Worst service ever. We arrived and waited 5 mins before anyone even came to the front to sit us down. Multiple employees looked at us, but did not move to seat us. Once the hostess led us to the table, they had us stand and wait some more before they cleaned the table. Keep in mind that it was not busy at this time. Our waiter arrived after several minutes and took our beverages. Shortly after they took our order. We ordered 2 burgers, side of fries and some wings as an appetizer. 40 minutes later our food finally arrived, after other tables that were seated after us. However, the wings didn't arrive. The waiter forgot, but failed to admit this mistake and played it off as a kitchen issue. 20 minutes later, the wings finally arrived. Also, the burgers tasted great, but the fries were cold on arrival. This establishment needs to review the presence of management because as I see it, this is place is poorly run. Very disappointed. We will not return. read more

I have been going to this particular BDUBS for many years, about 15 years to be exact.. food is good , Im a big fan of wings and there are very convenient to my work. When I come with people some food comes out in about 20 minutes , other are at least 10 minutes later. I have had some issues with orders. dont order anything special for the classic chicken sandwich. I had requested dry buffalo on my sandwich and it took them cooking it 3 times before they got it right. Refills on drinks can be a little daunting. . the wait staff is great. DONT GO IN THE BATHROOM. THEY ARE HORRID. I have never seen a bathroom so bad. Like I said wait staff is great . I was really excited with the new update , was thinking that it was the turn around point for cleanliness. I hope with the uncleanliness its not a reflection on the food. read more

I came here with my sister and brother in law, it started out great. We were ordering bottomless appetizers and we were supposed to get a free order of wings from a previous visit. We communicated this in the beginning of our visit. When it was time to pay, apparently the app was down and it wasn't going through for the free wings. This happened after we asked about the bottomless apps for $9.99, which they charged us full price for (we wouldn't have gotten the second order of fried pickles had we known this). Long story short, they acted like they couldn't do anything for us and we ended up just paying full price for everything. Absolutely terrible service, do yourself a favor and never come here unless you like wasting hard-earned money! But as the great Beyoncé says, you won't break my soul! read more

The worst wings we have ever had. So tuff and for the price we paid was outrageous. The cook employees don't know how to cook wings. We did a carry out order so you don't know how the wings would taste like until you get home. Just don't know how this place stays in business but probably because of the alcohol drinkers and allll those TV's to watch the sports. We wouldn't recommend eating at Buffalo Wild Wings to anyone. Come on Mr. Manager do something about your cookers to make your food eatable. To pay $45. for a small order and have them taste so tuff that you could break your teeth trying to eat them is rediculous!!! read more

If you want a place where the bartenders completely disappear toward the end of happy hour or ignore your every attempt to get their attention this is it. read more

The take out service sucks. The young lady at the front seem to be very agitated when I walked in. The phone was ringing and she picked it up and hung it up without saying anything to the customer. When I received my food I was missing items. Just bad service. Something's just not meant for some people and direct customer service is not for her. read more

there's no way this place is real. i've been here so many times and every time the service is nonexistent. Don't come in here thirsty because you won't get a refill and don't even come here hungry because the food is trash. just don't come here read more

Not sure about the negative experience so many others posted about. My experience was dope. My server was James. Extremely welcoming, professional, attentive, and just overall personable, really. Perfect recommendations that not only made me chuck my own intended order out the window, but also left me with absolutely no regrets whatsoever. Glad I took his advice. My drink came fast and poured just right, and then, not only was I blessed with a complementary order which completely took me by surprise, but my order came just moments after. He constantly expressed his pride and gratitude for the military community, and reminded me why I luv serving my Midlo community and Country. All because of awesome individuals like James. I made it a point to tip at least half my bill, but I'm second guessing going back soon just to tip him even more because it truly was just great service, great food, a great drink, and just a whole VIBE. I literally have nothing negative to say about my visit to this location. Definitely raised my level of expectations for the B Dubs over near VTech. If anything, I know this Midlothian location is surrounded by three high schools and folks a bit well off in life. I wasn't expecting fine dining service, time hacks, etc... especially on a Sunday night with a storm outside. I was just shocked to get exceptional service anyway. So I definitely underestimated them. I'm sure nobody will care to read this lol. Hell, this is like my first time leaving a review. It was just one hell of an experience. Thank you, James and B Dubs. Gonna have to gather some Battle Buddies to come back man. read more

