All of the staff was kind and welcoming. But a special shout out to Phylecia as she was incredibly…read morehelpful and made my renting experience fun and easy! 10 out of 10 would recommend!

From beginning to end my experience was flawless. I am really surprised as I've rented from a LOT…read moreof different rental companies and this place was the best experience to date! From the moment I came in there was a friendly face greeting me, took me outside to see the car immediately (no waiting), we did a walk around the car, checked the gas, I was handed the keys and was on my way. I only borrowed for one day but before I came back they called me to make sure I enjoyed my rental & that if I needed anything before dropping it off to let them know. I will absolutely be renting from y'all again! Thank you for a great experience.

I rented a car on their app 3weeks before I needed it and when I arrived, there was no problem in…read moreme getting a rental car. The staff were really nice, friendly, polite and professional. However, I didn't like my first car because i didn't have a key fob for me to open the door or find the car. I called and returned it to get a different car with no problem! That was Awesome to me and switching cars gave me an added sense of security before driving on the highway! This is a smaller enterprise and I hope they get better selections of cars. Otherwise service was top notch and I would come back and recommend this location if you're not picky about the type of car.

Customer service will not get it from the vehicle car smell like pot and tried to cover it up with…read morepeppermint. Would not recommend this location. Is this all we get in jasper TN?

This is the second time I've rented from this location in recent times…read more The staff here seems incapable of handling, even the simplest of tasks. After 20 years of renting cars, I have never seen such a terrible way to handle a rental. A mistake was made on my rental and instead of a one-way it was a local rental. After it was rebooked my bill ended up being almost 10 times my original rental. You would think the Customer Service agent would let me know of such a drastic price increase before the transaction was completed.

Horrible customer service via phone and in person. Charged a false price and I didn't prices I…read more never agreed upon. Neither Supervisor Linda nor Stephanie was help. I see why the staff under them would be any better. Look at the management so I don't know why I would expect more. ugh disgusting

After hitting a deer I needed a car for 16 days while mine was being repaired. I called for a quote…read moreand reservation. The Lady was nice and helpful. The first vehicle they brought out stunk to high heaven, but the next was acceptable. After three days I received a call requesting I come in and pay additional funds due to some mix up with the insurance company. I wasn't happy but complied after getting it straight with the insurance company. The clerk Jason has no business working with the public. He claimed to be the manager (lie) and tried to increase the price per day for the car, all while smirking at me. This dude needs a job with a shovel. When I turned the car in I dealt with the original clerk (Matthew) who straightened out the price per day issue. He was very professional and apologetic for his coworker's rude behavior. My advice, go elsewhere.

Wouldn't recommend to anyone. The representatives at this location are incredibly rude. I had a…read morereservation almost a month in advance, showed up and they said they canceled it. After redoing my reservation (for a full size car or larger) they went and grabbed an older super tiny mitsubishi. The car struggled to even start and was clicking when it was idling and they were expecting us to be able to safely drive a car with a motor knock over 1000 miles. They also DOUBLED the charge at pickup( what was supposed to be $350 for 4 days they were trying to charge me $700). Ended up leaving without a car because that's 'all they had to offer' while showing another customer MULTIPLE large SUV's. The car they were trying to give us shouldn't even be an option on their lot. Assuming this was all because of my age (21) but I have had 2 other cars from enterprise at other locations and never had to pay 'deposits' or double fees.

I should have paid better attention to the reviews. They will charge you unfounded cleaning fees…read moreand refuse to work with you. They are not concerned one bit about the car actually being clean, they are just a money grubbing company that doesn't care about their customers. I visit Chattanooga at least once a month and will 100% never rent from this place again.

So after "Jacob" the manager, and wannbe lawyer, refused to help me, I escalated my complaint to…read morecorporate. They were totally understanding and offered a prompt reversal of the charge. I want to thank corporate for addressing my concern quickly and I am satisfied with the end result. I also think corporate should inform "Jacob" (the manager) that once a customer returns the rental car and signs a form that the gas tank is FULL and returns the keys to the desk agent and the agent accepts the keys and the form, the customer is NO LONGER responsible for the vehicle at that point. It is the responsibility of the the car rental company to do its due diligence and examine the car for damages and mark the gas tank level. Thank you corporate for reversing the charges.