Very well organized business. Customer service was fantastic. Very clean rooms and quiet..Thank…read moreyou!!

We had a pleasant stay in a clean, spacious, quiet suite on the first floor. There is plenty of…read moreparking and the breakfast and coffee are standard Residence Inn fare. Luggage racks are available and most are fully functional which is nice. What stands out is the staff. Jamika was excellent and provided gracious help when we asked for it. She truly stood out in a very positive way. All the other staff were also polite, friendly and helpful. The room does not have an oven but that seems to be the new standard path for Residence Inn's. We've stayed at many. Life is good with a good night's sleep while on a massive road trip.

A very nice hotel for a long staycation in Duluth. Very friendly and welcoming customer service and…read morethe amenities aren't that bad - buffet breakfast, decent fitness center that's 24/7, free washer and dryer, and the suites include a regular size fridge and a small kitchen - sink, stovetop, microwave, and dishes... not bad Nice and clean, with comfortable beds and pillows. This time got a nice corner unit on the top floor... nice and quiet. Unlike other Staybridge hotels, this one give you a welcoming bag.

I was eaten alive by bedbugs then charged $200 because of the bugs. I am a platinum member of IHG…read moreand stay in hotels often. This was the worst experience I have ever had.

This is a beautiful and well appointed hotel in the heart of Alpharetta, GA. The area is very…read morevibrant. There are interesting music venues, restaurants, and shops. Our first evening, we enjoyed a light meal and drinks at "The Bar at Hamilton". My wife enjoyed Charred Broccolini and a Blood & Bloom cocktail. I love Caesar salads and their Kale Caesar was outstanding. Also, Dillion (Bartender Extraordinaire) introduced me to Saldo Zinfandel, which reminded me of Zin tastings in Lodi and northern Napa Valley. Kudos to the entire Hamilton staff for being so personally engaging and professional. Special thanks to Kimberly and Linda (front desk), Dillion (bartender), Housekeeping and the Valet Teams for making our stay so enjoyable!

We stayed at the Hamilton Hotel in downtown Alpharetta for a local staycation. We live in…read moreAlpharetta and chose the hotel for its proximity to home, downtown location, and walkability. The property itself is beautiful, and check-in was smooth. The front desk representative who checked us in initially was friendly and professional. We were assigned Room 414, which initially seemed comfortable and well appointed. That all changed around 2:00 am, when a wall recessed alarm inside the room suddenly went off at a volume comparable to a fire alarm. It was loud, jarring, and immediately woke us up in a state of panic. We called the front desk immediately and were told this happens occasionally, there was no life safety concerns, and we did not need to vacate the property. The representative said she would reset the room by cutting and restoring power, which she noted sometimes resolved the issue. What was truly surprising (the alarm itself aside), was how familiar the representative was with the problem; this made it clear this wasn't the first time it had occurred. Unfortunately, the reset did not work. About 20 minutes later, after we had settled back into bed, the alarm went off again. When we called the front desk back, we were told our only options were for them to turn off the power to the room for the remainder of the night or move to another room for what would have only been a few remaining hours of sleep. Turning off the power wasn't an ideal option because my husband's medical sleep device requires continuous power, and after being jolted awake multiple times, relocating in the middle of the night felt like another unnecessary disruption. I understand that systems fail and unexpected mechanical issues can happen. However, because it was clear this was a known, recurring issue, it felt like a missed opportunity to address a maintenance problem before placing a guest in that room. Being repeatedly awakened by a blaring alarm is not a minor inconvenience, especially when is avoidable. As a Hilton Honors member who stays at Hilton properties frequently, I found this experience especially disappointing. The response felt reactive rather than proactive and did not mirror the level of service either one of us had come to expect from the Hilton brand (especially a Curio Collection property). The Hamilton is a beautiful hotel in a prime location, but a hotel stay ultimately comes down to comfort and rest. Unfortunately, that didn't happen here, hopefully this feedback helps prevent similar experiences for future guests.

