I paid approximately $4,000 for front-end repairs. On the first interstate drive after pickup, the…read morevehicle made a loud abnormal noise and the front bumper and headlight area began separating at highway speed. I had to pull over multiple times and drive with hazard lights to reach a safe location. Loose underbody components and inner fender liner pieces were later found detached. These issues were not present at drop-off and occurred immediately following release from the shop. When I raised concerns, responsibility was denied, I was told no parts had been removed despite the repair invoice documenting extensive front-end disassembly, and I was refused access to speak with the technician. The vehicle was ultimately deemed unsafe to drive. Based on my experience, I cannot recommend this shop.b UPDATE On the day the incident occurred, Graham Auto Service requested that the vehicle be taken to Purcell's, a third party, which directly contradicts the claim that third-party involvement invalidated responsibility. Graham Auto Service was aware the vehicle was temporarily at Bebo's only to secure the bumper so it could be transported safely. No repairs, removals, or alterations were performed by any third party. The vehicle was towed, not driven for repair. The vehicle was picked up on December 30, 2025, driven less than one mile, then parked and not driven for several weeks. The first highway drive immediately resulted in abnormal noise and front-end separation. Loose underbody components were found inside the back seat at pickup. These components were not present prior to drop-off and are inconsistent with an oil change. The repair invoice documents extensive front-end disassembly, making the claim that "nothing was removed" factually inaccurate. Initial acknowledgment included an offer to pay for correction at another shop. Later denials directly contradict those statements, the invoice, photographs, and documented communications. All evidence has been preserved and submitted to consumer protection agencies. Update The business continues to attribute this to an "oil change" and claims no parts were removed. However, when formally asked to explain how extensive front-end work (including headlight assemblies and control modules) was performed without removing underbody, bumper, or inner fender components, no explanation was provided and communication stopped. Additionally, when the vehicle owner requested to speak directly with the technician who performed the work, that request was refused. The vehicle had not been driven for weeks after pickup, and the first highway drive resulted in immediate front-end separation. Loose underbody components were later found inside the vehicle. All documentation, invoices, photographs, and communications have been preserved.

Hands down the best car repair shop in town. They are super friendly and have drinks and snacks for…read morethe customers.

charged my husband $300 to replace the brake line in his truck when he broke down nearby, and then…read morescrewed around with something that wasn't broken, causing my husband to have to now order a part to replace the crap instrument they installed. this could be considered theft. DO NOT GO HERE.

A/C replacement part under my dashboard. The dashboard had to be removed. I could not tell it had…read morebeen removed and replaced. A/C works great. Excellent job for an excellent price!

They just ripped me off for mounting 4 tires on 4 bare rims. I was charged $130, which is basically…read more$130 an hour. It shouldn't take more than 15 minutes to mount and balance a tore on a bare steel rim. when I asked if the price was correct, the lady behind the counter said that it was and then tried to justify it by saying they had the cost of the weights and time to do the job. She went on to say that the tires were hard to balance and took a lot of weight. There was maybe 2.5 ounces total on all of the wheels. And on top of that, they didn't even balance the wheels correctly. They staggered the weights, which is something you never do. Anyone that has been trained properly knows this. This isn't the first time we have had an issue with them. i took my moms car there because it had a rough idle and the check engine light was on. The mechanic said she needed a new timing belt and quoted a crazy price. I bought a scan tool and it was only the timing belt sensor that was faulty, which costs $12 and took me 15 minutes to replace it. I knew when the mechanic claimed there was a vacuum leak because the vent tube going to the air cleaner was off, that I needed to do the work myself or find someone that knew what they were doing. Stay away from this shop, they are crooks and simple parts changers, they do not diagnose the problem(s), they just change parts until they get lucky. They get most of their business because of the "good ole boys" network that is in southeast MO.

Great service... Fair priced... Got us in and out the very same day... Explained everything and…read moretold us the options we had.. Great work and our vehicle has ran perfect since... Will deft use again

Very prompt and fair service. It's nice to see a small business that is still being operated with…read moreintegrity in today's society. We've had several repairs and general maintenance performed on our vehicles, and it's always been done right...the first time at a fair price. Once, I called in for advice, and the owner gave it freely over the phone, even though it meant not bringing the car into the shop.

I just purchased a Maxx-d power tilt trailer from Poplar Bluff Trailer for the college I work at…read more The salesperson answered all of the questions I had, which there was a lot of them. I was 3 hours away and could not inspect the trailer in person. When I got there, the trailer was ready, and so was the paperwork. They assisted me on hooking up the trailer and demonstrated how all of the systems worked. They also found a blown fuse in my truck and replaced it free of charge. They made the entire process quick and easy. I will be buying both trailers and parts from them in the future.

I bought a brand new Texas Pride two-car trailer, and the first time I used it, the brake kept…read morelocking up and ruined the tire. When I called them, they told me to take it to someone local since I'm several hours away. Turns out, it had a bad grease seal that let grease get onto the brake, causing the problem. The repair cost $765.83, which the mechanic said he would submit to Texas Pride. I've called no less than eight times and keep hearing the same story. When I contacted Texas Pride, they said they'd never been reached about it. They still haven't gotten back to me, and I wouldn't recommend buying from either of them.

My new to me truck's check engine light started flashing while I was on a road trip 1000 miles from…read morehome. The service folks at Bud Shell were able to diagnose my problem and repair it, getting me back on the road within a few hours. They were exceedingly friendly and the waiting area was comfortable and stocked with treats. I can't thank these guys enough.

great service great people work completed very helpful. clean business. make you feel comfortableread more

Always prompt, keep you informed on what's going on. Clean and comfortable waiting area and very…read moreclean restrooms!! Pricing on labor and parts are very fair.