Over the past two weeks I was in need of a rental car on two separate…read more occasions due to family emergency. On a Sunday, with less than an hour before closing, I was able to make contact with this location and speak to Kenny and explain my urgent needs. Within arriving at this facility 30 minutes later Kenny had all the paperwork prepared and my ability to hit the road without delay. I returned the vehicle four days later and explained my need to rent again the day after Christmas. Kenny explained to book online to ensure a vehicle would be available due to the holiday turnaround time. I received a phone call from Kenny at 0900 the morning of the rental informing me that he had the vehicle ready for pick up on the lot.

Avoid this location at all costs. I had a horrible experience at this location. I had a…read morereservation for 8:00am and after waiting 30 minutes there was still NO ONE at this location. The door is locked. Meanwhile I had all my luggage outside on the sidewalk. I decided to call the number on their door.. I spoke to a rep called Michelle. She said it can be a few hours for someone to be at the location, she could not confirm whether someone would be at this location or not. Avoid this location at all costs.

I purchased a 2017 Kia Soul from this location 11/09/18. My prior car wasn't going to last much…read morelonger, so after having to have the front brakes serviced & getting a long list of other repairs that I "should really address" I started researching what my next car was going to be. My sales coordinator was Rose, she was a joy to work with, as were Tim & Tim, the 2 gentlemen who assisted with the financing. All 3 of them are very personable, customer oriented & know their stuff. All my questions were answered to my satisfaction, everything was thoroughly explained. The monthly payment was a little more than I wanted to pay, but for what I got, it's well worth it. I loved the fact that I didn't need to haggle to get a great price, the price you see on the website is the price that you pay, but keep in mind that's before all taxes, fees, & any extras that you want are added on. For the test drive, I took the car to my mechanic, who checked the car out thoroughly, the car passed with flying colors, with a couple of minor issues that were addressed before I drove off the lot. I can honestly say that in all my years of buying cars, this was the easiest, most pleasant car buying experience that I've ever had. I highly recommend Hertz Schaumburg.

There are pluses and minuses. By far the best car buying experience we have had. Super simple…read moreprocess, very fair prices and super nice staff. However as we were told by our sales rep they only have 1 guy who does the finances. This causes a huge backup if there is literally anyone else there trying to buy a car. We were there from 9:30am to 2:30pm. While buying a car is a process, it's not a 5 hour process. Esp since there is no haggling involved and we had the car we wanted picked out. By the time we were able to sign our contract we were already in a huge hurry So we had to rush the most important part of the whole thing. We carved out 3 hours, were fine with 4, then started to get annoyed and anxious at 5 We also noticed an interior light wasn't working during our test drive. The sales rep mentioned they would have someone swap it out but by the time we left it was still out. Either they forgot, or somehow in 5 hours had no time to swap out an interior lightbulb. They did end up changing it a few days later though We would defiantly go back and recommend to friends. Just make sure to bring lunch haha

Enterprise staff worked seamlessly with our body shop and insurance to make the rental process…read moresimple and the billing directly to insurance. We were picked up at the body shop and offered a ride at drop off. We specifically asked for a sedan as we have a small garage in Chicago and they accommodated our request with a hybrid Hyundai Elantra. Mike spent time with us explaining the nuances of the hybrid functionality before we left which was very helpful and how to add the vehicle to or I-pass account, so we did not occur rental transponder charges. Thanks Enterprise team.

When they have cars available, they will go out of their way to help you give you the best price…read more The cars are always clean and nice. The staff is usually very friendly helpful I knocked off one star only because if you're in a pinch and you need a rental car especially a van they rarely have those but if you have the luxury of planning ahead, I would definitely recommend using them.

Absolutely the worst service imaginable! When we arrived to pick up the 10 foot truck I had…read morereserved 4 days prior, only one 15 foot truck was parked on the lot. Upon entering, only one employee was there to take care of 4 or 5 clients and was completely overwhelmed. We and another customer were told that there were two trucks available; one 15 miles away and one with the keys stuck in the drop box. My dad being the tool man that he is, grabbed a crow bar out of his car and jimmied the key box open so that we could get a truck. The other customer, poor guy, argued with the employee (he too had made a reservation days before) just so that he could get the additional mileage covered by Budget, and headed on his way to another town. When we finally got our keys, checked out the outside of the vehicle and hopped into the truck, we were an hour and a half behind schedule. After returning the truck, and finding out there was no mileage reported on the receipt and filling the gas tank up to where it was when we got the truck (3/4 full) we found out that we were charged for an additional 40 miles and a gas charge for $40 and $11 to fill it up completely. Still waiting to get my refund.

