Wade, David, (drivers) Ted, and Val, y'all…read more Wade, David, (drivers) Ted, and Val . Corporate: stop what you're doing and give these guys a matching 401(k), company car, and a giant gold medal with a holiday to commemorate. Think about that feeling when your grandma's making you soup and you stayed home from school. That was the vibe. We were stranded in Syracuse after a looooong vacay that ended in Covid for all of us, kids included,---and when I say "kids" I mean a 5 & 8 -year-old who "just wanted to go hoooooooome", a.k.a. 3k miles away, after 2 weeks with our in-laws--u do the math. Could've been a hell on earth uation where we were ripping each other's heads off, but these people straight up kept us happy, fed, and didn't treat us like lepers despite the fact that we looked like hot garbage. They even drove us to the local pharmacy to get meds for the kids more than once. Not sure what people think about Hampton, but i used to think: dinky/ kitschy. FAKE NEWS YA'LL. We got better service and care here than I've had at any other resort around the world. These people genuinely cared about us, listened after we got bumped off 2 Flights and treated us like family. I would've had dinner w them. It wasn't just 1-2 people. It was literally everyone who worked there. On top of this we got free breakfast that actually tasted good. Biz services were legit and the team helped by printing things out correctly for me better than FedEx Kinko's does when it didn't work for me and I was under a tight deadline. They even chatted with me when I was about to lose my mind about work stuff. Who does that? So if you're looking for a place for a therapist, a couple new cousins, good breakfast for free, endless coffee that taste good, and legit empathy w/ those giant fluffy comforters, skip the four season--come here. Sidenote, my son left his cell phone there and they called us before we even knew we forgot it + mailed it across the country free of cost. These people would be seated right next to us at our Thanksgiving dinner table if they weren't 3k miles away. Way to be y'all. You made a crappy situation into a warm, comfy hug of a stay when our kids were losing it and we were basically hallucinating elephants due to that awesome COVID fever. Special place in heaven-not just Yelp- for these people.

Recently enjoyed a peaceful stay at the Hampton Inn in Syracuse…read more The hotel itself is squeaky clean and my room was beautifully quiet. The bed in my room wasn't terribly comfortable (it was doable but lots of waking up). Aside from that, my room was quite comfortable. The location is ten to fifteen minutes from downtown Syracuse, so it's relatively convenient if you have a rental car. The parking lot is well lit and arranged. There was nothing to differentiate itself from any other Hampton but I enjoyed a clean and relatively comfortable stay--so, good enough!

I picked this place because I had a late flight and didn't want to drive to Ithaca at midnight. I…read morewasn't here for a luxury or sightseeing visit. What I got was a good room, great price, friendly staff and easy shuttle. They've got a good breakfast in the morning. It's in one of those parts of town where there are plenty of restaurants and "stuff" but it's hard to walk to anything. It is INCREDIBLY close to the airport. If you luck out with timing, you could be off a plane and to your room in 10 minutes. It was consistent to the ease and quality I usually get staying at a Holiday Inn Express. Overall, good stay!

Myka was an amazing front desk rep She assisted us on rooms…read morefor 2 separate days. Assisted us on our IHG rewards account She is awesome The rooms are good Breakfast is ok Parking is good

Newly renovated Motel/Hotel. Was there during a brief stay a couple of months ago. Never came…read morearound to appreciate it until a recent visit in the area again but at another Motel/Hotel made me remember our stay here. Friendly service/Front Reception. Wonderful complimentary breakfast with loads of options. Rooms were tiny but efficient. Wasn't expecting anything special. Evening snacks were available which was nice addition. No hassle auto check-out services. Cons: it's very small and can get booked up fast.

