This Hilton Garden Inn is a fantastic spot to stay!! Very clean Hotel and the Staff are very…read morefriendly and welcoming!! Easy check in process with the front desk. The rooms are very clean here and spacious. Easy 5 Stars !!

This appears to be a trend with hotels these days…read more They get renovated, the place is nice for a while, but then the facility slowly goes downhill thereafter. This hotel exemplifies that point perfectly. It appears to have been renovated and not maintained. If you refer to the pictures attached, there's minor damage pretty much everywhere. I'm not being a stickler about this either. Practically every wall in the common areas had some sort of damage on it. On the plus side, the staff was nice, especially in the restaurant. Breakfast was good, but for the money I spent I was disappointed. If I'm going to drop the kind of coin I did here, I don't want to feel like I'm staying in a Super Eight.

Friendly and professional staff. Cleaned and well…read moremaintained. Starbucks is located right at lobby. Restaurants on property. Located right in downtown. Amal hotel rooms though. Barely room for you to open your suitcase. If it's full size- you can't fully open. I would stay again.

Hotel ratings for me are always benchmarked against other local options. Hotel Alex Johnson offers…read moreeverything you'll need as traveler for business or pleasure: - recently renovated rooms - friendly front desk and valet staff - excellent housekeeping - decent fitness center - lots of character reflective of the historic city (ghosts not included) Super convenient location to local merchants and restaurants.

Loved staying at this location! Beds were super comfortable! Breakfast was excellent! Good variety!read more

I'm staying here currently, I've stayed here a lot. I'm a gold elite member in their rewards. I'm…read morepretty angry with the way the front desk spoke with me this evening and I don't recommend this place at all. I've never gotten a noise complaint until tonight. I keep to myself and the front desk lady called my hotel phone and said "Want to explain to me what's going on in your room?" I won't be talked to like a child. I will take my business elsewhere. My tv volume was at 15 and the room next to me can hear that? Why have a tv at all if the people next door will just complain? I'm done with this company. This was at 8.26PM. I don't recommend this place, not to anyone.

What a fantastic find! Gorgeous view over the Rapid City Valley and hospitality was top notch…read more Connie, at check-in, was so nice. Even offering a tour to show off the property (which included a hot tub overlooking said fantastic view) and additional amenities (laundry, ice machine, breakfast nook etc). The room is a little small, but I cant imagine anyone spending a ton of time here (not sleeping) with so many things to do. We found it the perfect size for the two of us and our dog. Speaking of, this place is dog friendly, with an additional fee. Great grassy area (please be respectful owners, so this place continues to allow dogs) to play in. Not a lot of sidewalks on this part of town, so the grassy space was much appreciated. Not sure if I would get thr chance to stay here again, but I would book again for sure.

So my husband and son stayed here at Big Sky Lodge two years ago on their guys' trip out West and…read morewere pleased enough with the accommodations to book it for our current week long stay in Rapid City. Now, I'm a bit of an admitted hotel snob, but my husband & I have been married over 25 years and he knows my limits and flexibility. He assured me the place was clean enough for my standards. We are Disney timeshare holders (DVC) and also patronize Airbnbs where we can. Otherwise I generally prefer at least a 3 star, Hampton Inn/Hilton Garden experience at a bare minimum. Sorry not sorry. This place is NOT that. It seems that since my husband's stay in 2018, and even since he booked our reservation earlier this year, ownership of the lodge has changed hands. While I'm appreciative that new ownership and the changes it brings, especially in this new normal of COVID, the service we have received this week has been dismal. I wasn't exactly impressed with the exterior when we arrived - the place is pretty 'vintage'. We were informed that there would be no routine room services performed due to COVID, and we found that we had had to repeatedly ask for things like towels, toilet paper and trash bags. This morning we specifically asked to have the room serviced since we've been here 4 nights now, yet we just returned from being out all day to freshly made beds, and nothing else. No towel restocking, no trash was emptied, no other cleaning, no supplies (hand soaps, in-room coffee supplies, etc) nothing. In my opinion this is pretty abysmal and completely out of the norm for a service industry. If a guest requests a room to be serviced, the staff should, at a minimum, prepare that room to a new guest-ready/turnover level. I was willing to overlook all the other stuff but today's experience was just a nudge too far. Who in the service industry goes into a room and ignores 3 trash cans that need to be emptied? Dead bug in the sink? We have 1 washcloth for 3 people. Nothing was vacuumed or wiped down and nothing restocked. We got a decent rate on this stay, but not good enough that I'm porting my own trash out on the regular and going to Walmart to buy toilet paper. This isn't a timeshare or Airbnb stay where more autonomy is expected on the guests' part. The hot tub is closed, which again, in the age of COVID is a no-brainer, but the area looks janky with a bunch of large rocks on the spa's lid. The front office hours are hit or miss and the 'breakfast offerings' are meager as well, with a few danishes and what looks like whatever yogurt cups were purchased the night before. No rhyme, reason, or standards. Interactions with staff have not been especially friendly or outgoing, odd behavior for a family-owned and run service-industry business. We have 3 more nights here and future return trips to Rapid City will be booked elsewhere. 2 stars because the view of Rapid City from up here is nice. Otherwise 1.

