I totally detest this location due to their inept apathetic ways and how Corporate just goes along…read morewith whatever they are doing at this place. Cameron is supposedly the manager I spoke with to correct the issue of being overcharged. Enterprise has never charged for spouses since I've been dealing with them in 1999. Yeah, they were the first to allow underage drivers but never have I ever seen this crap.

This is one of the worst Enterprises I have ever done business with. They repeatedly are apologetic…read morebecause their business practices is so inept. They give you cars that smell of weed, oftentimes are not washed, and even have hubcaps missing. You pay good money for clown cars. When you call and reserve a car a day or two earlier then arrive there what they have for you is a joke then they tell you that's all they have in their inventory. If so, why did you take the reservation in the first place and if I reserved it, what I did reserve should have been there as contracted and not some subpar clown car. Their vehicles look like they get them from Rent A Wreck or tow yard. Again, they apologize, fetch the manager who provides you half-back reassurances and promises, and when you rent again they rinse and repeat the same thing again. Nothing changes. You try to support the one in your community as it provides jobs but this is ridiculous. They are terrible and should close this location altogether. No reopening under different management. Just close it. In fact, the management before the current one (as I've been coming her for years) was no different. The quality of service and vehicles are a joke, again clown cars, but taking my money isn't funny. It's real money for expected reciprocal quality service and it's not high expectations either just standard as they should provide the quality service you deserve as a paying customer. That is not too much to ask at all. And those providing 5 stars are either friends, family, or delusional as they barely get one star and sure in the hell shouldn't get five.

Upon arrival I was meet by Kate who helped me with my rental and was AMAZING!!!!! Helped me get the…read moreright car and was so friendly that you can't help but start your day in a good mood when dealing with her! Brought the rental back 2 days later and was meet by Taylor and she was just as awesome! Nice job National and having people like these as the face of your company here in Chicago

Thomas the branch manager and Jay we're very friendly and helpful. They are efficient and do their…read morejob quickly and well. They have all kinds of cars, including nice luxury cars and they are maintained well so that you don't get in a pickle when you're driving. There are elevators going down to where the place is and it is nice and cool down here because it's a basement office.

This is a horrible person/company. I entered into a written agreement with this person/company to…read morerent out my vehicle. My car was damaged beyond repair while in their custody. Per the contract, they are responsible for costs related to damage caused during rentals. Despite this, they refused to take responsibility and continued to delay and deflect instead of handling the matter professionally. Based on my experience with accountability and customer service, I would advise others not to work with them.

From the owner: We specialize in affordable, reliable economy car rentals for rideshare and delivery drivers in the…read moreChicagoland area. At DoubleRRentals, we make it easy to get on the road and start earning—no credit checks, no deposit required. All of our vehicles are fuel-efficient, well-maintained, and ready for work. Whether you’re driving for Uber, Lyft, DoorDash, or Instacart, we’ve got your back with weekly rental options and fast, friendly support.

I had to rent a car for a few days due to my car being in the shop - everybody here I worked with…read moreand spoke to on the phone were very kind, helpful, and knowledgeable! I would rent from here again if I ever need to!

I am not sure who does the hiring process, but some of these women are down right unprofessional at…read moresome of the locations. Some of these cars need to be serviced and not rented out. I suppose to drop off the car I hope my experience is much better then when I picked it up at the location in Blue Island , Illinois. I have read several negative reviews and I'm wondering , are these issues being addressed? This is what my insurance pays for. My car came with dents and scratches with a tire light on . That will not go off due to a sensor is what the Rep there told me. The porter filling it with air. I told him I hope that he isn't over inflating.

Jake was the best! He made this experience very easy. not stressful at all very helpful. I dont see…read morehow they have such low rating with an amazing crew like this! I do recomed this location if interested in renting a vehicle! go see Jake from enterprise not statefarm!

If I could I rate it "0" I WOULD. I called and got confirmation of a car rental from location on…read moreSouthwest hwy. My mother is dying in hospital 70 miles away. I rented car to see her and talk to her doctor. This location was to pick me up to go to office and complete paperwork. I was told to call at 10am for noon pickup. I did and they said they were on their way. They never showed up or even called. Now they're lying saying there was no confirmation. Why is it I have number they gave me. DO NOT RENT FROM THIS LOCATION ON SOUTHWEST HIGHWAY OR YOU'LL BE WAITING FOR CAR THAT NEVER SHOWS UP.

I needed a rental for just one day when my car was in the shop. I picked it up on a very very busy…read moreSunday and although it was a bit of a wait, you can see the staff was doing everything they could to get everyone in and out. Kyle helped me out that day and was completely professional and friendly and apologized several times for the wait. When I returned the car the following day, it was pretty busy again but Nneka was able to get my car returned right away and able to drop me off at the shop to pick up my car. Very sweet, professional, and went above and beyond with the great customer service! I understand people get frustrated and annoyed waiting around at any establishment, but when you see the staff working hard, staying professional and dealing with the bad attitudes you have to appreciate it when they still remain positive and friendly. Some things are out of their control and corporate may need to handle reservations and low stock of vehicles better in the future.

I got into an accident and while the employees were nice the service was extremely slow. I made an…read moreappointment for 8am and by 10am I went home because they still didn't have any cars available. When I went back to get a car they still didn't have anything available for me that was fully covered by insurance and equivalent to the car I drive. I didn't understand the point of making an appointment if I was going to be waiting all day. I didn't get into a car until 1pm.

I'm a gold member and yet this will likely be the last time I rent with Hertz. At initial check in…read morethey were friendly, but when I got in the car, I noticed it smelled severely of air freshener. I assumed this was just related to the cleaning and was exhausted after a long day, so took the car into the city where I was staying. Didn't end up driving at the next day, but the day after I got in and noticed a severe cigarette sent and a cigarette burn on the driver side seat. In addition, the cigarette or small storage area in the console was sticky and dirty, and the cover for the back storage area was obviously from a different vehicle, did not fit, and took up a large portion of the rearview mirror space. None of this had been noted prior to renting the Car. I stopped at three Hertz locations and was told they did not have any cars that I could trade out for. RJ with reservations told me these locations would have cars, but said he couldn't reserve any for me and couldn't make any promises. Elijah at the State Street Chicago location walked away from me, after telling me there were no cars and did not offer any type of support or even a phone number to call for assistance. Larry at Midway location (again, where I was told cars were available on the phone) told me there was nothing for me and would hardly even make eye contact. He also mentioned that it was Saturday so I shouldn't really expect anything and that there wasn't really any customer service or manager available. When I asked about options, he just handed me the customer service booklet and again ignored any further questions that I had. Overall, I spent half a day trying to figure this out and still got nowhere. I spent over an hour on hold with no one even picking up the phone just calling and dialing multiple locations without getting any assistance. Extremely disappointed with the customer service experience even with gold status!

Stuck here at the Chicago airport with no car. Made our reservation over a week ago. So…read moredisappointed. Pay more for better service and here we stuck with no car.... Shame on you Hertz...

Love this enterprise! I was only supposed to have my car a few days. But they called me every…read moremorning to confirm my extension because I'm so busy I would forget! But they are awesome and very helpful!

I had a great experience here. They were helpful, professional and fast. They helped me get a car I…read morewas comfortable with and dealt with my insurance company for me. I'll definitely use them again.