This is my to go place when I don't feel like driving 30 minutes to wingstop. I always get my order to go because wings are one of those things I don't like to eat in public (I clean the bone lol) and I don't need strangers judging me. My only complaint was my order wasn't ready at 8:30 like I was told it would be, other than that the food was good. read more

Buffalo Wild Wings - Lemon Pepper (Dry Seasoning) - Chicken Wings Near Me - Midlothian, Virginia

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We came around 9:30pm (party of 3), and we were served very quickly. I ordered 10 piece traditional wings (Hot & Garlic Parmesan) and it was good. My dad had gotten the onion rings as a side and they were very good. Our server, James, was very nice and exceeded our expectations as a waiter. Best service I've ever had at Buffalo Wild Wings restaurant. Would recommend! read more

Buffalo Wild Wings - Regular Beer-Battered Onion Rings, Traditional Wings, All-American Cheeseburger, Regular French Fries - Chicken Wings Near Me - Midlothian, Virginia

If i could leave zero i would , the food here is DRY as can be. The wings were dry and burnt looked like the wings came off a pigeon and they only seasoned one side of the wings . This location has gone down hill over the years and looks like it will never come back! 0/10 waste of hard earned money read more

Buffalo Wild Wings - Buffalo (Dry Seasoning) - Chicken Wings Near Me - Midlothian, Virginia

Another great place to watch sports! The apps are always great and the burgers are some of the best around. Service is slow sometimes but always worth the wait! read more

I've had three experiences with this BW3's location and it wasn't until my most visit that I noticed things get notably worse with each experience. 1 - was a random early afternoon on a random (non-holiday) summer day. I remember placing a takeaway order to be picked up at a later time and had to wait 20 or so minutes when it came time to pick up my order. 2 - was an app-based mobile-delivery order (Grub Hub, Door Dash, I forget.) The order was placed in advanced to be delivered around Noon on a Saturday when I would be in half-day class that gives us 45-60 minutes for lunch each weekend (placing the order in advance to support proper delivery and timing). I used a promo coupon and an additional offer from my credit card to save some money. We later got notified our order was cancelled. I tried to place it again but lost the promo's I had used. Later I got notified through the app that the driver had arrived but the restaurant could not find our order. Eventually it got sorted out but missed our lunch window by over an hour. So, we had chicken wings and tots as an early dinner with no lunch that day. 3 - was my most recent and destined to be my last visit to BW3's as it was a complete and total disaster (not just for me but every poor soul in the vicinity). I waited for about an hour with another dozen customers, all of which who placed their orders hours in advance yet no one's was ready. Over 20-30 minutes there was a larger crowd as people who had waited their initial hour were all returning for incomplete or errors in their orders. The operations were in disarray and to add insult to injury, people who called in an order to pick up in real-time were being served in front of (in place of) people who had ordered their food several hours ago. My heart goes out to several of the staff who fielded increasingly displeased and impatient guests and the manager, a young brunette woman, who deserves a Gold star for her patience and her ability to help during an operational failure and customer service apocalypse. The manager did all she could to try to help but despite how helpful anyone could be there was multiple employees complaining to the customers, making excuses, and straight off placing blame on customers who had waited for an hour and a half to pick up their food. One lady identified herself as the general manager and was arguably the most offensive, at least professional person the disrespected and unserviced group of us had to encounter. The rest of the staff were part of the trouble. With a crowded room a young girl brought orders out to a shelf to place them and leave, while the crowd stood and waited until they could get the attention of one of the people working the registers to go over to look and call out the name on the bag. One young girl with died hair was entirely unfit to work a service position. She was too young in maturity but also clearly untrained in customer service, often yelling at customers, placing the blame "on" the customers, and then being able to be heard vocally complaining about all of us from back in the kitchen where we could hear her fine (this also fans the flames of a very bad situation, spreads negativity, and turns more BW3's staff in turn against the customers). MOST IMPORTANT - I would give 0 stars if possible only due to the sheer number of times the young girl with died hair and/or the lady who identified herself as the General Manager told customers (who had already paid and been waiting for an hour for the orders) to leave. On multiple occasions a person who had already paid and had been waiting was angrily told to leave by more than one staff. Total fail in operations, service, culture, atmosphere, mobile-ordering, takeaway service, and for packing a room full of people tightly together for a prolonger period of time during COVID. read more

Received old wings. I was told I would be refunded and wasn't. Everytime I have been there they barely give you any sauce for my wings.

