Update 4/22/2026…read more This was one of the most concerning rental experiences I've had. After returning the vehicle, I was charged over $500 USD in additional fees that were not disclosed anywhere in the booking, rental agreement, or terms and conditions. When I asked for an itemized breakdown and supporting documentation, it took nearly a month to receive anything. The documents provided raise serious concerns: * Charges such as daily "breach" fees are not defined anywhere in the contract * The invoice contains vague line items like "recovered expenses" with no clear explanation * Photos provided as evidence are not time-stamped, making it impossible to verify when they were taken * The condition report does not accurately reflect the vehicle's pre-existing damage, and portions appear altered or incomplete The company continues to justify these charges by referencing "breach of contract," but there is a clear difference between a restriction and a disclosed financial penalty. Nowhere was I informed of, or did I agree to, these specific charges. At no point was I provided a clear, itemized explanation showing how the amounts were calculated or how they directly relate to actual costs incurred. This matter is now being handled through my credit card provider. If you rent here, I strongly recommend: * Taking detailed photos and videos at pickup and return * Requesting a full written breakdown of all potential charges in advance * Carefully reviewing any documentation, as post-rental charges may not align with what was originally presented

I was coming to the Melbourne area for 3 weeks and didn't want to pay the outlandish rental fees of…read morethe on-airport chains. This place was affordable, and they picked me up and dropped me off at the airport before and after the rental. The car was a few years old (as I'd expected) but ran well. I would definitely rent from them again.

I have used Preston Rent-a-Bomb whenever I come to Melbourne…read more Adam their reception is courteous and efficient, nothing a problem. I recently had an accident. Adam and his manager sorted it out within two hours with a replacement car to my doorstep. Well done on great service.

Really disappointing experience. When we returned the car they took it down the back and told us…read moreto go to the office. Then we're told the car is "dusty" and a $25 cleaning fee applies. Look down the back and the other employee already had the car soaped up and no evidence of dust is there. Oh, and they take a $400 deposit and refund the difference so they can just hold that money until you agree. It felt really sleazy and like they had rehearsed this particular move a few times. If you're renting from them then make them declare the car is returned in good condition before they are allowed to move it away or start cleaning it. Just really poor behaviour from them and we're quite disappointed.

This is the best car hire company I have ever dealt with. Cash payment is no problem and the staff…read morewere very helpful. The deal was unbelievable and they were right - there is no catch! Brilliant service and highly recommended than those other 'stuffy' car rental businesses.

Please really think twice before renting from here. Firstly their online system does not show what…read morethey truly have at this location. We made an urgent booking the night before, only to arrive there in the morning to find them without the car we needed. We had to settle for a smaller car, but the car was very very old, the brake light was not working (clearly no prior safety check), driving the car was hard coz of its wear and tear and it had a very bad musty smell. Not to mention the guy at the counter was unplesant. Never, never again!

We've hired cars for local and interstate trips from Budget a couple of times and I would say these…read moreguys are pretty middle of the road. We usually hire here because the price is decent, but it's definitely worth shopping around as it's not consistently the cheapest. Cars are always in good shape and very clean. Service in the actual centre is incredibly slow and impersonal, so allow another 20-30 mins to get the hire car sorted before hitting the road. Even when giving a pick up time, the cars aren't always ready and sometimes you need to wait for them to be cleaned. 4 stars because I would recommend them over some of the others, but certainly not rave about them or their customer service.

As an expat and now a resident of Melbourne, I want to 'cut my teeth' on the roads in this fine…read morecity to ensure I am oak with the conditions: trams, driving on the other side of the road, and overall confidence. Budget has always been my worldwide choice for cars so I decided to give the a shot here in Australia. I was not disappointed. Budget in Southbank did their job and provided me a great SUV with low mileage and did not penalize me for being a half hour late on the return. Another weekend with budget and I hope to be ready for my own vehicle in the land of 'keep to my left'.

Will at Melbourne Airport was AWESOME! We were slightly disappointed that the vehicle we wanted was…read moreunavailable (there was an issue with the one returned), but they set us up with a replacement. I can appreciate them trying to keep us safe. He also talked with us about diesel only and left side of the road driving. He was friendly, professional and answered all our questions before getting us on our way.

Extremely slow service Can never find your booking…read moreDon't have cars available Argue with the clean staff over walky talky Bad experience