pensacola, Florida

Here again for Sunday lunch. They don't let you down. Bartender is top notch on the ball. Good, consistent food for decent price. Thank you BWW read more

Came during UFC Wyatt was are server he was great very attentive and made sure everything came out correct and in a timely manner, great food deals and drinks. read more

HORRI BLE customer service I NEVER go out to eat so my expectations are pretty low. 1. Floors & Tables dirty with old dishes. 2. Looooooooooooooooooong wait time from the time you order until the the the first person receives their order - god forbid you have a a table of 4 it will take o we 45 mins. 3. They CANT toss chicken tenders in Buffalo sauce- are you kidding me? And you're a WING establishment. Had to wait 15 mins for waitress to "order" a side of Buffalo sauce from kitchen. When they finally brought it out it was NOT Buffalo sauce it was a dry rub. The 2nd on they brought was also not Buffalo sauce it was a honey bbq sauce with like real honey and bbq sauce mixed together. Save your time and money read more

Buffalo Wild Wings - The Buffalo "sauce " that I was supposed to dip my wings in - American Near Me - Pensacola, Florida

Literally the slowest customer service matched with the slowest kitchen EVER!!! I came in, got seated and literally watched the waiter walk past my tables five times before we could get a drink order in. This was after being seated for 15 min. 10mins later we finally ordered our food. 15min after that I notified the waiter that we will take our food to go. Now 10mins after that there's still No food.... the worst part is that it's not even crowded. Definitely leaving if we hit 50mins here with no food. Worst B-Dubs experience ever. Yeah, we are leaving now but let me give the waiter my two cents. And now after reading all of the other one and two star review, which there are a lot, confirms I was being unreasonable in getting up and leaving after 50mins. Not sure why this location hasn't been shut down for a few days for training of the staff and kitchen. read more

Buffalo Wild Wings - Looks pretty empty if I'd say so. - American Near Me - Pensacola, Florida

Had Myranda as a bartender. Was fun to watch her work! She's witty and quick! Would definitely come back!

This review is a shout out to the friendly wait staff I experienced last Saturday, specifically our server Reese. Here I am 4 days later still remembering how nice Reese was to our large table. He was genuine, charismatic, clearly a hard worker- and it really made the experience. I especially liked how every time he checked on us he would say "sorry to interrupt". Because of course, most servers interrupt conversations, they have to basically. But I just appreciated that from him. The food here is what you'd expect from such a large chain. The wings are good, the queso is good, the beer is good. I had a burger once here a few months ago- it was the nastiest thing ever. So beware of that. But you don't go here for the most out-of-this-world artistically crafted quality dishes. You come to bdubs for the vibes. And Reese made the vibes better. You go Reese. Thanks for getting us to our movie on time! read more