Ate ere with 3 family members around 130pm kind of busy today. Restaurant is clean inside and out. Staff is friendly. The food took a little longer due to being busy. Food arrived hot and fresh. Will return. read more

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My experience are always all over the place but always the food was hot this time. The order wasn't right but it was hot. Every visit there is some kind of issue. Not it just feels like apart the the experience at this point. read more

Has to be one of the worst BW3s. Always late with the food, always get the order wrong. I mean how long can an order of 10 wings take. 40 mins apparently. Avoid this one if you can. Can't wait for Wing Stop to open up down the road. This place sucks read more

I would leave 0 stars, except then I can't share my experience. Do not waste your time or money with this place. The entire staff is lazy and doesn't care about the customer. I don't know why I continued to order takeout, as every time the order was wrong. 2 weeks ago I ordered takeout because my nephews were visiting and they wanted BW3s. The order came wrong. We had requested no blue cheese on the salad, by using their own capability on the ordering portal and making a selection of "no blue cheese." The salad came with extra blue cheese. Also we were missing an entire order of wings. When I tried to contact the restaurant, I couldn't get anyone. I called 3 times and every time they put me on hold until the hold system automatically hung up on me. The last time I called the person answering the phone asked why I needed a manager and proceeded to give me excuses about how he had 3 people all come in at once when I called last so that's why he never got back to me. I just requested a manager. Finally, my husband made the 4th call and told them they could not put him on hold and to get a manager. The manager (Jada) proceeded to laugh at the situation and was extremely rude. She then said we would get a refund. It never came through. I have tried to contact corporate 3 times and I tried using Twitter. Obviously Buffalo Wild Wings does not care about their customers or their reputation. We will never frequent their restaurants again and will continue to tell others to take their business elsewhere. read more

i should have read these reviews before going there. just went to lunch at 11:15 am - there were maybe 5 total tables including us. It took over 40 minutes AFTER ordering to get 2 salads and a small (6) wings. We were there with a toddler, so we couldn't stay all day and asked for the food to go. When we got home, the wings were tiny, shriveled, way overcooked and inedible. Tried calling a manager, but they were "too busy" to take my call. We had left 15 minutes prior and they were still not busy. Maybe the manager was helping out in the kitchen, but if so he was watching this crap product go to the customer. never again. read more

Buffalo Wild Wings - gross tiny shriveled overcooked yet still somehow ice cold and completely inedible. - Chicken Wings Near Me - Midlothian, Virginia

Went into grab something to eat Sunday night, got an appetizer but didn't get any silverware until the actual food came out which defeats the purpose of an appetizer. Went into the bathroom and there was some dude deep throating the sink faucet which I thought was a little strange, won't be coming back since I found out they were watering down the sodas with the water from the urinal. read more

Buffalo Wild Wings - Posted up in the bathroom smoking some crack - Chicken Wings Near Me - Midlothian, Virginia

Every time my family orders from this location it's a disaster sauce is always wrong this time we ordered $89.00 worth of wings 3 sauces were wrong and we received ONE ranch wings were over cooked literally the worst restaurant to order from never again read more

Waited nearly 2 hours and eventually moved on quite hungry when told our order was lost in the abyss.

The General Manager name Tiffany is very rude to her didn't even get my order right at alll it took TIFFANY hour and 30 minutes to get my foood. All I order was 20 wings. The server Destanie Carothers spilled all the Pepsi on my food on purpose because I told her my food was cold and I was waiting 2 hours for 20 wings. Terrible service. I don't recommend coming to this location at all. As you can see my food looks dry and was cold. If your looking for a wing spot this is not it. Chris the manager sucks at doing his job. Chris you might want to look for a new career. The Assistant manager Caleb is always complaining because he kept on telling my family and I we are short staffed if you don't like the service here you can leave. TERRIBLE SERVICE!!!!!!!!!!!!!! DISGUSTING FOOD!!!!! read more

Buffalo Wild Wings - Chicken Wings Near Me - Midlothian, Virginia

This is the 2nd time I've been to BWW an I ordered a mojito they didn't have it. I ordered a hamburger and they DIDN'T HAVE HAMBURGERS and they are on the menu . Not sure if an item is on the menu WHY don't you have IT? It was 4 pm on Sunday. We waited almost 45 minutes for pretzels bits that came with a less an 1/2 cup cheese. Just unreal! Don't recommend read more

Chicken was tough & cold. Order was also wrong. Worst takeout meal I have had in a long time.

