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Budget Rent A Car System

2.8 (5 reviews)

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Hertz Car Sales Schaumburg

Hertz Car Sales Schaumburg

4.3(19 reviews)
3.1 mi

I purchased a 2017 Kia Soul from this location 11/09/18. My prior car wasn't going to last much…read morelonger, so after having to have the front brakes serviced & getting a long list of other repairs that I "should really address" I started researching what my next car was going to be. My sales coordinator was Rose, she was a joy to work with, as were Tim & Tim, the 2 gentlemen who assisted with the financing. All 3 of them are very personable, customer oriented & know their stuff. All my questions were answered to my satisfaction, everything was thoroughly explained. The monthly payment was a little more than I wanted to pay, but for what I got, it's well worth it. I loved the fact that I didn't need to haggle to get a great price, the price you see on the website is the price that you pay, but keep in mind that's before all taxes, fees, & any extras that you want are added on. For the test drive, I took the car to my mechanic, who checked the car out thoroughly, the car passed with flying colors, with a couple of minor issues that were addressed before I drove off the lot. I can honestly say that in all my years of buying cars, this was the easiest, most pleasant car buying experience that I've ever had. I highly recommend Hertz Schaumburg.

There are pluses and minuses. By far the best car buying experience we have had. Super simple…read moreprocess, very fair prices and super nice staff. However as we were told by our sales rep they only have 1 guy who does the finances. This causes a huge backup if there is literally anyone else there trying to buy a car. We were there from 9:30am to 2:30pm. While buying a car is a process, it's not a 5 hour process. Esp since there is no haggling involved and we had the car we wanted picked out. By the time we were able to sign our contract we were already in a huge hurry So we had to rush the most important part of the whole thing. We carved out 3 hours, were fine with 4, then started to get annoyed and anxious at 5 We also noticed an interior light wasn't working during our test drive. The sales rep mentioned they would have someone swap it out but by the time we left it was still out. Either they forgot, or somehow in 5 hours had no time to swap out an interior lightbulb. They did end up changing it a few days later though We would defiantly go back and recommend to friends. Just make sure to bring lunch haha

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Budget

Budget

1.4(10 reviews)
3.2 mi

Absolutely the worst service imaginable! When we arrived to pick up the 10 foot truck I had…read morereserved 4 days prior, only one 15 foot truck was parked on the lot. Upon entering, only one employee was there to take care of 4 or 5 clients and was completely overwhelmed. We and another customer were told that there were two trucks available; one 15 miles away and one with the keys stuck in the drop box. My dad being the tool man that he is, grabbed a crow bar out of his car and jimmied the key box open so that we could get a truck. The other customer, poor guy, argued with the employee (he too had made a reservation days before) just so that he could get the additional mileage covered by Budget, and headed on his way to another town. When we finally got our keys, checked out the outside of the vehicle and hopped into the truck, we were an hour and a half behind schedule. After returning the truck, and finding out there was no mileage reported on the receipt and filling the gas tank up to where it was when we got the truck (3/4 full) we found out that we were charged for an additional 40 miles and a gas charge for $40 and $11 to fill it up completely. Still waiting to get my refund.

First off I wouldn't even give this place any stars. Associate behind desk was incredibly rude…read more. could care less about a reservation I had made at least 3 weeks prior and didn't answer any of my questions. Not only did they give the truck away that I reserved but they were going to charge me more for a smaller moving van and charge me a no show fee! I would never come back here! I went to u haul instead !

Hertz Rent A Car - Proof that 5 days later that they have had the keys.

Hertz Rent A Car

2.4(34 reviews)
3.3 mi

Recently my friend got into a accident so we went through insurance for a rental car, they set us…read moreup at enterprise and probably had the worst experience possible. Got set up with hertz and I can very gladly say the service and experience has been amazing! I'm unsure what the other reviews were talking about but asmina was very kind and got everything taken care of for my friend . Even set us up with a nice car! Thank you guys for being so awesome

This was hands-down the worst customer service experience I have had in my entire life. Hertz…read moreshould honestly be shut down for how this location treats people. The manager is absolutely horrible -- rude, disrespectful, impatient, dismissive, and completely unprofessional. There was not a single moment where I felt like a valued customer. Every question was met with attitude, and the level of hostility was unbelievable. The car itself was filthy, clearly not cleaned before I received it. There were stains, dust, and trash left inside. On top of that, the car had multiple issues malfunctioning, making me question how they are even allowed to rent vehicles in this condition. The fact that they would hand a customer a car like that says everything about how little they care. And when I left an item in the vehicle and tried to retrieve it, the staff and manager acted like I was an inconvenience and made the process way harder than it needed to be. No empathy, no effort, no respect. I will never rent from Hertz again and I strongly recommend that no one else does either. Save yourself the headache, the disrespect, and the unsafe cars. This location is a perfect example of why people avoid Hertz altogether.

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Budget Rent A Car System - carrental - Updated May 2026

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