I'm usually a Hilton guy but a coworker book my room for me. I was pleasantly surprised. The room…read morehas a living room area that is separated by a wall without a door from the bed. There is also a desk in the living room area so I could get some work done. The bathroom was very clean. I think the lady at the front desk might still be in training so you'll have to be patient when you're checking in. The back to the desk chair was broken. It forced me to sit-up straight which isn't a big deal but I could see how that would bother some.

Our experience started as one of the worst hotel experiences we've ever had. We arrived around 2:20…read morea.m. after our flight was delayed. Our room had been fully paid for since March, and the hotel had been notified in advance that we would be arriving late. Despite this, the front desk employee refused to let us check in unless we paid for an additional night. We were traveling with our family, including small children, and were left stranded in the middle of the night with no car and nowhere to stay. At 2:30 a.m., we had to walk to another hotel hoping they had a room available. Thankfully, they did because of a last-minute cancellation. The next morning, I spoke with the manager, Stacy, who was absolutely horrified by what had happened. She sincerely apologized, refunded our stay, provided complimentary breakfast for our family of four, arranged a ride for my husband to pick up our rental car, and reimbursed our Uber from the night before. Her kindness and professionalism completely changed our impression of the hotel. While I truly appreciate everything Stacy did to make things right, the overnight employee's actions were unacceptable. A family with young children should never be turned away from a room that was fully paid for and reserved months in advance after the hotel had been informed of a delayed arrival. I hope additional training is provided so no other family has to go through what we experienced.

We only stayed one night. Everything was fine. Close to downtown. Be advised don't go eat at that…read morepub after like 9pm they act REAL funny although they are open til midnight. Parking right next to parking hotel. I guess my only gripe is that I asked for a room in quiet area. We were basically put in a corner unit next to the entrance about 4th floor. Loud AF from the traffic. A lot of negative reviews. I just need a clean/quiet place to sleep and my car not get broken into. That's it. I don't hang out at hotels to gripe about stuff that honestly doesn't matter.

Here for the last night of our tour of the region. It is an interesting combo of classic western in…read morethe lobby and dining areas and a bit modern in the room. We were in #902. The room was spacious and unique with a hi-top coffee bar facing out over the city. There was an easy chair and King bed. We had a fridge. The bathroom was fine - everything worked. We slept well the bed was comfy and the a/c was quiet and easy to use. The furnishings did seem a bit dated. The wall had a large map of Rapid City. We had a sit down dinner with our group and the service was outstanding. I ordered a filet mignon which was prime beef that was truly excellent. My wife got a walleye that she did not like apparently too bony. We had a nice breakfast before leaving and this was the only restaurant on the entire tour that provided me with crisp bacon which I always ask for. We would stay here again when in the area. Mark & Nancy.

Only stayed here two nights on a recent vacation. Rapid City was a pretty cool town and this place…read morewas a great hotel! Very clean and the front desk people were friendly and attentive. Check-in and checkout process were both easy, rooms were very comfortable and clean! If we ever find ourselves in Rapid City again I would always pick Staybridge! I have stayed in their hotels around the country and they're always clean and comfy!

The rooms here are clean but heavily dated. The beds and pillows are comfortable. They offer a good…read morefree breakfast buffet and a nice Monday-Wednesday evening food and drink reception. They openly post signs in the elevators stating water pressure is drastically reduced daily from 1:00 PM to 3:00 PM. Our TV service cut out on our last night, and they had no onsite maintenance to fix it. They made an error with our bill. When we brought it up, the front desk management corrected it but could not even bother to offer an apology or what they had done to our rewards reservation. This hotel is not worth the rates they charge. There are many other hotel options in the area that are not as expensive.

