The servers are top-tier. I love the menu revamp, the new sauces are amazing. The atmosphere is such a vibe. read more

Service. Party of 10. Ordered and waited 1hour. Terrible service. Worst I have ever had. Then food came cold. Just don't understand how it can be this bad. Just talked with manager and her response was "your concerns are completely valid" and please be patient because " this is a sht show" her words not mine. read more

Two bandmates and I stopped in for a quick bite before going to work. We thought this was the place, but we should've gone anywhere else. Sections of the restaurant were closed, and there was a large group, a baseball team I'd guess, but they were already eating, so we thought that we'd be in and out with not much else going on. NOT! The waitress was nice enough at first. We even good naturedly laughed at her joke about Mexicans being used to spicy because we asked about spice levels. One of us is half Honduran half white, and I like spicy, but not before a gig. LOL! Order in and the wait begins. At some point we begin to wonder where our waitress and food were. I mean, at best, it takes 20 minutes to cook wings and our soft drinks had been consumed. We were about to ask for our waitress when the food arrived about 35 minutes later, and it was not good. Our food had to have been sitting back there for at least 15 minutes. It was cold and my fries looked like the staff had been eating them because maybe they thought it was fair game because it must have sat there so long. All that was left were the smaller crumb-like ones that hardly anyone eats. The food wasn't even brought by our waitress, AB. So we asked for the manager, and that's when AB made her appearance and the manager, Dominic, right behind her. We found out he was the general manager later. We told him what happened, and he said he'd take care of it right away. Twenty or so minutes later, still no making it right. No apologies, no drink refills, no nothing. Twent-5 minutes later, he is at the bar, talking to the bartender, and one of our party went to ask what the holdup was. It was getting late and we needed to get to work. I said, "We should just go." Another manger with him said that they were just waiting on fresh fries. Really? That's the excuse after another 25 minutes? After a sec, we told the manager we're leaving, to which he flippantly replied, "Have a nice day." We left, upset about the whole experience but found a place down the road, Daddy's. A drive through seafood and chicken place. Fast, friendly, and we were able to scarf our food just in time to high tail it to work. Never again, when we're back in LC for work, will we ever go to Buffalo Wild Wings. From top to bottom, terrible food and and horrible service. One would think at least the GM would care about one of his restaurants. I'd remove the one star I gave them, but it is required in order to leave a review. Zero stars for BWW, BIG WASTED WAIT!! read more

Customer service was awful tonight, we placed a Togo order and showed up to pick it up walked in and didn't have anyone acknowledge us or anything for over 25 min. Several others were also waiting for their orders. When someone did come out she said the name of the order and shoved it in the oven and the guy was standing right there. So he went and grabbed it out the oven. Asked for ranch, didn't get that and ordered a DR. Pepper and received a bad coke. Order placed around 10:15 and didn't receive until 11:15 pm read more

Service was FANTASTIC. Our server was so nice! Food came out fresh. The pick 6 deal was perfect. Will be coming back for the great vibes.

Horrible Mac and cheese. After seeing there was like nothing in it I tried it and it tastes old. Waste of money. I should went somewhere else. The gold fire or golden fire wings were not even sauces. Tasted bland. Good thing I had ranch at least to give it some flavor. Very disappointed. read more

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the staff were wonderful! a manager stopped by and checked in on us to make sure we were having a great experience. Our food was hot and fresh, and there was an overall good vibe. read more

Buffalo Wild Wings 3136 L'auberge Blvd Lake Charles, LA Tonight, I dined at Buffalo Wild Wings and took advantage of the wing day special which included 6 free wings with a $10.00 purchase. Upon arrival, the parking lot was clean with ample parking. As I entered the restaurant, I was greeted with a smile by the hostess. The dining room was extremely clean. I chose to sit at the bar because I was dining solo. I was immediately greeted by the bar tender who was very nice, attentive, and moved with intensity as she served everyone at the bar alone. I ordered 6 Caribbean Jerk bone in wings, 6 honey barbecue wings served with ranch dressing, and tater tots. As I waited for my order, I had an ice-cold Bud Light bottle of beer and another one shortly afterwards to compliment my meal. The food came out within 10 minutes, and everything was served hot. The tater tots were cooked to golden brown, not soggy, and with a touch of salt. The barbeque wings. 3 flats, and 3 drums were well cooked and not dry. The barbeque sauce was sweet with a touch of honey and the sauce did not overpower the taste of the wings. The Caribbean jerk wings, 3 flats and 3 drums were also hot, well cooked, and the jerk flavor was very good with a little Caribbean kick. Everything was fresh and tasted great. read more