First off I wouldn't even give this place any stars. Associate behind desk was incredibly rude…read more. could care less about a reservation I had made at least 3 weeks prior and didn't answer any of my questions. Not only did they give the truck away that I reserved but they were going to charge me more for a smaller moving van and charge me a no show fee! I would never come back here! I went to u haul instead !

Very bad service. Even the manager was unhelpful. I booked a truck in advance, but when I arrived…read morefor pickup, they told me there was no truck available. I called multiple times before coming and received no response. When I contacted corporate, they confirmed everything was fine and told me to go pick it up -- but that was not the case. While I was standing in line, another customer complained that the rental car was not even cleaned. The staff said there was no one available to clean or vacuum the vehicles before renting them out. Overall, a very disappointing experience. I do not recommend this place.

Schaumburg Budget on Higgins rented me a car that required maintenance. Light didn't come on until…read moreafter I got home and left later that evening. Ruined my evening plans. Traveled to Ohare airport to trade out car since Schaumburg office was closed and my morning plans required leaving at 4am in rental. Waited nearly 2 hours at Ohare for new car. Received car with a nonfunctional trunk so back in line for another rental. Finally received a vehicle. At drop off (Schaumburg) I was charged a fuel charge even though the tank was FULL. The guy at the desk said he cannot reverse fuel charge because of "outdated system."

Recently my friend got into a accident so we went through insurance for a rental car, they set us…read moreup at enterprise and probably had the worst experience possible. Got set up with hertz and I can very gladly say the service and experience has been amazing! I'm unsure what the other reviews were talking about but asmina was very kind and got everything taken care of for my friend . Even set us up with a nice car! Thank you guys for being so awesome

This was hands-down the worst customer service experience I have had in my entire life. Hertz…read moreshould honestly be shut down for how this location treats people. The manager is absolutely horrible -- rude, disrespectful, impatient, dismissive, and completely unprofessional. There was not a single moment where I felt like a valued customer. Every question was met with attitude, and the level of hostility was unbelievable. The car itself was filthy, clearly not cleaned before I received it. There were stains, dust, and trash left inside. On top of that, the car had multiple issues malfunctioning, making me question how they are even allowed to rent vehicles in this condition. The fact that they would hand a customer a car like that says everything about how little they care. And when I left an item in the vehicle and tried to retrieve it, the staff and manager acted like I was an inconvenience and made the process way harder than it needed to be. No empathy, no effort, no respect. I will never rent from Hertz again and I strongly recommend that no one else does either. Save yourself the headache, the disrespect, and the unsafe cars. This location is a perfect example of why people avoid Hertz altogether.

sadly im hard pressed to rate this place 1 star. Lux Car Sales & rental is sadly a really shady…read moresmall car dealership off of 25. at first i thought i was buying a car private party when i pulled up to this shack they call a business. the owner doesn't seem to know how to sell cars if you have any mechanical knowledge when looking at a car you'll be hit with the upmost disrespect all cars on this lot seem to have some sort of issue weather it's a small sensor giving a cel light or suspension being rusted and thrashed i'd assume to only reason this business have even 1 positive review would be they offer a slight amount off if you give a good review. very shady business. i doubt any of these cars can pass state inspections. if you do make the poor choice to come and test drive a vehicle please make it to your local emissions testing site.

Sold a car with a few problems , and it unexpectedly failed on me completely, they told me they…read morewould pay for the expensive repairs or allow a trade.

i went there to change my cars rooter and brake pads, they did a job but after 3 days i heard some…read morenoice like squeezing from the passenger side wheel, i went there and tell them about this issue they said this is normal this voice is coming from my car too, i went to some other shop they said they didn't fix it correctly you can go back there and tell them it is in warranty, but they are not doing it, no customer service, just making money RUDE , DONT KNOW HOW TO TALK WITH CUSTOMER. I dont recommend anyone to go there.

This place is seriously a scam. SAVE YOUR MONEY! I needed a paint job on my bumper and he told me…read morehe can paint it the same color. My car is a pearl white... this guy painted it STARK WHITE!!!!!!! How do you even think this is okay? Once confronted that the color is not the same, he insists that it was the best he can do. Why not start off with that? I wouldn't have had him paint my car knowing it wouldn't be the same color. Such a lousy job, and such bad customer service. See pics attached.

Schaumburg Budget on Higgins rented me a car that required maintenance. Light didn't come on until…read moreafter I got home and left later that evening. Ruined my evening plans. Traveled to Ohare airport to trade out car since Schaumburg office was closed and my morning plans required leaving at 4am in rental. Waited nearly 2 hours at Ohare for new car. Received car with a nonfunctional trunk so back in line for another rental. Finally received a vehicle. At drop off (Schaumburg) I was charged a fuel charge even though the tank was FULL. The guy at the desk said he cannot reverse fuel charge because of "outdated system."