I've used Enterprise a lot in Texas, so it was nice to have that same experience here. First time…read moreat this location and the service was great - friendly, smooth, and easy all around.

I'm glad I came here after reading the mostly positive reviews. Check in / out was a breeze. My…read morerental car was very clean. The employees were all very friendly and polite.

Here's the bottom line: Very, very pushy. Passive aggressive customer service. Simply put: "Chill…read moreout!" Some customers know what they want already. They're busy. They want quick and effective service. They want to get in and get out. Here, this seems to be a difficult concept to grasp. I've been driving and renting cars for a decade. I don't need a paradoxical explanation of what insurance is. I don't need to pay an extra $40/day. I don't need you to tell me, "I'm very concerned about you." That's just not a good start. I'm the type of guy that goes with the basic service. I don't want cruise control for an extra $14/day. It's boring. But then again, I don't need to explain this. And I really don't need to explain it twice. This place has an air of resentment. Not professionalism. Just get me outa here.

Enterprise in Eagan allowed me to make a reservation so I could drive to see my grandma who has…read morebeen sick over the holidays and then when I showed up, they did not have any cars available when I called later. They said they would have a manager to get back to me they still have yet to make that happen. When I called again the customer service agent was rude to me and again again would not connect me with a manager, and I am still without a vehicle.

Absolutely terrible service…read more.. we booked for a driver to pick us up from our location and it took them 47 mins to get to us.. we tried calling the phone lines and they were busy so we didn't know what to do... once when we got at the enterprise we got promised a better car and they failed to get us a better car. I would go elsewhere for a car, let me tell you!!

Register online for an Alamo membership number. Also check with AARP and AAA to see if they have a…read morebetter rate if not use the Alamo membership number to make your reservation. I picked up my car without having to go to the counter early in the morning in Minneapolis and I just went straight out to the garage. That was a nice touch. I took a video of the outside of the car with my phone, noting any blemishes marks or dings as I didn't want to be charged for them when I brought the car back , I highly recommend using your phone camera to video the car. Then when you return it, you can show them what you took when you were there, renting it. I really appreciate Sean helping me at the gate. He checked my license and my registration number to make sure I have the right kind of car. And he even left the booth to come around to the car to help me connect my Bluetooth with the digital computer system , it wasn't hard. It was just tricky understanding the system in the car. For instance, I would've thought it was connected to the entertainment section, but it was actually through the communication category in the computer system in the car. Upon returning the car, I met up with Tony who was nice and personable asking me questions about my trip instead of just seeing me as another renter. It made me feel at ease that I was in the right place. Driving in was kind of confusing in that garage. It's dark inside the garage and I've never been there before. I showed him my concern since the car was brand new, with the console in the middle between the seats in the front because it seemed like a piece was missing. The car had very low miles, and I'm sure whoever put the car together at the factory forgot the piece. Anyways I showed it to him and he said he would get it taken care of and I wouldn't be charged for it. It was like that when I rented it but I didn't and discover it until I was hundreds of miles away during my trip. I must say I drive a Tacoma pick up in my daily driving, and this car was a lot of fun to drive. It was the smaller version of the larger CX30, and newer and it looked really good on the inside and outside. Classy! The only thing I didn't like about it was it seem like it didn't have a very big gas tank, and I was filling it up often on my trip up to Lake superior to the North Shore and through the town of grand Marais. All in all I was pleased with Alamo, especially the exceptional customer service of Sean at the checkout gate on July 3rd and the very helpful return service with Tony. From Arizona, first time to Minneapolis and renting a car on my own and driving up to Duluth, and then all the way up to grand Maras, on the North Shore of Lake superior, I trusted Alamo and felt like I was in good hands using that car. And that car took very good care of me!

Our initial reserved car was not quite ready when we arrived, and a super cool 2 door mustang was…read moreoffered.We specifically needed a 4 door to accommodate my senior parents. Hugh and Kidus ran off and looked for options. OPTIONS!! We went with "Door #3" as Hugh joked. It was a Porsche! Needless to say, what a treat! Especially for my parents who had never been in one. Thank you, Hugh and Kidus! You were exceptional! Thanks, Alamo!

Had a great experience AT FIRST..they upgraded me for free and customer service was very nice…read more About a month after my trip I received a damage bill for $650 for a scrape on the rim. I know for sure I was not the one to cause the damage, but had no way to prove it. Either way $650 is ridiculous to fix a rim. I sent it through insurance and still had to pay $225 out of pocket for their admin fees. For sure won't rent here again womp womp 0/10 If you read this review and still decide to rent from them...take photos of the car once you rent it! Would've saved me a lot.