Buffalo Wild Wings - Tater Tots - Chicken Wings Near Me - Lake Charles, Louisiana

Okay well first our waitress gets my burger wrong and forgets my third patty and I have to wait on that. Then we get a triple fudge cake to go and we were so tired, we didn't check. I get home and it's not what I ordered or anything I'd even eat. I do not recommend this place. Triple check your food especially if you get to go stuff, because they suck!! Maybe it's just that waitress. read more

Why can't you get 2 sauces on a 6 piece wing? I tried to order this and had to change my mind last minute because the waitress said that 2 sauces wasn't allowed. It doesn't say this anywhere on the menu. It was also a slow night and the service was weird. They kept bringing out stuff that didn't belong to us. They also forgot some of our food. Also had to ask for silverware This place has been slowly going downhill. read more

The only reason why I rated this a "3 Star" is because of the consistent slow (er) wait times. I've been here a Handful of times, and the wait from the time I order to actually receiving my food is about 45 minutes. But the food itself (I've only gotten wings and French fries) is consistently delicious! I'm glad there's a B-Dubs in town. Just read more

Service takes a while. Food isn't that great. Theres an hourly drink limit at THIS specific location. I travel to Texas, AZ and Utah a lot. They do not have the same rule, despite this bww claiming it's a corporate thing. read more

Used to work here as a cook for 2.5 years and a manager for 2.5 years. It was as bad for me as it was for the customers. Part of the problem in this location (new building now) it was and still is situated across from 2 casinos, open until 2 am so it was hella busy at all times.Day, night all week long just nonstop. Mathematically the kitchen couldn't keep up with the demand and the kitchen wasn't large enough, on top of the terrible conditions and expectations for staff. I have actually done the numbers back in the day and it's just a terrible business model. Basically there are only so many fryers and only so many wings can fit in each basket. Those wings or boneless take a specific amount of time to cook, 6.5 to 8 minutes. On a busy night in this location...in 8 minutes you will get 10-20 tickets. Each ticket will have a minimum on average of 20 wings and or boneless, in 8 minutes you may have to make 200 wings or boneless on the low end, it takes even more time to finish those tickets and IN THAT TIME there is even more coming through. This kitchen at it's peak running like a well oiled machine can't keep up. So there is a "Time deficit" on the back end of the process that compounds the whole service, so you regularly end up with 30-45 minute ticket times at peak hours and lots of unhappy unreasonable customers and rightfully so. Owners and management could care less why business is bad they just expect you to fix it without knowing why or how etc. Owner was a terrible guy, berated a server one time for not ringing in ticket because he "Couldnt put his son through college" if she didnt ring in drinks.(She didnt because it was the owner) There was a no tolerance policy on complaints, it you got complained about by name you were fired 95 percent of the time. Unless I was doing the firing then someone would go over my head and rehire people who rightfully deserved to lose their jobs for things like, leaving with all of their money and not coming back or stealing an entire 5th of Jack daniels, then I would get berated for being afraid to fire people. Unless of course the other managers didn't want to, for example, fir the 4th girl that got pregnant by another manager. Was told they didnt want to do it, turns out they had a reason because that girls Grandmother sent in a complaint about me saying "The manager that got her pregnant fired her" wasn't me that got her pregnant. Management staff is lazy as all hell, if you don't see one in 15 minutes of your visit walking around, it's because they're in the office on their rear ends feeling self important. Don't let them lie to you, they are the quintessential stereotypical manager who does what they need to do to keep their job and do as little work as possible. I was told "You have to know when to work because they watch the cameras. When they arent watching you can chill in the office." or "If you ever go against me I will Thanos snap your job." I seriously thought about writing a book but was threatened with a lawsuit after I was fired for saying things they didnt like, the manager in question thought I was talking about him. Nope, it was the other guy that had nude pictures of servers on his phone and let them sit on his lap. Granted I started to lose my sanity literally toward the end of my employment, I was going through my own problems in life on top of workings 11-12 hours days, staying on my feet , doing "Figure eights" while my coworkers shopped for new shoes in the net and gossiped in the office. I worked my butt off as a manager for two years with few long term coworkers until old heads got rehired, then I got pushed out. I wasn't appreciated, not like they could, they didnt pay attention. It was all a high school level popularity show. I was doing my job, everyones else was playing a game I probably should have been playing too, but I thought being good at your job in practice meant more than in theory. I should get over it, that was way back more than ten years now, but this isn't even a tenth of the stories I have from that place. The moral is this place has been a one star for a long time and the owner is a pretty vain, spoiled uncaring dude. When I think of Jaded by money, I think of him. Dont get me wrong I love those people and not everyone was bad, the servers and cooks and hostesses and cashiers were awesome people doing their best with what they had. It's just hard when everyone keeping the money coming in with blood sweat and tears get treated like garbage but the guys in the collared shirts forgot where they came from. Probably different management now but doesn't look like much has changed. read more

