Don't know if this is related to this specific location, but the agent who answered the phone when…read moreI called was not an above and beyond customer service driven. I committed to return the car on Saturday at 1400 EST, as shown in my agreement with Avis. I was not notified that the business closes at 1200, so I got charged 2 extra days upon returning the car. I am not sure why I don't learn my lesson and use Enterprise? Been using them successfully for years without any issue

First booked a pickup. Everything good so far...When everything signed, paid and let out the door…read more(still good) but then she showed me a suv?? I was like whhaaat.....The owner did not honor my booking for a pickup instead. Reminder...I had taken the train to this place. Left me stranded told they would honor the price but not the unlimited mileage. Was told 49 cents a mile??? that would have been a 100 dollars more. Did not offer to send me to another place had to walk to the library. Not that far but I am disabled and really can't walk that far. Anyways...From the library I went online and booked on enterprise. Same website and for a pickup(same basic price)and the miles were 150 free. perfect so I would go just a little bit over. Did I mention enterprise picked me up from where I was and they said they get a laugh from people they actually pick up from avis and take their business. Next time I'll fork over the extra 2 or 3 dollars and go with enterprise.

Rip off artists. The Nissan Altima we rented had an expired inspection and was delivered dirty…read more They then proceed to charge a cleaning fee even after the car was vacuumed very well just 10 min prior. It was returned with a full tank of gas. Terrible customer service. They lied about returning mid-rental to inspect the car, instead made us sign a new contract at a higher rate to keep it. Beyond that they said we could come back with our insurance card and remove their insurance. When we came back they said no we can't do that even though the woman behind the counter admitted that she did say that.

Had to have repair work done on my. My go to car rental was Enterprise, but they had no…read moreavailability anywhere in the area. It worked out for the best because Denise at Rent a Wreck Hackettstown reallytook care of me. She was absolutely super to work with: friendly, knowledgeable, and very accommodating. Highly recommend.

Horrible. Horrible. Horrible. Rented a truck (or so I thought). Got a confirmation number. Was…read moreprovided a pick up time. Showed up and the place was closed. The business next door said the woman went home sick. That's a shame, but where is the customer in all this? No phone call, no notice, nothing. Had I been warned, maybe I could have made a plan B. I reserved this truck because I had to MOVE, not for pleasure. Now I have no truck, and the move is jeopardized. I pieced together a solution, and got through the move, although it was delayed and cost me a lot more than planned. Called Penske customer service to ensure that the credit card I provided for my reservation was not charged. No apology, no concern, nothing. Things happen, people go home sick, but you are providing a service, you can't forget the customer in all that. I deserved a heads up and I most definitely deserve an apology. Don't bother with this place.

From the owner: Save Up To 20% When You Reserve Online Today!read more

Jen Castellano is very sweet and will do whatever it takes to more than satisfy her customers. She…read moreis truly great at what she does and is a pleasure to do business with. I recommend her to anyone that needs a car rental!

I would like to thank Rosalye for doing an amazing job. She helped me go step by step through the…read morerental process and made it so easy and stress free. Thank you again for everything.

This place is a nightmare I rented a minivan for a trip…read moreAnd the car had 110k miles and looked like a piece of junk It had rust and dents all over In addition the car smelled like smoke. Trying to work thru this awful rental, the owner called me to try to work through the headache. She never called back! In addition The person working there is disrespectful and not happy to be in his job Fly clear of this place!!!!!

I had looked at a few rental companies for a pick-up truck rental and found that Enterprise-…read morePlymouth Meeting location was the easiest (by far!) to work with. They were able to clearly understand our needs, provide clear costs without any hidden fees, and made the rental process smooth. I specifically worked with Ashley Daniels, one of the assistant branch managers from start to finish- could not recommend anyone more. She was personable, understanding, clear and thoughtful!! Highly highly recommend!!

I rented a car from this branch and was told my insurance would cover the rental fully. I would…read morehave never agreed to pay extra that my insurance covered as I'm already paying out of pocket to get my car fixed from someone hit and running my car. The guy basically told me that he told me this and I'm wrong. He wouldn't listen and basically just transferred me to someone else. I've never seen a lack of unprofessionalism in my entire life. The car they gave me had literal bad scrapes on both sides of the front bumper and smelled like smoke. When you're thinking of renting a car, defintely don't consider this branch. UPDATE: The district manager was very nice and solved this issue. He was very professional and polite.

I had to rent a car due to my car being fixed from a hit. I wasn't sure how long I needed the…read morerental. Everyone was very helpful. I had to extend my rental a few times and Matt was great. Car was very nice. Clean. They made the experience fast and easy. If I need another rental I would 100% come here! Rates were reasonable as well.