My stay at Aloft was unfortunately defined by one overwhelming issue: the smell. From the moment…read moreyou walk through the doors, you're hit with an intense mix of heavily scented cleaner and air freshener. It's not subtle--it's overpowering to the point that it made my eyes water and caused intensely painful headache. The room itself was even worse. The odor was so strong it triggered a headache and nausea, making it incredibly difficult to relax or get any rest--especially frustrating after arriving already sleep-deprived. What added to the experience was the lack of clear or confident communication from staff. I received multiple explanations for the smell--air freshener, cleaning products, even the floors--none of which inspired confidence or resolution. The room also lacked proper ventilation, leaving no way to escape the lingering fumes. Beyond that, the overall experience continued to fall short. The vibe felt off, my room key repeatedly failed to work from outside due to what I was told was a broken door, and parking comes at an additional $9/day. The noise level is bonkers. They said they were full. They stated I would be on the top floor and stocked with coffee and blankets for the bed. As seen by the photos, neither was confirmed or delivered. In contrast, the Hilton next door offers free parking and a much more comfortable, odor-free environment. Overall, this stay was disappointing and far from relaxing. I would not choose to stay here again. - signed an elite member staying on the road 80-90% of the month

Very bizarre experience. I showed up at 2:53 to the front desk, and told the man working that I was…read morea few minutes early but was there to check in (3:00 pm check in per my reservation confirmation). He told me that he didn't have a room for me. I asked if I needed to wait a few minutes until 3:00, he just shrugged and said he didn't know. I was a bit confused, and told him I had a room booked. He just looked at me and said "I don't know, we had 15 rooms that requested a late check out". I was a little bit baffled, so I just stood there looking at him. He eventually got on the phone and spoke to someone, then told me he'd found me a hearing accessible room. He was very dismissive and almost rude during our entire interaction, it was very odd. The room itself was fine, but I'd be very hesitant to book again based on how I was treated. He was working again the next morning when I checked out, and had the same dismissive attitude. The manager reached out to me to discuss what happened, and how they intended to move forward. I really appreciated their response, so I'm updating this review.

The room is clean but the bathroom in the lobby has these fly infestation they're dead and some are…read morealive.

A decent day. A standard Hampton Inn. The breakfast was reasonable. Yogh, fruit, toast, and bagels,…read moreself making waffles, eggs, meat, products, potatoes, cereals, and oatmeal. What's great is that they have coffee 24 hours a day. The room was comfortable. Not luxurious. Basic amenities. The place is conveniently located very near the mall of Georgia and Sugarloaf Mall. The hotel is clean and the front desk staff were lovely. A respectful stay.

The lady in the front desk need to get back to training on customer service so rude…read more I ask for a copy of my form and she tells me that they dont do that for customers that we have to do it before getting there so i ask can you make one and give me the one She says no it has to be the original one duh that is a copy And to make it worse they dont have a copy machine in a hotel so i ask to use the computer from the hotel and it how surprising it doesn't work Super Rude lady (Francence)

I don't leave many reviews for hotels anymore, but this is different…read more After driving 3.5 hours (nothing crazy) and explaining I needed to be at Tannery Row from 2-midnight (true), they told me they could check me in early. But... After I gave my credit card and signed a paper, the other lady stepped in and said they didn't have that room type available. I asked to switch room types. Simple solution. She said it would mess up their whole system. So ... me needing a room is secondary to messing up your system. Got it! This Courtyard is obviously not big on customer service. When I mentioned this and pointed out a half empty parking lot, they said everyone was at a basketball game. This would mean everyone staying here is here for same reason. Okay.... I'm very generous with my ratings/reviews. Those who follow me know this. But I can smell lies from 30 miles away. If they're not going to be honest and accommodating with me, they're not going to be with you either. Not recommended.

Nice hotel, very centric, clean and friendly staff. Drinks are good, but we were not too impressed…read morewith the food.

The check-in process was seamless, and the staff went above and beyond to make sure every detail…read morewas perfect. My room was spotless, super clean, and was super cozy. The bed was incredibly comfortable. I slept better than I have in months, considering their room darkening curtains are amazing, LOL. The hot breakfast was one of the highlights of my stay. There were soooooo many options to choose from, including fresh fruit, made-to-order omelets, waffles, pastries, and a variety of beverages. Everything was fresh, flavorful, and beautifully presented. It was the perfect start to each morning, and I definitely utilized it everyday I was there. I also appreciate the cleanliness. You could tell the housekeeping staff takes great pride in maintaining everything to the highest standard of cleanliness. I will be back!!

In town for a wedding, location is close to many things. Staff was super friendly and room was nice.read more

Upon arriving, we found Elizabeth at the front desk a pleasure to work with in our room selection…read more Our room was perfect, comfy bed, quiet location, plenty of hot water in our very clean bathroom for one night on our roadtrip further west. We will definitely stay here again when we're in the area.

I guess this hotel has been redecorated since the last pictures were taken by travelers here. this…read moreis a very nice hotel for what it is. Oh that I've been for this level of hotel, Very spacious rooms, newly updated, clean very kind Staff at the front desk love everything about it so far. Very convenient to restaurants there is a Chick-fil-A and a Carrabba's Right next-door. The included pictures are from my room, which is an ADA accessible one bedroom suite.

The staff were helpful and professional. I checked in after…read more9pm, immediately sat at the desk to make a call. While I was on the call, I observed 2 roaches strolling around the room. I abruptly ended the call, headed to the front desk and got another room. I happened to share that news with a co-worker, he was at a different hotel. Apparently, he had been at this Hilton Garden Inn 2 months prior and had the same experience. I won't be back.