Chicken was so hard! Tried to cut the strips on the salad and couldn't. Asked for a knife, and it broke apart and flew across the counter. Driest piece of chicken and so much crusted batter, too hard to manage. However, happy hour is awesome and bartenders were awesome. read more

Buffalo Wild Wings - Chicken in salad - Chicken Wings Near Me - Lake Charles, Louisiana

Landon is a W man, food is good. Service good (landon). Music awesome. - kaden read more

Amazingly poor service and food quality from a Buffalo Wild Wings (one of my favorite restaurants). Based on the other reviews, something's going on here and corporate BW3 hopefully will take a closer look. This location is not fitting for the name. read more

Reluctantly we tried BWWs again after sooo many disappointing visits. This time was different. We were promptly seated and our server, Baylee, was there before we could get situated in our seats. This was the best service we have had in a long time...anywhere. Baylee was as close to perfect as we could hope for. Talked to the manager to compliment the service and find out it's only her second day! Better hold on to this one. Food still wasn't great but the beer and the atmosphere was spot on with the service. read more

Busy tonight for MNF, service was prompt and friendly, wings are on par for other B'dubs I've visited.

Today I dined at Buffalo wild wings got a Caribbean jerk, boneless wings, and as my appetizer a beer, battered onion ring after waiting a good while for my food when there's hardly anyone in there, she brought my food out and there was only four onion rings on the plate, which I asked her is that all you get and she said for the small onion rings that's all you get which is ridiculous for $5.99 read more

Service was horrible. Restaurant wasn't full and it was difficult to place an order. Food was cold upon arrival. Really bad experience. Never coming back. read more

My stepdaughter ordered ice cream and after waiting almost 20 minutes to get it, it was already half melted. Then when my burger was served, the bun was so hard you could knock on it and the french fries were very cold. It seemed like the food had been sitting under a heat lamp for a long time. We were there for about 45 minutes before we even got our food. The waitress was very nice. The service took extremely long. The food was less than mediocre. I'm very disappointed because we come here often to watch to watch sporting events. read more

The food is ok but they convey an order correct to save their lives. Came in from Houston and staying in a hotel we decided to order take out. This place missed half our order so what do you do say hey send what you forgot? Nope they basically said well maybe next time. Yea that's the way to do business right. I would not recommend this place to my dog. read more

I've got to say this is by far the worst experience I have ever had at a Buffalo Wild Wings. First I get there and ask for a booth. The hostess seems like the most confused and overwhelmed person in the world. She tried to explain why we couldn't get the booth that was cleaned and clear right in front of us. Something about the waitress who has that table isn't come back. I don't know. So we get a high top, no problem. 4 minutes later someone else got seated at that booth. Now we wait 15 minutes without being acknowledged or talked to even. I had to ask the hostess to go find the person in charge of our table. I see her talk to a shorter black girl who I had seen walking around with an attitude and running her mouth most of the night. She shook her head and kept saying no to the hostess. Then another girl comes out and seems reluctant to take our order. Since we saw how long it took to be noticed, we ordered drinks, appetizers, and food at that time. It took 12 minutes to get alcohol so waitress brought water. Appetizer got there within 10 minutes, but then as the restaurant emptied more and more, we realize it has been 50 minutes since we ordered food. It took over an hour to get the food out. Now I would understand if understaffed or anything like that. But they had the most employees I have ever seen on the floor. You have a table sitting there trying to get attention and service and nobody has the customer service to help and acknowledge. Waiters and waitresses were trying to not get tables. Nobody wants to work anymore and service is getting worse and worse. The manager apparently went to the kitchen to try and help but never came to apologize to anyone for wait times or anything. I always choose BWW for wings and drinks and sports. This place is the last place I will ever go to again. The icing on the cake was when leaving, I drove around the back. Sooo many employees outside smoking and hanging around. Didn't look like they were really working hard. Meanwhile I had to take my food to go as it was 10:35 when I finally got my food and I got there around 9:15. Then I told the waitress we wanted the check and were gonna take it to go. She dropped off the check and boxes and wouldn't come back. Luckily I had cash to leave because after waiting 10 minutes for her to come back to take my card, I gave up waiting. I'm hoping this manager learns how to manager or they get a new one and whole new staff. read more