So there are pros and cons to this hotel…read more Pros: Easy parking. A stone's throw to a gas station, Dunkin Donuts, McDonalds. Tullys. And the water temperature is HOT. Shower head is good. The cleaning staff were friendly in the hallways. Cons: you don't need to look very closely to see a ton of things that need to be addressed. Stains on the carpet in the room. Lights in the rooms are turned on at the lamp, not by wall switch. (You will walk into a dark room and have to find the lamp.) We wanted the second room so reserved an "executive suite." This means you will be next to the elevator shaft. The lights in the bathrooms are on timers. (Take a fast shower.) Parking will show that handicapped spaces are further away from the entrance than their elite members do. (!) In all fairness, they do say the hotel is being renovated. I am not sure what stage they are in but close to $400 for two nights for this property (non holiday, non weekend, etc) is CRAZY.

Lovely stay. Clean room. Comfortable bed. Breakfast included…read more Bernard at check in was incredibly helpful and really elevated our stay.

The place is like new or maybe it was just built recently. Furnishing was great customer service…read morewas great. Price was kinda on the high side but that's how it is.. there isn't any airport shuttle and there are no restaurants near except you can walk over to RUBY TUESDAY and hope you don't get run over on the side street. Not a highway to walk across. Not near the CENTRO line. From airport to here, take the downtown 184 to the 123 cross town and then walk 2 miles and it will cost u 2 bucks. Else uber Lyft yourself for $35

This property has a beautiful property and friendly staff. It's close to the State fairgrounds…read more We had a five star experience!

Stayed There For 8 Nights, And I Went For A Swim Not Every Day. Played SSBU. And Hilton Columbus…read morePolaris was sometimes a bit bad. I will stay again.

The Bedroom is okay. Drove 6 Hours Straight and At the entrance of the fitness center, it says "No…read moreguests under 18 is allowed in the fitness center." Gimme a break! And as of January 2026, The pool is out of order/permanently closed. Gimme A break! The bathroom is good. And room 501 is good. I will just stay here again.

NO AIR CONDITIONING! Their HVAC system sucks. My room was 80+ degrees and they say they can only…read moreoperate with A/C or Heat depending on the season. The windows don't open and the room is just hot, stuffy and musty. I don't think I've ever been in a hotel that didn't have air conditioning. They've done a good job trying to rehab an older property. It has flaws and obvious wear and tear ... which would be fine if the A/C worked! Oh and the pool was also closed. These things should be disclosed when booking - I would not have stayed here if I knew these things.

Unfortunately, I could not find a Yelp review for the restaurant here. I asked the folks at the bar…read moreif they had a restaurant name to which I was given "salt city eatery". This review is regarding the restaurant only. The menu they offer does provide a nice array of food options. From seafood to steaks to burgers, salads, and soups, your choices are pretty vast. I was in the mood for a burger, so I got myself a burger, medium prepared with cheese. About 15 minutes later the burger arrived. It was quite well done and not very tasty. It did come with one wilted piece of lettuce, a tomato about the size of a quarter, and hardly enough cheese to call the cheeseburger. The brioche bun was toasted and very fresh. The french fries are on the better side of french fries. And they give you a lot of them. Though it was highly recommended by the server, I found it to be nothing special.

Deceitful, overpriced, and no longer customer-focused. Hilton is clearly cutting corners…read more We recently stayed for two nights (8/28-8/30) at a cost of more than $850, and our experience was incredibly disappointing. The most frustrating part of our stay was the hotel's questionable parking charge policy. We were charged $15 per day for parking, yet nobody at check-in asked whether we had driven to the hotel, arrived by rideshare, or had been dropped off. No one requested a vehicle description or a license plate number. The charge simply appeared. This felt less like a legitimate parking program and more like a convenient way to tack on extra fees to guests' bills. Adding to the frustration, the parking lot was largely empty during our stay, and Booking.com advertised free parking when we booked. Charging guests for parking without even confirming they have a vehicle is not just poor customer service, it's deceptive. The problems didn't stop there. My husband completed a digital check-in, only for us to arrive and learn that our room was not ready. We sat in the parking lot for nearly an hour. When I went inside to inquire, I was confronted by a group of approximately seven teenagers who appeared to have snuck into the hotel and were letting friends in through alternate entrances. We watched security repeatedly escort them out while they screamed profanities and threatened both me and the security staff. When I informed the front desk, I was casually told that these individuals frequently hang around the hotel and Destiny USA. Ironically, a room became available immediately after I complained, and the front desk admitted that the digital check-in system "doesn't really work well." Despite paying over $850 for two nights, our room was never serviced. Housekeeping never refreshed the coffee supplies, and we were never offered water at the front desk, a standard courtesy we have come to expect from Hilton. After my husband completed the post-stay survey and outlined these concerns, it took two days for Fernando, the Front Office Manager, to respond with a generic acknowledgment that they "understood our disappointment" and had "missed the mark." There was no explanation for the parking charges, no accountability, and no meaningful effort to address any of the issues raised. We have stayed at this property for years, but this visit made it clear that guest experience is no longer a priority. Between the misleading parking charges, poor service, lack of housekeeping, security concerns, and an indifferent management response, this hotel has become a poor value and a poor representation of the Hilton brand. If you're paying premium prices, look elsewhere. There are plenty of hotels that won't charge you questionable fees and then act as though your concerns are an inconvenience.