On a Friday, around 11 am, the Sixt counter had no queue. No complaint as a couple of the other…read morerental counters had long lines. I reserved a Mercedes C class (or similar as stated). it was "similar" this time as they didn't have a Mercedes. BMW 3 series was available with only one choice for colors. I would've loved anything but white. I usually get a free upgrade offer but this time all the upgrades were paid only-I took a pass and stuck with the Bimmer. Service was friendly and quick. Car was in good condition with lower miles. Pick up of the car was seamless and fast with easy exit from the garage. More inventory and free upgrade given they didn't have the Mercedes would have been good.

One person working with 25 - 30 people waiting in line to rent cars. No "Blue Chip" line as…read morepromised. Why advertise an "upgrade" if it means nothing? No more Thrifty for me, thanks.

We paid in advance for a compact SUV rental car for $385. When we went to pick it up they did not…read morehave any compact SUV's and told us to pick a any car for a different section. We asked if it would impact our rates and they guaranteed it would not. We selected the car and went back into the office and confirmed we could use that car under our current contract with no impact on price. When we returned the car, the agent met us at the car and said, "we'll take care of everything and send you a receipt." We handed him the keys and stupidly did not get a receipt. I received the receipt just as I got to the gate in the airport. They raised the price to $698. No explanation. I tried to call customer service and you are told to go to their website. When I landed I went to the Thrifty counter at our destination and he said he could not access the records for MSP rentals and there was nothing I could do. I filled out their website form an have heard nothing. I am a Thrifty Blue Chip member and am not able to talk to a human about the problem. You fill in the information on the form and get no response. I don't understand how they can almost double the price of a signed contract without reason. Furthermore, I can't understand why it is impossible to talk to anyone about the problem. If you rent from Thrifty, beware, and never leave the rental without a final receipt.

We had a wonderful experience with ACE. From the moment we landed at the MSP airport until we got…read moreback from our 2 day stay everything went smoothly. It was a little tricky finding their ACE desk at the airport in Minneapolis, but once we did, everything was great! Loved the offsite location as the shuttle bus was waiting for us at the airport and after a short trip, we arrived at their super nice base and given a great car! Upon our return back to ACE after our stay in Minneapolis, everyone was so kind and helpful. The bus took us immediately to the departures location at the airport....stress-free! Thank you, ACE, You are Number one to us!

Rent anywhere else! I got suckered in through rentalcars.com who said they were "in terminal" at…read moreMSP but they are actually a 10 minute drive after a 15 minute wait at the airport for their shuttle. I made the reservation weeks ago and selected "Manager's Selection" before I knew it would be snowing when I arrived in April. Upon arrival, they insisted on trying to upcharge me $60+ for an AWD vehicle even though their own website and others were suggesting SUV rentals would be less expensive than what I was originally charged. Most rental car companies would insist on upgrading me after selecting "Manager's Selection" when snow was newly on the forecast and AWD vehicles were on hand. The manager proceeded to argue with me by saying that I could book online but I'd have to wait hours for my new reservation to come through their system! She also consistently lied to me saying that the price online was actually more expensive than what I paid. I eventually booked online elsewhere and saved $100 but had to shuttle back to the airport. Will never rent here again.

Honestly, the fastest check in process even though I had to wait in the line. I'm normally a…read moreNational loyal customer, but I was quite impressed with the cars they're able to offer if you book a midsize car for long drives for work travels (2+ hours). I might convert to Hertz instead of going with National/Enterprise next time unless the selection of cars are better. Kudos to the person giving me a Ford Bronco this week! I'm now a fan!

I would give them zero stars if I could. I booked a car rental at the Hertz Minneapolis-St. Paul…read morelocation for my boyfriend, and when he arrived to pick it up, they refused to give him the car despite us following their own stated policy. Hertz's policy clearly says that a credit or debit card is required at the time of departure for incidental charges. My boyfriend does not have a credit card, so he planned to use his debit card -- which should have been acceptable per their policy. They refused anyway. We then tried multiple reasonable solutions: We asked to change the rental into my name since I was present and had a credit card -- refused. We asked if they could accept my credit card, which I had already used to pay for the rental -- refused. The staff then essentially stopped engaging with us altogether. To make things worse, I tried calling the counter afterward and was left listening to the phone ring for over an hour with no answer before finally giving up. Despite denying us the car, they would not refund the money I paid for the rental. Overall he was there for over 2 hours and left without a car or a refund. This was some of the worst customer service I've ever experienced -- rigid, unhelpful, and dismissive. I will never rent from Hertz again.