Service is ok. Food wait it insane ! Sitting here for over a hour to waiting on our food is not cool.

I have been here several times and every time I say "I'm never going back." I ordered wings and fries. They came out within minutes of ordering so I know they were just sitting under the lamps. They were room temperature and very very dry. The fries were horrible; very old. The two ranch cups served with 12 wings were not even filled halfway. When I requested another one to try to choke down the wings, they said would be an additional charge. I, essentially, only received one ramekin of ranch dressing because they were both not even half full. I don't know how they think that is sufficient for 12 wings and fries. I sat for a long time with my credit card on the bar, the clear sign I was ready to pay, but the staff just all stood around talking to each other. read more

Wow where do I start with this. It been a long time since I have done a review because being a Chef going on 25 years, I am always flexible when it comes to little minor things going wrong in a restaurant or some kind of Food Establishment. But when it came this place, this was just pure negligence on a whole new level. When my family and I walked into the restaurant the first thing we noticed was the hostess ignoring us because she was watching TikTok on her phone. She even noticed we were there but instead felt she needed to finish the video first. Finally, after taking us to our seat my wife noticed a Booger on the chair, she was about to sit at but instead of getting upset she just changed out the chairs because she was already not in the mood to bring it up. When we thought things truly couldn't get any worse when the waiter brought us our menus the drink menu was completely disgusting it was sticky and greasy. when my wife brought it up, he just blew us off and said oh well I'll get another one. When we finally placed our order my wife was really looking forward to the General TSO's wings which were displayed on a giant Vinyl Sign on the outside of the establishment clearly stating they had it at the restaurant our waiter proceeded to tell us that " oh well we don't have those anymore" when my wife ask then why do you have the sign outside, he responded back " we are waiting for corporate to give us updated menus. Honestly how hard would it have been to take down the signs outside or make sure when you sit a guest your knowledge that the item is no longer in stock. Then just when you thought this night couldn't get any worse my wife ordered Everything Pretzel Knots, he said " oh well our ovens are broken so you can't order that". She was at this point already very aggravated, but our kids wanted to go here so she pushed through another disappointment. She instead ordered Chili queso so the boys could enjoy that and loaded nachos because said the description sounded good. I had ordered the Thai Curry boneless wing, my oldest Ordered the 20-piece bone in wings and my youngest ordered boneless wings with BBQ sauce. Honestly at this point I really thought we had gotten past all the craziness at the restaurant until our food came out. My wife's Nachos looked like a 5-year-old had made them it had canned chicken shredded cheese and what looked like day-old chips. My Thai curry boneless wings looked the guy had forgotten they were in the fryer and were on the edge or burnt and didn't toss them in the sauce just dumped it on top of them. My youngest had asked for sweet BBQ sauce and instead given him spicy BBQ sauce. I just cannot understand how so many mistakes could be made in such a small-time frame. I could truly keep going about our experience at this restaurant but all I know is there needs to be some major training regarding Front and Back of the house. I hadn't been to a Buffalo Wild Wings in over 8 years and honestly this will be my last time ever going. read more

You definitely know what you're gonna get when you go to Buffalo wild wings. You can tell the difference between every single one. I haven't been to one that mimics the other. Somehow really good wings some of them have really dry wings some of them have a good chicken sandwich and some of them have really dry chicken sandwiches. I wish that it was very consistent but it is a hit and miss with Buffalo Wild Wings. What made the trip worth it was our waitress she was amazing I made sure to tip her super well read more