We had a great stay at Homewood Suites. The room was a bit old-fashioned but it was clean and cozy…read more The king-size bed was comfortable and the shower pressure was quite nice. My husband and I greatly appreciated that our rooms were well-maintained by housekeeping. (Rosa made sure we received fresh towels, beds were made, and that garbage was emptied every day.) Much respect to the entire staff, who were friendly, professional, and quick to respond to any issues. A few other pros: *easily accessible to I-85. *perfect location for shopping of any kind. *down the street from Gas South Arena *plenty of restaurant and cafe options in the area. Overall, a really lovely stay and we would return.

Great hotel. Close to work while in the Lawrenceville office. Breakfast options were solid, nothing…read moreblew me away but I've also seen much much worse on the road. Hotel was set up well and spacious. Great staff and solid little happy hour on Wednesday. Note to Marriott. They don't charge to park here. Take freaking note. There is no reason to charge for parking in the suburbs of Atlanta. One thing they should upgrade is ability to stream on their tvs. Would prefer to hook up my Netflix/anything from my iPad instead of their cable options.

I stayed here while attending a conference at the Chateau Elan in Braselton (15 minute drive). This…read moreproperty isn't terrible, but there are some things to consider if you're on the fence. You have to pay to park, but you must do so on an app. I paid $14 for two days, with a code they gave me. The room itself was spacious, but I could heard noises in the hallway and outside. Not the loudest hotel I've stayed at, but not the most quiet either. There are tons of food and shopping options, which means this area is busy! That also means there's something to do for everyone, no matter how picky or particular they are. Free breakfast is included, and there was oatmeal, yogurt, bottled milks, breads and bagels, eggs, waffles, sausage, and bacon which some fruit options. There's also coffee and tea, and they had oat milk out. Not a terrible place to stay when traveling with family, I'd look into staying here if I were in the area again.

This was a great, mostly comfortable, and convenient stay for a work trip in the area. The room was…read moremassive and spacious, giving me plenty of space to spread out my minimal belongings on a short trip. I felt like I could live here and it seemed even bigger than the apartment I actually live in back home. There's a large kitchen space in the suite, but a breakfast with huge variety and selection was included with my stay. There's a large gym on the first floor. Every staff member was incredibly kind and friendly. The only real issue I experienced was with an AC unit that seemed to not want to stay on the warmer setting. Eventually it seemed to sort itself out in the night. There was also a ventilation fan in the bathroom that was permanently on, making it a bit noisy at night. And I wouldn't recommend buying any snacks in the little shop as they are quite pricey.

My coworkers and I stayed here while we were in town for a conference. I can't recall having stayed…read morein a Hyatt Place before, but now I'll definitely look out for them in the future! It started off strong with a very clean, modern, well-decorated lobby that looked like it would belong to a more expensive hotel. The staff was friendly and gave me a toothbrush since I forgot mine. The rooms were very nice, and the breakfast was by far one of the best complimentary hotel breakfasts I've ever had. They also have a coffee bar at the main desk where you can get speciality lattes, cappuccinos etc for a fee, which they can charge to the room. They also have huge cookies at the coffee bar, which my coworkers really enjoyed. Overall it exceeded expectations: clean facilities, friendly staff, and excellent service.

Infested with German cockroaches!!! EWWWW! I never write reviews, but I always read them before…read morebooking, and wish someone had posted a recent review to let me know - obviously, they have a big problem that has been that way for a while. You can smell the pheromones they emit, and the staff confirmed that they spray for them weekly. I stayed on the 3rd floor and ended up checking out early. Had no idea they were cockroaches when I 1st saw one (I had bought a slice of cake at the grocery store and one crawled into the container - ewwww!) Reported it to the front desk, who said bugs were to be expected in that area because it was humid and had been pouring rain. If I'd known what they were, I would have left immediately. They did know, though, and didn't even offer to move my room. On different days, I saw a couple in the tub, one on the bathroom vanity (and the pest control websites say they LOVE toothpaste and seek out your tooth brushes - EWWWW!), one zoomed across the desk etc. I was finally able to catch one, throw it in the toilet, and Google Lens identified it as a German cockroach. Only an inch or so long, they are very prolific breeders, known for hitchhiking home with you in your luggage. I lay awake all night with all the lights on and checked out first thing the next morning. The manager was not available, and the desk clerk (who was very nice) was not empowered to provide a discount or remove any of the charges. She confirmed that they had a roach issue (possibly due to construction or something else), and they were spraying every other week. I asked for the manager to call me. He did not. 2 days later, I called him. He apologized (he was also very nice) and said they were aware of the issue, explaining that they were under construction and spraying every week. I ended up having my clothing sprayed for bugs and shipped home, and I threw away my luggage. My boxes of clothes are in my garage, quarantined, and I still have the very itchy "roach rash" from coming into contact with whatever it is they leave behind. The Hyatt corporate office felt that refunding the room charge for the last night I stayed awake watching for bugs was "fair compensation". Beware that if you do stay and don't take precautions, you may unknowingly bring home more than you left with.

I was greeted with courtesy and kindness upon my arrival. All my questions were addressed, and all…read moreof my needs were taken care of. The room is equipped with various creature comforts that made to stay more pleasurable, including a coffee machine, a hairdryer, an iron and an ironing board and even dry cleaning and laundry services. The bed was nice and comfortable and with the drapes closed and all the lights off room was pitch black which is good for getting a deeper rest when you sleep. Charles & Barbara were a pleasure to work with. A shout out to the ladies at the Bistro as well for their service, kindness and patience. Makalia & Shavantae helped get me fuled up for my busy da

I've stayed here countless times and my stay is usually fine. Unfortunately, a few of out of town…read moreguests got into a disagreement and things got a little heated in the lobby over night. No staff came to check on the loud commotion. Outside of that craziness, overall it was a great weekend in Duluth!