This will be lengthy, as I feel the story needs to be told. This dealer is rude and disrespectful- not to mention dishonest and unwilling to be accountable for issues with the cars he sells. Ultimately the car was not sold as advertised with functioning A/C (in fact the blend door was screwed shut so she wouldn't notice) and did not have Bluetooth as advertised. My mom's experience with this used car dealer in March 2023 started off well. We are from Hamilton and my mom purchased a 2012 Dodge Journey. The dealer drove the car to her from Burlington, knowing she doesn't drive on the highway and she didn't have a car, which I thought was nice. The paperwork was also accompanied by a flyer for a $25 gas card in exchange for a google review completed within a week, which my elderly mom said she would attempt. The car was advertised to have Bluetooth and AC, along with other features. Within a day or two, we noticed there was no Bluetooth capability. My elderly mom called him about this and he said that he had an adapter that would help her connect- but in fact the vehicle is not capable of modern Bluetooth, she could go pick it up if she wanted it. This is where things went awry. During this call, he gave her a hard time about not doing a google review. I texted him immediately something like "Are you really giving my elderly mother a hard time about a leaving you a google review? She doesn't even have a Gmail account." He responded with "Call me." I again pointed out my mom's age and expecting her to do a google review is a bit much and that even I did not have an account to do so. During this call he was quite rude saying things like "Don't play the old person game with me" "I gave her good service she should do a good review for me" amongst other things. (My husband was present and did not feel I was speaking in a manner that deserved his level of rudeness and disrespect). About a month passes, and we had a heat wave in April when my mom needed to use AC, only to find that it would only blow hot air in the passenger side, driver's side mildly cold. Keep in mind this vehicle was required for taking my dad who had palliative cancer to appointments. Given the time of year when she purchased, she did not test if the AC was working as it was cold and she TRUSTED THE CAR HAD AC AS ADVERTISED. We send two text messages to the dealer and no response. We decided to drive to the dealership, thinking it was an oversight and the dealer would be willing to fix it. He was immediately rude saying things like "AC is not part of a safety, you've had it for a month it's your responsibility, And the AC is working, just not everywhere". I was by then very frustrated at the level of rudeness, and for sure was frustrated. I told him she would not have purchased the car if the AC was advertised to only work on one side, asked if he would be ok if someone sold this car to his parents without the features it was advertised. I asked if it was his parents would he be happy with his sick parent being in the car with NO AC in the winter. He escalated things saying I gave your mom an extra 3 months of warranty and I will take it away because I didn't need to do that. We decided to leave. We then took the vehicle to a mechanic who said that the blend door was actually SCREWED to one position. This dealer sold us a car without two features that were advertised and thought it was okay business practice. I recommend you go elsewhere. He is not honest and will not be accountable. read more