Went on Sunday fully aware that it was football season. We were seated in the additional seating off of the main dining area. Ordered drinks, nachos (my all time favorite dish at BW3), and our son's corndog nuggets. Waited 20 minutes for the food to come and only after I asked about the kids meal did it appear. Didn't mention the nachos but thought they would surely be out shortly. Our waitress came back and said her manager was putting a rush on them. They came out a total mess. Only queso and a small blob of chili. They got set on the table and I said "nope! Those aren't how they normally look! Take them off the bill." The waitress tried to tell me that since we ordered without jalapenos that was how they came. Nope- not buying it. They also didn't have crema, cilantro, or pico. When she came back to bring my husband his beer she brought the nachos up again and kept making excuses and assuring me that was how they were supposed to be served. I just looked at her and said "look. I used to wait tables too. I get it, you guys are busy. I'm not arguing over a $12 plate of nachos." She left and when she came back several minutes later I told her if the food wasnt at our table in 10 minutes we were leaving. At this point, another employee came out and opened up the bay doors. It was 90 degrees outside today. We were all roasting and had just about had it at this point. Here comes our food: both chicken sandwiches my family ordered were wrong (swiss instead of american cheese, buffalo sandwich had a drizzle of sauce), fries were wrong on one of those entrees, and my boneless wings came with the sauce on the side. I didnt order them that way. The food was put in front of us and my husband said "get the manager over here. I've had it with this." Our waitress reappeared and tried smoothing everything over. My husband expressed that at this point in the meal he should be talking to the manager, not her. Her exact words were "there are three managers and they are all busy." Pathetic. In their defense they were probably so overwhelmed with complaints from other patrons that they couldn't get to us. We demanded a card with the manager's name and we will be calling this week. My last post praised this place. This was a completely different experience. If you're a sports bar, chances are you should be bringing your A game on gameday. We aren't coming back. read more

Yesterday I went into your establishment to pickup an order to go, during my wait, I was approached my an employee and was physically harassed as a "joke" simply for reasons he thought I was an employee. I had to further escalate the situation by calling the authorities because of other reasons that are still pending investigation. Why do you let this type of behavior happen? Is it because no one is wearing proper attire for work or do you hire people who like to put there hands on customers? read more

Went for lunch with my daughter and when setting our drinks (one being waters), he brought them and black mold was floating in the glass. Nasty! When I told him, he said nothing, not "my apologies", sorry, let me notify my manager, nothing! Unbelievable! Of course we didn't drink the water there, so I went out to my truck and brought in 2 bottled waters. So crazy you go to a restaurant and have to do this! Received our food and the boneless wings were completely dried out and nasty and the service, absolutely terrible. I told my daughter before going this BWW has been hit or miss, but looking at the 2 star rating on yelp, I should've known. Never dining in this place again! Just want people to know, don't go! read more

The staff are working their tails off, but there's not nearly enough to cover the crowd. I've waited 20 minutes at the bar and still haven't been able to order food. It looks like the manager has come to man the dishwasher, but the two beertenders are desperately working to keep up with the crowd. I'll be back when I'm not hungry. Edit/addition: I ordered wings 40 minutes ago. I thought the big problem was shortage of bar and wait staff, but I guess the kitchen staff is pretty screwed, too. I won't be back. I suggest others skip this place, too. read more

Somehow this place is consistently the worst managed restaurant in the area. It is always understaffed and if you order take out, expect to wait 30+ minutes after they say your order should be ready. read more

Upon arrival, we were greeted and told our table would be ready in 35-45 minutes. To our luck, another server comes and tells us that their kitchen was closing in 20 minutes while we had already waited almost an hour to be seated. The worst part about it all is that all of the female servers would look directly at our party, laugh, and not say a word to us about what was going to happen next. This place has definitely been run to the ground as far as servers and customer service. Do better! read more

Food so and so but it took two (2), I repeat TWO (2) HOURS to get our order. If you cannot serve burgers and wings at a reasonable time you should close the restaurant and open a gift shop or something. In addition it is so noisy that you cannot make sense of what any TV is saying or any of your friends around you. read more

Terrible order accuracy, horrendous "customer service"... EVERY TIME we have ordered we get shorted on sauces. One very helpful manager apologized and gave us a credit however the next TWO times we ordered the sauces were wrong AGAIN! Did I mention that half of the time they don't secure the lids and you end up with ranch all over the place? Called and spoke with a VERY rude "manager" named Maura/Mora? who proceeded to tell me that a complaint to corporate would just come back to the store and I technically don't pay for the sauces! WOW!! I will be contacting the owner... Save your time and money and patronize another B-Dubs if you have a wing craving. When your "manager's" first (and second) line of defense is to mouth off to a customer that spends hundreds of dollars a month at the establishment you should take your business elsewhere. I will... read more