This is a good one night motel. the room is spotless, the bed is just right. It is in a very quiet…read morecul-de-sac away from the noise of a busy road. good cable, USB charge, wifi, AC, kitchenette. Check in was slow because of a new computer system. thats it. empty lobby store. sad super cheap toiletries and no extra blanket in room. Needs desk lamps at bed and desk. TV remote didn't really work one night! clean, feels safe, good kitchenware.

I'm currently staying at this location and I would definitely not come back or recommend this…read moreparticular location to anyone. It's doesn't surprise me that it's has a 2 star rating based upon the experience I'm currently having. That's really unfortunate because this Hotel has been under renovations for quite some time now. The issue here is extremely poor management. This lack of inconsideration and professionalism I have not experienced in the 29 years I've travelled from California to Syracuse to visit my family. I'm going to upload pictures that I started taking of the hotel after the manager threatened to put out after I mentioned I had no where to park due to the designated parking spaces for the disabled all seem to be occupied by vehicles without a disabled parking placard or license plate. This manager, Danelle, simply isn't qualified to operate a hotel of this size. I could possibly see her managing or better yet being an assistant manager at your local gas station or perhaps a McDonald's, but this place is way beyond her capabilities or qualifications. Here's some pictures, judge for yourself. Here's the problem there are piles of raw garbage stacked up on each of the 4 floors of this hotel next to the trash for 3 days at a time. There's about an inch wide gap under each door of this hotel that allows the mice to just run in your room at will. I would imagine this place will definitely be infested with cockroaches within the next 6 months.

I stayed here on visit and it was my favorite stay at a hotel thus far! The rooms are small and…read morewithout a lot of bells and whistles, but they have all the necessities to make it comfortable. I especially loved the black out curtains which helped me be much fresher for my night shifts. There's also coffee, hot water, and decaf with all the fixings (hot cocoa, lemon juice, cream, sugar, tea) so you're ready for a caffeine fix at any hour of the day. The reason why I jumped ship from the Marriott hotels was I heard hilton hotels had a peloton bike. They delivered on that front! The peloton bike was in good working condition and the gym was well stocked with a relatively new Samsung tv that had airplay capabilities. Can't say I had that luck with courtyard, residence inn, or the Sheraton hotels in Syracuse. Lastly, hilton outshines Marriott in terms of customer service. Even though tru hilton is a lower tier hotel, the staff just went above and beyond with your requests, and with a friendly smile! hilton you have my allegiance! At least for now!

Excellent hotel and service. Ample rooms. You have all needed there. Great walk in shower. Ample…read morebathroom space. Good communal areas easy parking. Great value rate. Excellent service and staff. Good breakfast.

Excellent service. Very courteous and friendly. We left our vehicle there for the 10 days we're…read moregone. We were dropped at the airport promptly and were picked up within minutes from calling. There were no problems with the vehicle and felt pretty secure about leaving our car there.

If you're looking for a dirty, loud disgusting blankets that have blood on them, then this is the…read moreplace for you. I've never been more disgusted by a hotel. It reminds me of a place you rent by hour, if you get my drift. Giving a one star, is only because you cannot leave No stars