I stayed at this hotel in suburban Atlanta, GA USA the last few days and, overall, had a good stay…read more The hotel was reasonably priced, conveniently located, ample parking, I was welcomed upon entering, check-in went smoothly, no one helped me with my luggage up to my room, my room was good, not great, the hotel is a bit dated, the elevators are slow and dark, wall paper is peeling off, the doors in my room were not cleaned the bed was comfortable with 4 pillows, the bathroom was very good, nice shower, the main room needs to add lighting, the free WiFi worked well, the free buffet breakfast was very good, made-to-order eggs, good coffee and plenty of different kinds of seating, the hotel environment was relaxing, the restaurant served dinner starting at 5pm, but did not serve lunch. All employees were friendly and did a good job.

RESTAURANT REVIEW ONLY: since I am unable to locate a separate Yelp! posting for the restaurant, I…read morewill just post it to the hotel's account. The restaurant and bar staff are super friendly and accommodating. Jenny, the bartender, who has been working there since the hotel opened is very friendly and helpful. The food has been great and the draft beer prices (and I believe liquor prices) are lower than the other restaurants/bars at Halcyon. I have been here a handful of times to grab lunch, happy hour, and dinner and have not been disappointed. I grew frustrated that I could not find images of the actual menu, so I decided to submit this review with the menu and some specials that they offer.

The first thing you notice is how clean this place is. Truly spotless. Once you approach the…read morecheck-in, you'll find just how courteous and pleasant the staff is. That includes behind the counter, housekeeping, and maintenance. Nice breakfast offered. Supreme location places you very near interstates, restaurants, and grocery stores. Very impressed with this TownePlace Suites.

We chose this hotel for my wedding party, as it was the nicest and closest to our venue. It was…read moreclean and spacious for prepping before the ceremony. We had 8 ladies, stylists and 2 photographers all together and had enough space to do our hair and makeup. I would definitely stay here again and have put out-of-town guests up in this hotel since then.

This location seemed well maintained and our room felt very clean. We did not use other amenities…read moreat hotel but the place felt appropriate for all types of travelers. Conveniently located within walking distance of restaurants and shopping. We did have an issue with neighbors upstairs that sounded like their room was a trampoline park or they were a traveling road band having a party. I am frequent traveler and I can't recall making a front desk call to complain about noise but I did this evening. It seemed to calm after that call. I would recommend and stay here again if I was in the area.

Nice hotel. Consistently clean rooms. This hotel uses Digital Check-In and Digital Key and both…read morefunctions operate as they should. Plenty of parking. Located off of the highway so no outside noise to keep you up. I will continue to use this location.

Easy in and out and plenty of free parking. Great location and accessible to restaurants…read more Everything was newly renovated and fresh and clean. The room was large with lots of space. It had a full refrigerator, coffee bar, and microwave. Beside the door there were wall-mounted brackets for hanging clothes and a section for shoes, an iron, and an ironing board. Hairdryer and all the soaps, conditioners, body wash, and lotions. Great A+ experience.