Buffalo Wild Wings - Chicken Wings Near Me - Midlothian, Virginia

In general I like Buffalo Wild Wings. The food has always been good, clean place, and lots of TV's to stay entertained (if you don't feel like interacting in a conversation). Spicy actually means spicy here (huge plus). The only two cons I can think of are that the prices tend to be on the more expensive side and the service tends to be slower than liked. However, one could argue the prices are because of the quality of foods and service times due to the large crowds they typically serve. Not a place I go to often, but I certainly don't shy away from Buffalo Wild Wings when there's a reason to go! Promos deals: Tuesday 75¢ traditional wings. Wednesday one $2.99 kids' meal per adult meal purchase of $10 or more. Thursdays 75¢ boneless wings. read more

The service was very slow. The restaraunt was very dirty and I watched people stand in line waiting for a table and there were 8 tables needing busing. A couple asked a girl who walked by if they could be seated and she replied"did you not think I saw you"? You'll have to wait....I would never go back. read more

This place has turned into a dump!!! When they put the gaming machines in, the trash of chesterfield showed up... BDubs WAS a great place to watch sports and have a few beers with friends! It WAS the perfect formula - Lots of TVs, sports, beer selection and wings! You can't mess that up! It was even great for the family!! BUT, the gambling machines came in and so did the trashiest people in Chesterfield. NOT TO FORGET AND MENTION, the men's room is ALWAYS DISGUSTING! PEE all over the floor. Flooded toilets and a horrific smell! PLEASE, for the love of god - GO OUT OF BUSINESS SO OUR PROPERTY VALUES WILL RISE!!! read more

I get it, it's Bdubs and no one expects anything incredible - however - our service was so bad I'm surprised they're even still open. A group of 10 of us came in on Super Bowl sunday around 3ish. We told them we'd be leaving prior to the game, thinking they'd be busy since it's...you know...a SPORTS bar. We were essentially never checked on although the place was deserted, and our waitress was chatting 10 feet from us at the end of the bar. We had to flag her down for refills on drinks after 20-30 mins. Our food came out without any of the things you're supposed to get and were ordered (veggies and ranch and sauce for the wings). Food was nothing impressive per usual. We ended up going to the bar to get another round, and our server FINALLY reappeared when she saw that. We left a half hour before the start of the game and they were still dead. read more

Went in for dinner as a family of five. Our server was great. Everything else was NOT great. I immediately had reservations when the vestibule was a mess. The floor mats were folded up on top of the benches, there was trash lying around and (no kidding) a random pair of shorts. Against my better judgement, we stayed. They brought out our five entrees in about three different shifts. One of the wraps was completely wrong and had to be remade. I ordered naked tenders and the server advised they had "messed up" (how do you mess up naked tenders???) and it would be ten more minutes (by now, I'm the only one without food). 20 minutes later, my food came out. They were hot but also WAY over salted. The brisket tacos were drowning in BBQ sauce. Our server was super apologetic and said the kitchen is really slow and when we asked what the manager thinks, she said the manager is never there. There were a number of servers and runners in our area and they all seemed to be trying, but the kitchen and management may need a reboot. Not for my sake, though...I won't be going back to this location. read more

Special occasion and I figured it was easier to cater the event, than try and get a group of teenagers to the restaurant. I preordered in hopes of avoiding any problems. The party wings were ready as planned, but part of my order was missing. Ugh! I couldn't very well go back. Check your take out orders. The wings were great and the guests throughly enjoyed them, even the following morning with waffles! I did return at a later time and let them know there had been a mix up. The manager on duty was very nice and apologetic. This was certainly appreciated. read more

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Im not one to do a bad review bc life happens and people have off days and I get it, but this was awful. Why tell me it's going to take over an hour for my food to be prepared, but when I arrived to pick up my order it had been done in 19 minutes... which means it sat there on the rack for 45 minutes when I got there at the time I was told it would be ready. On top of that I ordered a side salad that was room temperature warm as well as lemon pepper dry rub that was just naked wings bc all of the seasoning ended up all over the bottom of the bag. Do better if you want to keep loyal customers read more

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