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So there is supposedly now a new corporate 2 drink per hour limit per customer!?!? Imagine a sports bar that has that limit. They are watching you and watching the clock to keep you in compliance. Can't have a third beer for 60 minutes while watching a game! Better order a big one. Sounds crazy but true... Imagine trying to earn a decent paycheck at BWW. Sounds like business suicide. I feel sorry for their employees (and local management). Couple that with mediocre (at best) food, and that is a sure fire way to kill a business. If zero stars were an option... read more

TERRIBLE slow service! HORRIBLE food! Took over an hour to get grilled chicken sandwiches & when the food came out it was old & cold! The chicken breast looked like they were running short so they had cut it thin...about 1/4" thin with so much sauce it dripped everywhere! Just 1 big muck!!!! The restaurant looked like it was being run by only college kids without guidance. No management to be seen anywhere. read more

this place is nasty! I have no idea how they stay open. The wings aren't seasoned The sauce is not good I think their success is in the liquor license. Everyone is drunk so everything taste good read more

If I could give this place zero stars I would. Gave our information at the door. Waited over 45 minutes and they didn't even have my information in the system. I am not blaming our waiter, it was only his 3rd time ever working as a waiter. He was pulled from the kitchen. They are so completely short staffed it's insane. When we finally got our food it was cold and the person who asked for no cheese because they are allergic has cheese on it. We where also missing food. read more

Buffalo Wild Wings - This is suppose to be the double cheese butcher hatchet burger.... - Chicken Wings Near Me - Lake Charles, Louisiana

I wish I could give this place zero stars but that wasn't an option. The food here really isn't the problem, it's the customer service that needs an overhaul. The employees seem not to like their jobs or maybe that's just their attitudes. If you call to place an order, they leave you on hold for an eternity and if they do answer the phone, they run this ridiculously long script and then put you on hold. I placed an order tonight and was told that my order was LOST. Really!? They didn't lose my money, though and when I tried to call to find out what was going on, I was placed on hold for a really long time and no one ever returned to the phone. If you don't mind waiting forever for your order and being treated like your business doesn't matter, this place is perfect. I do not recommend this place! read more

Terrible service,sat with dirty plates forever,didn't check back to see if we wanted anything or if everything was okay,won't be back!

I came to your Lake Charles LA location from Houston TX as I was visiting the Casino. Lucky me I won a big amount. Our waitress has given us exceptional service. If you look at the whole restaurant her tables are all full of Ultimate Nachos. She was offering the app to everyone. She was constant, fast and friendly and the hardest working of all waitstaff. Just wanted her to get a corporate recognition of possible. We tipped her very well. Her name is Marix read more

Buffalo Wild Wings - Chicken Wings Near Me - Lake Charles, Louisiana

Worst customer service ever!!! Menus have a price and when the bill comes you will be amazed about the outrageous prices!! Both managers came to the table and were extremely unprofessional and never honored the price on the menu!!! Worst BWW!!! Don't want to think this is because we are not the right colored skin people to come here! read more

We got a salad, street tacos with fries, and the trio dip and chips. Took quite a bit of time to get it. The place wasn't even busy at all. Not a complicated order. Queso was thinned out a lot. Fries were not even remotely fresh. The rest of the food was fine. read more

Came here when most food businesses had closed for the day. Sat at the bar and had a Crawford beer and boneless wings. The food was hot and the beer was cold, the bar staff was friendly and did a good job while being under staffed. Very nice facility, it was clean and organized. Good selection of draft beer and alcohol. Stop in and tell them go. read more

this is the worst place to take your family & friends. The bar takes 45 mins . & beside the wait we had on the bar, our food also took an extremely long time & when it did come out it was so cold. our fries were stuck to the paper . just awful for our friends birthday experience. read more

Buffalo Wild Wings - cold food, definitely disappointed. - Chicken Wings Near Me - Lake Charles, Louisiana

The good: Food tasted fantastic! The bad: staff, excessive wait times for everything from ordering to trying to get your bill from the waitress. After receiving the ticket we waited another 20min for her to come back and process the payment. Management was nowhere to be found, unacceptable buffalo wild wings... read more

0 stars is more accurate. Online order, waited an hour in the take out area and the food never came out... an employee sleeping in the takeout room was also a nice touch. Walked out empty handed. read more