Our group tour is staying here to begin our 9-day swing through 5 states and I've been blown away…read moreby the level of service and professionalism I have already experienced with the staff, including: General Manager Jesse Sanchez, restaurant Manager Tawnee, restaurant cashier Mary Beth and front desk agents Tamara, Harley, Kansas and Elissa have all been fantastic. Thanks for already making our stay so enjoyable in your modern and clean hotel!

I put in a room that smelled like sewage. I had hoped it was just me being overly sensitive, but by…read morethe time I got back to the room for the night, it was awful. Night shift couldn't help me, they were sold out and said I would need to wait for the day shift to come in. I got next to no sleep, even putting perfume on my face to cover the smell. The sound of the toilet above me flushing thru the pipes next to my head. I went to work at 6 am, before the day shift arrived. When I returned I requested another room. The desk staff said "sure! let me check on that", then returned to the line telling me the manager had said I would need to pay extra for a suite, as that was all that was available. Mind you, I'm traveling for the government, so that's a NO, but obviously this wasn't the right answer. My boss and I went to the desk and I asked the manager on duty to come with me up to the room and smell it. He agreed, and even took a step back when he opened the door. He walked around a little and said "obviously I'll get you another room, I'm just trying to figure out where it's coming from". He went downstairs while I packed and my boss who was still at the desk overheard part of their conversation when the desk agent said "what was it?" and then "that's what I thought it was", seeming to imply they already knew there was an issue. He came back up but didn't even offer to help me with my bags (note, I walk with a cane and a very noticeable limp). This was particularly difficult because the carpeting is falling apart in areas of the hallway and caught the wheels of my bag. None of the desk staff were particularly pleasant, they all seemed very confused about the policies for the freebees that come with parking. Literally the saving grace for this facility is the cafe/bar staff, especially Mary Beth and her young co-worker in the morning and Patience in the evening. You know how I know their names? Because they told me. Unlike the manager (Micah? I think, I caught a glimpse of his name tag) or any of the desk staff.

Everything was clean...rooms, breakfast area, and lobby. Staff was super helpful and courteous…read more Good place to speaks a night or two.

Absolutely the worst experience ever. I am local and was transitioning homes, I stayed here 1…read morenight. The next morning I called the front desk and explained that I had to be in court 60 miles a away but I wanted to stay a few more nights. The lady said ok no problem, when you get back Just come talk to the desk attendant. I said it would be late before I'd be back. No problem she said. I got back at 3pm and my room key wouldn't work. I went to the front and before I could say anything I noticed all my stuff was moved out of my room and put behind the desk on a cart. I said "excuse me why are my things there" this is where the big bad manager comes and proceeds to tell me I had until 1 pm and that was the deadline to pay to stay. I told her the staff earlier told me not to worry if I would be late in the day. The manager didn't care & started to threaten me that if I didn't leave she was calling the cops. So I asked for my things and I expressed how unhappy I was. I went outside with my items to my car found that they broke my printer and my laptop was cracked. I went back inside and this manager would not talk to me and told me to leave her property would never be allowed back. That same morning at the breakfast I found food that was expired and moldy food it was pretty gross.

Stayed at the Holiday Inn Rapid CIty Downtown - Conv Ctr. for 2 days as part of a group tour. It…read moreis set-up with all the rooms facing the main atrium, where the main restaurant is located...it's an older style of hotel this way, but unlike others I have stayed at, it was relatively quiet inside the rooms. There is plenty of parking (the hotel shares the gigantic parking lot with next door convention center). There is a complementary shuttle service to the airport (even though it is quite a distance a way). The room was of good size, with good working air conditioning. I noticed that of the four pillows for each bed, two were lightly marked as being 'firm' while the other two were 'soft'. I thought that was a nice touch. The bathroom had strong water pressure. We had the opportunity to have their buffet breakfast (typical American hot breakfast buffet with different types of meat, eggs, potatoes, fruit, etc), and the service was good. We also had their buffet dinner, and it was very good. That would most likely indicate their in-house restaurant would be good, and I heard that they are known for their bison burger. Will have to try that next time.. All in all, a good stay.

This Holiday Inn has inside that is more like a full service hotel than your typical Holiday. It is…read morealso a quick walk to Main Street which is a huge plus. Housekeeping did just an average job. The buffet was also just average and this Holiday Inn charged for it albeit a reasonable price. Parking is free. Overall it was a decent experience in an area with limited downtown hotels.