Subject: Formal Complaint Regarding Wrongful $375 Tow Charge and Removal from Holiday Inn Express…read moreAlpharetta Windward Parkway To Whom It May Concern, I am writing to file a formal complaint regarding my family's stay at the Holiday Inn Express Alpharetta Windward Parkway and the conduct of General Manager Samuel O. Djan. We believe we were wrongfully charged $375 for a towing service that never occurred and were later removed from the hotel after requesting proof of the charge. When we checked into the hotel on August 5, 2026, everything went smoothly. The front desk associate was courteous, professional, and helpful. Prior to this incident, my husband spoke directly with Samuel by telephone regarding our truck. My husband explained that the truck would be moved no later than August 1, 2026. Samuel agreed and stated that moving the truck by that date would be fine. During that conversation, Samuel never mentioned a towing company, towing fees, service charges, invoices, or any money owed. Based on his approval, we understood that moving the truck ourselves by August 1 would fully resolve the matter. We honored that agreement exactly as discussed and personally moved our truck by August 1. It was therefore shocking to later be told we owed $375 for an alleged towing-related charge, even though our truck was never towed. On August 5, my husband was informed by the front desk associate that Samuel wanted to charge us because our truck had allegedly been towed. This made no sense because the truck had never been towed. Throughout that day, every conversation went through the front desk associate because Samuel repeatedly refused to come out of his office, stating he was "in a conference." We were told Samuel had an invoice proving the charge. However, the front desk associate herself confirmed that she remembered us coming downstairs and moving our truck ourselves. She also appeared confused because she knew no tow truck had removed our vehicle. We finally spoke with Samuel in person on the morning of August 6. He again insisted we owed $375. When it became clear that our truck had never been towed, his explanation changed. He then claimed the charge was simply because a towing company had been called. This raised several questions. If Samuel had already agreed we could move the truck by August 1, why was a towing company called at all? Why was this never mentioned during the phone conversation? Why were we initially told the truck had been towed, only for the explanation to later change? Even more concerning, Samuel requested that we pay him directly in cash. We were never allowed to speak with the towing company or pay them directly. We simply were expected to hand cash to the hotel manager. We repeatedly requested proof. If the towing company performed a billable service, there should be surveillance footage showing a tow truck hooking up to or moving our vehicle, along with dispatch records and an invoice describing exactly what service was performed. To our knowledge, no such evidence exists because we moved our own truck. After refusing to pay a charge we did not believe we owed, the discussion became heated. My husband became frustrated after repeatedly asking for proof and receiving conflicting explanations. During the exchange, he called Samuel a "sucker" and challenged him to step outside. While we acknowledge this language was inappropriate, it occurred only after we believed we were being pressured to pay $375 for a towing service that never occurred. Shortly afterward, Samuel canceled our reservation, claiming my husband had made threatening statements and that he no longer felt safe. We believe this action was taken after we challenged the disputed charge and insisted on proof. We respectfully request that IHG investigate this matter by: * Reviewing hotel surveillance footage to determine whether a tow truck ever hooked up to or moved our vehicle. * Obtaining the towing company's invoice and dispatch records. * Determining whether any billable service was actually performed. * Explaining why we were initially told the truck had been towed, only for the explanation to change. * Explaining why Samuel requested direct cash payment instead of allowing us to work with the towing company. * Explaining why Samuel agreed that moving the truck by August 1 would resolve the matter but later attempted to charge us $375 after we complied. The facts are simple: Samuel approved our plan to move the truck by August 1; we did exactly that; our truck was never towed; the front desk associate confirmed we moved it ourselves; Samuel later changed his explanation for the charge, requested cash payment, and we were removed from the hotel after requesting proof. As longtime travelers, we have never experienced anything like this. We respectfully request that IHG Corporate conduct a thorough investigation and provide a fair resolution. Sincerely, Kimberly Brassell

This hotel is a nice modern hotel, that is the best thing about this property. I have been a…read moretitanium member and the management of this hotel is absolutely non-existent. First, I had 2 rooms for my family. One of the rooms the door/lock would not work, ok, it happens. Second, there was no conditioner in either room and the hotel was out of conditioner, how does this even happen? Third, breakfast was burnt to a crisp and inedible. Fourth, and the most damning the internet didn't work. When I asked the front desk I was told maintenance fixes this but they are not here. This means I couldn't even do work, my kids could not use their gaming systems and you couldn't even wash clothes. The front desk was no help, but it was not their fault. Oh, and the TVs are old and you can't hookup gaming systems, fire sticks, chrome casts or any HDMI cable. Dear owners, how about a refund. I read your reviews on your website and when someone complains you ignore them or give excuses. You spent money on a nice place and your staff can't manage a 2 car funeral (and we are here for a funeral).

Very nice and always quite clean! Spacious rooms are so great! Front desk staff are always very…read morefriendly and welcoming. My only complaint is that the breakfast is quite subpar compared to what hotel breakfasts usually are, but maybe they were just having an off day.